All Classes and Interfaces
Class
Description
Identity of a CX infrastructure as code accelerator to be run and its inputs
AcceleratorList
Metadata for a CX infrastructure as code accelerator
where the accelerator originated
type of the artifact
Input parameter for a CX infrastructure as code accelerator
Metadata for a CX infrastructure as code accelerator
where the accelerator originated
type of the artifact
AcdEndDetailEventTopicAcdEndEvent
Gets or Sets acdOutcome
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets mediaType
Gets or Sets messageType
Gets or Sets requestedRoutings
Gets or Sets usedRouting
AcdStartDetailEventTopicAcdStartEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
AchievedOutcome
AcknowledgeScreenRecordingRequest
Action
ActionAggregateDataContainer
ActionAggregateQueryClause
Boolean operation to apply to the provided predicates
ActionAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
ActionAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
ActionAggregateQueryResponse
ActionAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
ActionAggregationView
Type of view you wish to create
Target metric name
ActionAsyncAggregateQueryResponse
ActionAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Details for an mTLS certificate
The Signing Authority for the certificate
The certificate status
The certificate type
ActionCertificateListing
Defines components of the Action Config.
This resource contains all of the schemas needed to define the inputs and outputs, of a single Action.
Contract definition.
ActionEntityListing
ActionEventActionMap
ActionEventRequest
State the action is transitioning to.
Input requirements of Action.
ActionMap
ActionMapAction
Media type of action.
ActionMapActionTemplate
ActionMapEstimateOutcomeCriteria
ActionMapEstimateRequest
ActionMapEstimateResult
ActionMapListing
ActionMapScheduleGroup
ActionMapScheduleGroups
Output definition of Action.
ActionProperties
Actions
ActionSurvey
ActionTarget
Indicates the state of the target.
Gets or Sets supportedMediaTypes
ActionTargetListing
ActionTemplate
Media type of action described by the action template.
Whether the action template is currently active, inactive or deleted.
ActionTemplateListing
Activation
ActivityCode
The activity code's category.
ActivityCodeContainer
ActivityCodeReference
ActivityCodesReference
ActivityCodeSummary
ActivityPlanAbandonRateImpactOverride
ActivityPlanAsaImpactOverride
ActivityPlanJobException
The type of error
ActivityPlanJobListing
ActivityPlanJobResponse
The status of the job
The type of the job
ActivityPlanListing
ActivityPlanListItem
The optimization objective of this activity plan
The state of this activity plan
The type of the activity plan
ActivityPlanOccurrenceReference
ActivityPlanReference
ActivityPlanResponse
The optimization objective of this activity plan
The state of this activity plan
The type of the activity plan
ActivityPlanRunJobResponse
The status of the job
ActivityPlanServiceGoalImpactOverrides
ActivityPlanServiceLevelImpactOverride
AcwDetailEventTopicAfterCallWorkEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
AcwSettings
This field controls how the UI prompts the agent for a wrapup.
AddAdherenceExplanationAdminRequest
The status of the adherence explanation
The type of the adherence explanation
AddAdherenceExplanationAgentRequest
The type of the adherence explanation
Update coaching appointment request
AddConversationResponse
AdditionalLanguagesIntent
AdditionalLanguagesSynonyms
AdditionalMatchCriteria
Escalate message based on media presence.
AdditionalMessage
AdditionalSocialMediaMessage
Address
AddressableEntityRef
AddressableLicenseDefinition
AddShiftTradeRequest
AddWorkPlanRotationAgentRequest
AddWorkPlanRotationRequest
ADFS
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
AdherenceExplanationAsyncResponse
AdherenceExplanationJob
The status of the adherence explanation job
The type of the adherence explanation job
AdherenceExplanationJobReference
The status of the adherence explanation job
The type of the adherence explanation job
AdherenceExplanationListing
AdherenceExplanationListingAgentQueryResponse
AdherenceExplanationListingBuQueryResponse
AdherenceExplanationNotification
The status of the adherence explanation
The type of the adherence explanation
AdherenceExplanationResponse
The status of the adherence explanation
The type of the adherence explanation
AdherenceSettings
AdhocRecordingTopicConversationData
AdhocRecordingTopicLockData
AdhocRecordingTopicRecordingDataV2
AdhocRecordingTopicUserData
AdhocRecordingTopicWorkspaceData
Adjacents
AdjustableLiveSpeakerDetection
Modes to tune between speed to live speaker detection vs accuracy.
AdminAgentWorkPlanBiddingPreference
The reason why the assigned work plan has been overridden.
AdminAgentWorkPlanPreferenceResponse
AdminBulkUpdateAlternativeShiftTradeState
The new alternative shift trade state
AdminBulkUpdateAlternativeShiftTradeStateRequest
AdminTimeOffRequestPatch
The status of this time off request
AfterCallWork
Gets or Sets state
AfterCallWorkUpdate
Agent
AgentActivity
AgentActivityChangedTopicAgentActivity
AgentActivityChangedTopicOrganizationPresence
AgentActivityChangedTopicOutOfOffice
AgentActivityChangedTopicPresence
AgentActivityChangedTopicRoutingStatus
Indicates the Routing State of the agent.
AgentActivityEntityListing
AgentBidWorkPlanOverrideRequest
The reason for overriding the assigned work plan.
AgentCopilotAggregateDataContainer
AgentCopilotAggregateQueryClause
Boolean operation to apply to the provided predicates
AgentCopilotAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
AgentCopilotAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
AgentCopilotAggregateQueryResponse
AgentCopilotAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Query type to use.
AgentCopilotAggregationView
Type of view you wish to create
Target metric name
AgentCopilotAsyncAggregateQueryResponse
AgentCopilotAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Query type to use.
AgentCountRange
AgentDirectRoutingBackupSettings
AgentEvaluatorActivity
AgentGreeting
AgentIntegrationAssociationRequest
AgentIntegrationAssociationResponse
AgentIntegrationsRequest
AgentIntegrationsResponse
AgentlessEmailSendRequestDto
The direction of the message.
AgentlessEmailSendResponseDto
The identifier of the external participant of the given conversation.
AgentManagementUnitReference
AgentMaxUtilizationResponse
Gets or Sets level
AgentMuQueryResponse
The status of the operation
AgentMuScheduleItem
AgentMuScheduleQuery
AgentMuScheduleResult
AgentMuScheduleShift
AgentOwnedMappingPreview
AgentOwnedMappingPreviewListing
AgentOwnedRouting
AgentPossibleWorkShiftsRequest
AgentPossibleWorkShiftsResponse
AgentQueryAdherenceExplanationsRequest
AgentQueryAdherenceExplanationsResponse
AgentQueueTimeRequest
AgentsBidAssignedWorkPlanOverrideRequest
AgentScheduleShiftActivity
The activity category for which the agent is scheduled
AgentsIntegrationsListing
AgentStateAgentQueryClause
Boolean operation to apply to the provided predicates
AgentStateAgentQueryPredicate
Left hand side for dimension predicates
AgentStateCountsRequest
AgentStateIsOutOfOfficeCount
AgentStatePresenceCount
System presence
AgentStateQueryRequest
Search session order dimension names; default to segmentStart
Search session order direction; default to asc
Search user order dimension names; default to userName
Search user order direction; default to asc
AgentStateRoutingStatusCount
Routing status
AgentStateSegmentTypeCount
Segment type
AgentStateSessionFilter
Boolean operation to apply to the provided predicates and clauses
AgentStateSessionQueryClause
Boolean operation to apply to the provided predicates
AgentStateSessionQueryPredicate
Left hand side for dimension predicates
AgentStateUserFilter
Boolean operation to apply to the provided predicates and clauses
AgentsWorkPlansResponse
AgentTimeOffRequestPatch
The status of this time off request.
AgentUpdateAlternativeShiftTradeRequest
The new state of this alternative shift trade
The settings for Agent Video
background for agent
AgentWorkPlan
AgentWorkPlanActivity
Work plan bid reference
The state of the bid
Gets or Sets workPlanFieldsVisibleToAgents
AgentWorkPlanBiddingPreference
AgentWorkPlanBiddingPreferenceRequest
AgentWorkPlanBiddingPreferenceResponse
The reason why the assigned work plan has been overridden.
AgentWorkPlanBids
AgentWorkPlanListResponse
AgentWorkPlans
AgentWorkPlanShift
AggregateHistoricalAvailability
AggregateMetricData
AggregateViewData
AggregationRange
AggregationResult
Gets or Sets type
AggregationResultEntry
AiAnswer
Describes the type of error associated with the AI answer.
AiScoring
The type of error that occurred while processing AI scores.
AiScoringSetting
AiScoringSettings
AlertablePresences
Gets or Sets alertablePresences
AlertingUnreadStatus
AlertListing
AlertNotification
Gets or Sets notificationTypes
AlertRequest
The action being taken on the alert.
AlertRuleProperties
The type of rule being alerted.
AlertSummary
The metric type that is monitored.
AlertSummaryEntity
Specifies the type of entity being evaluated
AllTimePoints
Alteration
Range type (Exclusion: used to exclude a specific time within the recurrence.
AlternativeShiftAgentScheduledShift
AlternativeShiftAsyncResponse
AlternativeShiftBulkUpdateTradesResponseTemplate
AlternativeShiftBuSettingsResponse
Gets or Sets enabledGranularities
Gets or Sets retainedActivityCategories
AlternativeShiftJobReference
The status of the alternative shift job
The type of alternative shift asynchronous job
AlternativeShiftJobResponse
The status of the alternative shift job
The type of job
AlternativeShiftNotification
The granularity of alternative shifts to be traded
The new state of the alternative shift trade, null if there was no change
AlternativeShiftOffersRequest
AlternativeShiftOffersViewResponseTemplate
AlternativeShiftScheduleLookup
AlternativeShiftSearchOffersRequest
AlternativeShiftTradeBulkUpdateTemplateItem
The reason the update failed, if applicable
The current state of this alternative shift trade request
AlternativeShiftTradeListing
AlternativeShiftTradeResponse
The processing status of this alternative shift trade
The state of this alternative shift trade
Gets or Sets violations
AlternativeShiftTradesViewResponseTemplate
AmazonLexRequest
AnalyticsAgentGroup
Conditional group routing agent group type
AnalyticsAgentStateAgentResponse
AnalyticsAgentStateAgentSessionResult
Media type
Originating direction
Segment type
AnalyticsAgentStateCountsResponse
AnalyticsAgentStateQueryResponse
AnalyticsConversation
Indicates the participant purpose of the participant initiating a message conversation
The original direction of the conversation
AnalyticsConversationAsyncQueryResponse
AnalyticsConversationQueryResponse
AnalyticsConversationSegment
The session disconnect type
The activity that takes place in the segment, such as hold or interact
AnalyticsConversationWithoutAttributes
Indicates the participant purpose of the participant initiating a message conversation
The original direction of the conversation
AnalyticsConversationWithoutAttributesMultiGetResponse
AnalyticsDataRetentionResponse
AnalyticsEvaluation
Status of evaluation
AnalyticsFlow
The entry type for this flow, e.g. dnis, dialer, agent, flow, or direct
The type of this flow
AnalyticsFlowOutcome
AnalyticsMediaEndpointStat
AnalyticsParticipant
Reason for which participant flagged conversation
The participant's purpose
AnalyticsParticipantWithoutAttributes
Reason for which participant flagged conversation
The participant's purpose
AnalyticsProperty
Indicates what the data type is (e.g. integer vs string) and therefore how to evaluate what would constitute a match
AnalyticsProposedAgent
AnalyticsQueryAggregation
Optional type, can usually be inferred
AnalyticsReportingSettings
AnalyticsResolution
AnalyticsRoutingStatusRecord
The user's ACD routing status
AnalyticsScoredAgent
AnalyticsSession
The email or SMS delivery status
The direction of the communication
Open Messaging engagement source type
The session media type
Gets or Sets requestedRoutings
Routing rule type
Complete routing method
AnalyticsSessionMetric
AnalyticsSurvey
The type of the survey
AnalyticsUserDetail
AnalyticsUserDetailsAsyncQueryResponse
AnalyticsUserDetailsQueryResponse
AnalyticsUserPresenceRecord
The user's system presence
Annotation
Reason for a pause annotation.
AnswerGenerationConfig
AnswerGenerationDocument
AnswerOption
The built-in type of this answer option.
ApiUsageClientQuery
Date granularity of the results
Gets or Sets groupBy
Gets or Sets metrics
ApiUsageOrganizationQuery
Date granularity of the results
Gets or Sets groupBy
Gets or Sets metrics
ApiUsageQueryResult
Query status
ApiUsageRow
ApiUsageSimpleSearch
Gets or Sets httpMethods
Gets or Sets metrics
AppendToDncActionSettings
The Dnc List Type to append entries to
AppEvent
AppEventRequest
AppEventResponse
AppEventResponseSession
AppleAuthentication
AppleIMessageApp
AppleIntegration
Status of asynchronous create operation
AppleIntegrationEntityListing
AppleIntegrationRequest
AppleIntegrationUpdateRequest
AppleOpaqueId
ApplePay
Gets or Sets paymentCapabilities
Gets or Sets supportedPaymentNetworks
ApprovalNamespace
The namespace of the associated approvers.
The current namespace approval status.
The type of namespace approval.
The client who initiated the change.
ArchitectDependencyTrackingBuildNotificationDependencyTrackingBuildNotification
ArchitectDependencyTrackingBuildNotificationHomeOrganization
The user who initiated the change.
ArchitectExportJobStateResponse
The command executed by the Architect Job
Status of the Architect Export Job
ArchitectFlowFields
Describes an operation being performed on an Architect object
The action being performed
The action status
The client who initiated the change.
ArchitectFlowNotificationErrorDetail
The error message params, if the action failed
ArchitectFlowNotificationFlowNotification
A bare-bones flow version object
ArchitectFlowNotificationHomeOrganization
The user who initiated the change.
Describes an operation being performed on an Architect object
The action being performed
The action status
The client who initiated the change.
ArchitectFlowOutcomeNotificationErrorDetail
The error message params, if the action failed
ArchitectFlowOutcomeNotificationFlowOutcomeNotification
ArchitectFlowOutcomeNotificationHomeOrganization
The user who initiated the change.
ArchitectFlowReference
The flow type.
ArchitectJobMessage
The message type.
ArchitectJobStateResponse
The command executed by the Architect Job
Status of the Architect Job
Describes an operation being performed on an Architect object
The action being performed
The action status
The client who initiated the change.
ArchitectPromptNotificationErrorDetail
The error message params, if the action failed
ArchitectPromptNotificationHomeOrganization
ArchitectPromptNotificationPromptNotification
The user who initiated the change.
ArchitectPromptResourceNotificationPromptResourceNotification
ArchitectSystemPromptResourceNotificationSystemPromptResourceNotification
ArchiveRetention
Gets or Sets storageMedium
Article
ArticleContent
ArticleContentBody
ArticlesFilter
AssessmentForm
AssessmentFormQuestion
Gets or Sets type
AssessmentFormQuestionGroup
AssessmentJobListing
AssessmentListing
AssessmentQuestionGroupScore
AssessmentQuestionScore
AssessmentScoringSet
Gets or Sets failureReasons
Learning module response
The mode of archival for learning module
The source of the learning module
The type for the learning module
AssignedLearningModuleDomainEntityListing
AssignedSegment
AssignedWrapupCode
Assignment
AssignmentError
AssignmentValidation
AssignUsers
AssistanceCondition
The operator for the assistance condition.
Assistant
State of the assistant.
AssistantListing
AssistantQueue
Gets or Sets mediaTypes
AssistantQueueListing
AssistantQueueUser
AssistantQueueUsersBulkAddRequest
AssistantQueueUsersBulkRemoveRequest
AssistantQueueUsersQueryRequest
AssistantQueueUsersQueryResponse
AssociatedValueField
The data type of the value field.
AsyncConversationQuery
Specify which data element within the result set to use for sorting.
Sort the result set in ascending/descending order.
AsyncForecastOperationResult
The status of the operation
AsyncIntradayResponse
The status of the operation
AsyncJob
Gets or Sets state
AsyncQueryResponse
AsyncQueryStatus
The current state of the asynchronous query
AsyncUserDetailsQuery
Sort the result set in ascending/descending order.
Attachment
AttemptLimits
After how long the number of attempts will be set back to 0.
AttemptLimitsEntityListing
AttendanceStatus
the attendance status
the quality evaluation score status
AttendanceStatusListing
Attribute
AttributeDetailEventTopicAttributeUpdateEvent
AttributeDetailEventTopicCommunication
Gets or Sets mediaType
AttributeFilterItem
Gets or Sets operator
AtzmTimeSlot
AtzmTimeSlotWithTimeZone
AudioConnectorIntegration
AudioConnectorIntegrationEntityListing
AudioState
AudioUpdatedEvent
AuditLogMessage
Level of this audit message, USER or SYSTEM.
Status of the event being audited
AuditQueryEntity
AuditQueryExecutionLargeResultsResponse
AuditQueryExecutionResultsResponse
AuditQueryExecutionStatusResponse
Status of the audit query execution request.
AuditQueryFilter
Name of the property to filter.
AuditQueryRequest
AuditQueryResponse
AuditQueryService
AuditQueryServiceMapping
AuditQuerySort
Name of the property to sort.
Sort Order
AuditRealtimeQueryRequest
AuditRealtimeQueryResultsResponse
AuditRealtimeRelatedRequest
AuditRealtimeRelatedResultsResponse
AuditTopicAddressableEntityRef
AuditTopicAuditLogMessage
Gets or Sets action
Gets or Sets entityType
Gets or Sets serviceName
AuditTopicDomainEntityRef
AuditTopicMessageInfo
AuditTopicPropertyChange
Settings for authenticated webdeployments.
AuthorizationPolicy
The effect this policy should have when its conditions are met
AuthorizationPolicyEntityListing
AuthorizationSettings
Domains authorized for email processing.
AuthzDivision
AuthzDivisionCursorListing
AuthzDivisionEntityListing
AuthzDivisionGrantEntityListing
AuthzGrant
AuthzGrantPolicy
AuthzGrantRole
AuthzSubject
AutoAnswerSetting
AutoAnswerSettings
AutomatedAnswer
AutomaticTimeZoneMappingSettings
AutoSearchConfig
Auto search configuration type.
AutoStart
AutoStatusTransitionDetail
AvailabilityRange
AvailableMediaType
AvailableMediaTypeEntityListing
AvailableTime
Workforce Management activity category for this availability period
AvailableTimeOffRange
Granularity choice for time off limit
AvailableTimeOffRequest
AvailableTimeOffResponse
AvailableTopic
Gets or Sets transports
Visibility of this topic (Public or Preview)
AvailableTopicEntityListing
AvailableTranslations
The settings to Agent Video background image
BaseProgramEntity
BaseTopicEntitiy
A maximum of 100 events are allowed per request
BatchDownloadJobResult
BatchDownloadJobStatusResult
Current status of the job.
BatchDownloadJobSubmission
BatchDownloadJobSubmissionResult
BatchDownloadRequest
BatchEventResponse
A maximum of 100 events are allowed per request
A maximum of 100 events are allowed per request
BenefitAssessment
State of the benefit assessment.
BenefitAssessmentJob
State of the benefit assessment job.
BidGroupWorkPlanRequest
BidGroupWorkPlanResponse
BillingCharge
BillingContract
The status of the contract.
BillingContractListing
BillingContractPeriod
The type of address.
BillingContractPeriodDetail
The type of address.
BillingInvoice
Status of the payment.
BillingInvoiceItem
Unit of Measure.
BillingInvoiceItemListing
BillingInvoiceListing
BillingPlan
BillingPlanItem
The unit of measure for the wallet.
BillingProduct
The unit of measure for the product.
BillingUsage
BillingUsageReport
Generation status of report
BillingUsageResource
BillingWallet
The unit of measure for the wallet.
Biography
A bot instance
BotAggregateDataContainer
BotAggregateQueryClause
Boolean operation to apply to the provided predicates
BotAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
BotAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
BotAggregateQueryResponse
BotAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
BotAggregationView
Type of view you wish to create
Target metric name
BotAsyncAggregateQueryResponse
BotAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Channel information relevant to a bot flow.
Gets or Sets inputModes
The name of the channel.
Gets or Sets outputModes
A botConnector Bot Instance
BotConnectorBotSummaryEntityListing
A version description for a botConnector bot.
BotConnectorBotVersionSummaryEntityListing
A bot intention
A summary description for a bot
A version summary for a botConnector bot.
Description of a data value returned from an intent
The data type of the entity.
BotEntityValue
The data type of the entity.
Model for setting the launch configuration for a Nuance bot available to Genesys Cloud
BotFlowSession
The category of result for the session.
The reason for session termination.
A botConnector's bot intention
A list of BotConnectorBots
BotListing
BotMessengerProfile
BotSearchResponse
The provider of the bot
BotSearchResponseEntityListing
Description of a data value returned from an intent
A summary description for a botConnector bot
BotSummaryEntityListing
A version description for a Bot.
A version summary for a botConnector bot.
Browser
BuAbandonRate
BuActivitySettingsRequest
BuActivitySettingsResponse
BuAgentScheduleActivity
The type of the external activity associated with this activity, if applicable
BuAgentScheduleHistoryChange
BuAgentScheduleHistoryChangeMetadata
BuAgentScheduleHistoryDeletedChange
BuAgentScheduleHistoryDroppedChange
BuAgentScheduleHistoryResponse
BuAgentSchedulePublishedScheduleReference
BuAgentScheduleQueryResponse
BuAgentScheduleRescheduleResponse
BuAgentScheduleSearchResponse
BuAgentScheduleShift
BuAgentScheduleShiftRequest
BuAgentSchedulesQueryResponse
BuAgentSchedulesSearchResponse
BuAgentScheduleUpdate
The type of update
BuAlternativeShiftJobResponse
The status of the alternative shift job
The type of job
BuAsyncAgentSchedulesQueryResponse
The status of the operation
BuAsyncAgentSchedulesSearchResponse
The status of the operation
BuAsyncScheduleResponse
The status of the operation
BuAsyncScheduleRunResponse
The status of the operation
BuAverageSpeedOfAnswer
BuCopyScheduleRequest
BuCreateBlankScheduleRequest
BuCreateTimeOffLimitRequest
BuCreateTimeOffPlanRequest
Auto approval rule for this time-off plan.
BuCurrentAgentScheduleSearchResponse
BuForecastGenerationPlanningGroupResult
BuForecastGenerationResult
BuForecastModificationResponse
The legacy metric to which this modification applies if applicable
The metric to which this modification applies
The type of the modification
BuForecastResult
BuForecastResultResponse
BuForecastStaffingRequirementsResult
BuForecastStaffingRequirementsResultResponse
The state of the staffing requirements generation
BuForecastTimeSeriesResult
The forecasting method that was used for this metric
The forecasting type in this forecast result
The metric this result applies to
BuFullDayTimeOffMarker
BuGenerateScheduleRequest
BuGetCurrentAgentScheduleRequest
BuHeadcountForecastBuPlanningGroupHeadcountForecastResult
BuHeadcountForecastBuPlanningGroupHeadcountForecastUploadSchema
BuHeadcountForecastResponse
BuImportAgentScheduleUploadSchema
BuImportShortTermForecastSchema
BuIntradayDataGroup
The media type associated with this intraday group
BuIntradayForecastData
BuIntradayResponse
Gets or Sets categories
If not null, the reason there was no data for the request
BuIntradayScheduleData
BuListAlternativeShiftTradesResponse
BulkCallbackDisconnectRequest
BulkCallbackPatchRequest
BulkCallbackPatchResponse
BulkContactsEnrichRequest
BulkContactsEnrichResponse
BulkContactsRequest
BulkContactsResponse
BulkDeleteResponse
BulkEntityErrorContactEnrichRequest
BulkEntityErrorEntity
BulkEntityErrorExternalContact
BulkEntityErrorExternalOrganization
BulkEntityErrorExternalOrganizationEnrichRequest
BulkEntityErrorNote
BulkEntityErrorRelationship
BulkError
BulkErrorDetail
BulkFetchContactsResponse
BulkFetchNotesResponse
BulkFetchOrganizationsResponse
BulkFetchRelationshipsResponse
BulkIdsRequest
BulkJob
The bulk job action.
The bulk job state.
BulkJobAddRequest
BulkJobAddResponse
BulkJobAddResult
BulkJobAddWorkitemSummary
BulkJobEntity
BulkJobError
BulkJobsListing
BulkJobTerminateRequest
BulkJobTerminateResult
BulkJobTerminateResultEntity
BulkJobTerminateResultsResponse
BulkJobUpdate
The destination state of the bulk job.
BulkNotesRequest
BulkNotesResponse
BulkOrganizationsEnrichRequest
BulkOrganizationsEnrichResponse
BulkOrganizationsRequest
BulkOrganizationsResponse
BulkRelationshipsRequest
BulkRelationshipsResponse
BulkResponse
BulkResponseResultExternalContactContactEnrichRequestBulkEntityErrorContactEnrichRequest
BulkResponseResultExternalContactEntityBulkEntityErrorEntity
BulkResponseResultExternalContactExternalContactBulkEntityErrorExternalContact
BulkResponseResultExternalOrganizationEntityBulkEntityErrorEntity
BulkResponseResultExternalOrganizationExternalOrganizationBulkEntityErrorExternalOrganization
BulkResponseResultExternalOrganizationExternalOrganizationEnrichRequestBulkEntityErrorExternalOrganizationEnrichRequest
BulkResponseResultNoteEntityBulkEntityErrorEntity
BulkResponseResultNoteNoteBulkEntityErrorNote
BulkResponseResultRelationshipEntityBulkEntityErrorEntity
BulkResponseResultRelationshipRelationshipBulkEntityErrorRelationship
BulkResponseResultVoidEntityBulkEntityErrorEntity
BulkResult
BulkShiftTradeStateUpdateRequest
BulkUpdateShiftTradeStateRequestItem
The new state to set on the shift trade
BulkUpdateShiftTradeStateResponse
The status of the operation
BulkUpdateShiftTradeStateResult
BulkUpdateShiftTradeStateResultItem
The reason the update failed, if applicable
The state of the shift trade after the update request is processed
Bullseye
BuManagementUnitScheduleSummary
BuNotificationSettingsRequest
BuNotificationSettingsResponse
BuPlanningGroupHeadcountForecastResult
BuPlanningGroupHeadcountForecastUploadSchema
BuQueryAdherenceExplanationsRequest
BuQueryAdherenceExplanationsResponse
BuQueryAgentSchedulesRequest
BuRescheduleAgentScheduleResult
BuRescheduleRequest
Overrides the default BU level activity smoothing type for this reschedule run
BuRescheduleResult
BuScheduleListing
BuScheduleListItem
BuScheduleMetadata
BuScheduleNotificationsCategorySettings
The activity category
BuScheduleNotificationsSettingsRequest
BuScheduleNotificationsSettingsResponse
BuScheduleReference
BuScheduleReferenceForMuRoute
BuScheduleRun
The state of the generation run
BuScheduleRunListing
BuSchedulingSettingsRequest
The activity smoothing type for schedule generation in this business unit
BuSchedulingSettingsResponse
The activity smoothing type for schedule generation in this business unit
Gets or Sets syncTimeOffProperties
BuSearchAgentSchedulesRequest
BuServiceLevel
BuSetTimeOffLimitValuesRequest
BuShortTermForecast
The method by which this forecast was created
BuShortTermForecastingSettings
BuShortTermForecastListing
BuShortTermForecastListItem
The method by which this forecast was created
BuShortTermForecastReference
BuShortTermForecastWeekReference
BusinessRulesDataSchema
Gets or Sets appliesTo
BusinessRulesDataSchemaListing
Request to create a new Business Rules Schema
Request to update an existing Business Rules Schema
BusinessUnitActivityCode
The category of the activity code
BusinessUnitActivityCodeListing
BusinessUnitListing
BusinessUnitListItem
BusinessUnitReference
BusinessUnitResponse
BusinessUnitSettingsResponse
The start day of week for this business unit
BuTimeOffLimitListing
BuTimeOffLimitRange
BuTimeOffLimitReference
BuTimeOffLimitResponse
BuTimeOffLimitValueRange
Granularity choice for time-off limit
BuTimeOffLimitValuesResponse
BuTimeOffPlanListing
BuTimeOffPlanResponse
Auto approval rule for this time-off plan
Button
Type of button to include in whatsApp template
Structured template button object.
ButtonResponse
Button response message type that captures QuickReply , Cards and Carousel .This is used as label for Card selection
Button response type that captures Button and QuickReply type responses
BuUpdateAgentScheduleShift
BuUpdateAgentScheduleUploadSchema
BuUpdateTimeOffPlanRequest
Auto approval rule for this time-off plan
Defines an external media that has been ingested and cached by Genesys Cloud for conversation messaging
CachedMediaItemEntityListing
CalendarUrlResponse
Calibration
CalibrationAssignment
CalibrationCreate
CalibrationEntityListing
Call
The direction of the call
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
State of recording on this call.
The connection state of this communication.
CallableContactsDiagnostic
CallableTime
CallableTimeSet
CallableTimeSetEntityListing
CallableWindow
Callback
The direction of the call
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
CallbackBasic
The direction of the call
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
CallbackConversation
CallbackConversationEntityListing
CallbackDisconnectIdentifier
CallbackIdentifier
The type of the associated callback participant
CallbackMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
CallbackMediaSettings
The action to take if an answering machine is detected during the outbound call of a customer first callback.
The action to take if a live voice is detected during the outbound call of a customer first callback.
The mode callbacks will use on this queue.
CallBasic
The direction of the call
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
State of recording on this call.
The connection state of this communication.
CallCommand
CallConversation
Gets or Sets recordingState
CallConversationEntityListing
CallForwarding
The type of voicemail to use with the callForwarding configuration
CallForwardingEventCall
CallForwardingEventCallForwarding
CallForwardingEventTarget
CallForwardingEventUser
Callheader
CallHistoryConversation
The direction of the call relating to the current user
CallHistoryConversationEntityListing
CallHistoryParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
CallMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The state of the call recording.
The participant's state.
CallMediaPolicy
CallMediaPolicyConditions
Gets or Sets directions
Callmessage
CallRecord
CallRoute
CallTarget
The type of call
CallToAction
Where the URL should be opened when the user clicks on the call to action button.
Campaign
The current status of the Campaign.
The strategy this Campaign will use for dialing.
CampaignBusinessCategoryMetrics
CampaignDiagnostics
CampaignDivisionView
CampaignDivisionViewListing
CampaignEntityListing
CampaignInteraction
Describes what happened with call analysis for instance: disposition.classification.callable.person, disposition.classification.callable.noanswer
CampaignInteractions
CampaignLinesUtilization
CampaignOutboundLinesAllocation
Lines distribution information or Campaign's Edge Group or Site
CampaignOutboundLinesReservation
Campaign patch request
CampaignProgress
CampaignRule
CampaignRule processing algorithm
CampaignRuleAction
The action to take on the campaignRuleActionEntities.
CampaignRuleActionEntities
CampaignRuleCampaignRunTimeSettings
CampaignRuleCampaignWaitTimeSettings
CampaignRuleCondition
The type of condition to evaluate.
CampaignRuleConditionGroup
CampaignRuleDateTimeConditionParameters
CampaignRuleDayOfMonthInterval
CampaignRuleDayOfMonthParameters
CampaignRuleDayOfWeekInterval
CampaignRuleDayOfWeekParameters
CampaignRuleEntities
CampaignRuleEntityListing
CampaignRuleExecutionSettings
Execution control frequency
CampaignRuleParameters
The dialing mode to set a campaign to.
The operator for comparison.
The priority to set a campaign to.
CampaignRuleSpecificDateInterval
CampaignRuleSpecificDateParameters
CampaignRuleTimeOfDayInterval
CampaignRuleTimeOfDayParameters
CampaignRuleWarning
Warning code for this warning.
CampaignRuleWarningParameters
Type of action
Type of condition
CampaignRuleWeekDayOfMonth
CampaignRuleWeekDayOfMonthInterval
CampaignRuleWeekDayOfMonthParameters
CampaignSchedule
CampaignSequence
The current status of the CampaignSequence.
CampaignSequenceEntityListing
CampaignSkillStatistics
CampaignStats
CampaignTimeSlot
CannedResponseLibraries
The association mode of canned response libraries to queue
CapacityPlanDeleteRequest
CapacityPlanListItem
CapacityPlanMetadata
CapacityPlanningRequirementsResultTopicBusinessUnit
CapacityPlanningRequirementsResultTopicCapacityPlanReference
CapacityPlanningRequirementsResultTopicStaffingRequirementsNotification
Gets or Sets errorCode
Gets or Sets granularity
Gets or Sets status
CapacityPlanReference
CapacityPlanRequest
CapacityPlanResponse
CapacityPlansListResponse
CapacityPlanStaffingGroupAllocationsResponse
CapacityPlanStaffingGroupMetricChangeHistoryListResponse
CapacityPlanStaffingGroupMetricChangeResponse
The metric which is going to be modified for the selected staffing groups
CapacityPlanStaffingRequirementResult
The error code when status is 'Failed'
Granularity of the intervals
The status of the requirement generation of the capacity plan
Card
A card action that a user can take.
Describes the type of action.
CategoriesEntityListing
CategoriesFilter
List of available Action categories.
CategoryCreateRequest
CategoryEntity
CategoryEntityListing
CategoryListing
CategoryReference
CategoryRequest
The type of interaction the category will apply to
CategoryResponse
CategoryResponseListing
CategoryUpdateRequest
Celebration
The Celebration Type
CelebrationStateParam
The state of the celebration
Represents a certificate to parse.
CertificateAuthorityEntityListing
Represents the details of a parsed certificate.
ChangeMyPasswordRequest
ChangePasswordRequest
Channel
ChannelEntityListing
ChannelTopic
Gets or Sets state
ChannelTopicEntityListing
ChartColumn
Type of column
Chat
ChatBadgeTopicBadgeEntity
ChatBadgeTopicChatBadge
ChatConversation
ChatConversationEntityListing
ChatFavorite
ChatItem
The type of chat
ChatItemCursorListing
ChatMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
ChatMediaPolicy
ChatMediaPolicyConditions
ChatMessage
Type of the message body (v2 chats only)
ChatMessageEntityListing
ChatMessageResponse
ChatMessageUser
ChatPresence
Gets or Sets systemPresence
ChatReaction
ChatReactionUpdate
ChatSendMessageResponse
ChatSettings
ChatUserRef
Settings for a chat user
Check
The result of a check executed.
The type of check executed.
Details for a ClientApp
Configured state of the integration.
Configuration information for the integration
ClientAppEntityListing
ClientPublicApiUsage
The http method of the request(s)
ClientPublicApiUsageQueryRequest
Specify the granularity to aggregate the data to.
Gets or Sets groupBy
Gets or Sets httpMethods
Gets or Sets metrics
ClientPublicApiUsageResultsResponse
The status of the query.
ClientUsageQueryResponse
Represents a cloned user in a trustor organization.
ClonedUserEntityListing
CloseButtonStyleProperties
CoachingAnnotation
Determines the permissions required to view this item.
CoachingAnnotationCreateRequest
Determines the permissions required to view this item.
CoachingAnnotationList
CoachingAppointmentAggregateRequest
Gets or Sets groupBy
Gets or Sets metrics
CoachingAppointmentAggregateResponse
CoachingAppointmentReference
Coaching appointment response
The status of coaching appointment
CoachingAppointmentResponseList
CoachingAppointmentStatusRequest
The status of the coaching appointment
CoachingAppointmentStatusResponse
The status of the coaching appointment
CoachingAppointmentStatusResponseList
CoachingNotification
Action causing the notification.
The relationship of this user to this notification's appointment
The status of the appointment for this notification
CoachingNotificationList
CoachingSlot
Rating based on the staffing difference for scheduled slot
CoachingSlotsRequest
CoachingSlotsResponse
CobrowseConversation
CobrowseConversationEntityListing
CobrowseMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
Cobrowsesession
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
Settings concerning cobrowse
Gets or Sets channels
CobrowseWebMessagingSession
CommunicationType for Cobrowse Session
CollaborateChatAdhocMessageEventTopicCollaborateChatEntity
Gets or Sets entityType
CollaborateChatAdhocMessageEventTopicCollaborateChatMessage
Gets or Sets actionType
CollaborateChatGroupMessageEventTopicCollaborateChatEntity
Gets or Sets entityType
CollaborateChatGroupMessageEventTopicCollaborateChatMessage
Gets or Sets actionType
Column
ColumnDataTypeSpecification
The data type of the column selected for dynamic queueing (TEXT, NUMERIC or TIMESTAMP)
ColumnStatus
CommandStatus
Gets or Sets commandType
Gets or Sets statusCode
CommandStatusEntityListing
CommonAlert
CommonAlertBulkUpdateRequest
The action to take
CommonAllAlertUpdateRequest
The action to take
CommonCampaign
The media type used for this campaign.
CommonCampaignDivisionView
The media type used for this campaign.
CommonCampaignDivisionViewEntityListing
CommonCampaignEntityListing
CommonRule
The type of the rule.
CommonRuleBulkDeleteRequest
CommonRuleBulkUpdateNotificationsRequest
Gets or Sets typesToAdd
Gets or Sets typesToRemove
CommonRuleConditions
the logic operator performed.
CommonRuleContainer
CommonRulePredicate
The comparison operator being performed on the metric.
The media type of the conversation the metric describes.
The metric being evaluated.
The type of metric being evaluated.
The type of metric value being evaluated.
CommonRulePredicateEntity
Specifies the type of entity being evaluated
CommunicationAnsweredEvent
CommunicationDispositionAppliedEvent
CommunicationEndedEvent
Indicates how this communication was ended.
CommunicationTranslation
CommunicationTranslationList
ComparisonPeriod
ComparisonPeriodListing
Variable type information about a complex type from the bot's definition
Compliance
ComplianceResponse
ComputedData
Condition
An operation with which to evaluate the Condition.
The type of the property associated with this Condition.
The type of the condition.
The type of the value associated with this Condition.
ConditionalGroupActivation
ConditionalGroupActivationCondition
The operator used to compare the actual value against the threshold value
ConditionalGroupActivationPilotRule
ConditionalGroupActivationRule
ConditionalGroupActivationSimpleMetric
The queue metric being evaluated
ConditionalGroupRouting
ConditionalGroupRoutingRule
The queue metric being evaluated
The operator that compares the actual value against the condition value
ConfigurationOverrides
ConfusionDetails
ConfusionInfo
ConfusionIntentDetails
ConfusionIntentInfo
ConfusionUtterance
ConnectedEdge
ConnectedQueue
ConnectedUser
ConnectRate
ConstraintConflictMessage
ConsultTransfer
Determines to whom the initiating participant is requesting to speak.
ConsultTransferEvent
ConsultTransferResponse
ConsultTransferToAddress
Determines to whom the initiating participant is requesting to speak.
ConsultTransferToAgent
Determines to whom the initiating participant is requesting to speak.
ConsultTransferToExternal
Determines to whom the initiating participant is requesting to speak.
ConsultTransferToExternalContact
The external contact phone type.
Determines to whom the initiating participant is requesting to speak.
ConsultTransferToQueue
Determines to whom the initiating participant is requesting to speak.
ConsultTransferUpdate
Determines to whom the initiating participant is speaking.
ConsumedResourcesEntityListing
ConsumingResourcesEntityListing
Contact
Gets or Sets mediaType
Gets or Sets type
ContactableStatus
ContactAddress
ContactAddressableEntityRef
ContactAddressConditionSettings
The operator to use when comparing address values.
ContactAddressTypeConditionSettings
The operator to use when comparing the address types.
ContactBulkEditRequest
ContactBulkSearchCriteria
How to join clauses together.
ContactBulkSearchParameters
ContactCallbackRequest
ContactCenterSettings
ContactColumnConditionSettings
The operator to use when comparing values.
The data type the value should be treated as.
ContactColumnTimeZone
Column Type will be either PHONE or ZIP
ContactColumnToDataActionFieldMapping
ContactDetailEventTopicContactUpdateEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
ContactEnrichOptions
ContactEnrichRequest
The action that should be taken based on any Contacts found by `matchingIdentifiers`.
ContactIdentifier
The type of this identifier
ContactIdentifierListing
ContactImportField
ContactImportJobEntityListing
ContactImportJobMetadata
ContactImportJobRequest
ContactImportJobResponse
Detailed description for the Job execution state
Gets or Sets status
ContactImportJobStatusUpdateRequest
Workflow status
ContactImportJobStatusUpdateResponse
Gets or Sets status
ContactImportSettings
Gets or Sets matchingCriteria
ContactImportSettingsEntityListing
ContactList
ContactListDivisionView
ContactListDivisionViewListing
ContactlistDownloadReadyExportUri
ContactlistDownloadReadyObject
ContactListEntityListing
ContactListFilter
How to join clauses together.
The source type the filter is based on.
ContactListFilterBulkRetrieveBody
ContactListFilterClause
How to join predicates together.
ContactListFilterEntityListing
ContactListFilterPredicate
The type of data in the contact column.
The operator for this ContactListFilterPredicate.
ContactListFilterRange
ContactlistImportStatusImportStatus
current status of the import
ContactlistImportStatusObject
ContactListing
ContactListingRequest
ContactListingResponse
ContactListTemplate
ContactListTemplateBulkRetrieveBody
ContactListTemplateEntityListing
ContactPhoneNumberColumn
ContactsBulkOperationJob
The job state.
The job type.
ContactsBulkOperationJobListing
ContactsExport
The status of the request
ContactsExportFieldFilter
Field name to apply the filter
ContactsExportFieldListFilter
Field name to apply the filter
ContactsExportFilter
ContactsExportQueryConditions
ContactsExportRequest
ContactSort
The direction in which to sort contacts.
User actions available on the content.
Button response object representing the click of a structured message button, such as a quick reply.
Describes the button that resulted in the Button Response.
Card content object.
A card action that a user can take.
Describes the type of action.
Carousel content object.
DatePicker content object.
A datepicker available time that a user can take.
ContentFileRequest
ContentFileResponse
The file format
ContentFilterItem
Gets or Sets operator
Gets or Sets type
ContentManagementSingleDocumentTopicDocumentDataV2
ContentManagementSingleDocumentTopicLockData
ContentManagementSingleDocumentTopicUserData
ContentManagementSingleDocumentTopicWorkspaceData
ContentManagementWorkspaceDocumentsTopicDocumentDataV2
ContentManagementWorkspaceDocumentsTopicLockData
ContentManagementWorkspaceDocumentsTopicUserData
ContentManagementWorkspaceDocumentsTopicWorkspaceData
ContentModeration
The Content Moderation Flag of the message.
ContentOffer
The display mode of Genesys Widgets when displaying content offer.
The layout mode of the text shown to the user when displaying content offer.
ContentOfferStyleProperties
ContentOfferStylingConfiguration
ContentPositionProperties
User reaction to public message.
Type of reaction.
ContentSetting
ContestCompleteData
Anonymization of the contest
ContestCompleteDataScore
ContestDataMetrics
ContestDataPrizes
ContestDataWinners
ContestDataWinnersUsers
ContestDisqualifiedAgents
ContestMetrics
ContestMetricScore
ContestMetricScoreRanked
ContestPrizes
ContestProfile
ContestRequesingParticipantDailyInfo
ContestScore
ContestScoreRanked
ContestScoresAgents
ContestScoresAgentsPagedList
ContestScoresAgentTrend
ContestScoresAgentTrendList
ContestScoresGroupTrend
ContestScoresGroupTrendList
ContestsCreateRequest
The Contest anonymization
The Contest winning criteria
ContestsEssentials
The Contest status
ContestsFinalizeRequest
The Contest finalization status
ContestsResponse
The Contest anonymization
The Contest status
The Contest winning criteria
ContestUserRank
ContestWinners
ContestWinnersRequest
Context
ContextEntity
ContextIntent
ContextPattern
ContinuousForecastGetSessionResponse
State of the latest session
ContinuousForecastSessionResponse
State of the requested session
ContinuousForecastSnapshotResponse
ContractDefinition
ContractItems
A JSON Schema document.
ContractPropertyDefinition
Contractual
Conversation
On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings; otherwise indicates state of conversation recording.
On update, 'disconnected' will disconnect the conversation.
ConversationActivityData
ConversationActivityEntityData
Active routing method
The direction of the communication
The session media type
Activity metric
Gets or Sets requestedRoutings
Complete routing method
ConversationActivityMetricValue
Metric
ConversationActivityQuery
Gets or Sets groupBy
Sort the result set in ascending/descending order.
ConversationActivityQueryClause
Boolean operation to apply to the provided predicates
ConversationActivityQueryFilter
Boolean operation to apply to the provided predicates and clauses
ConversationActivityQueryMetric
The requested metric
ConversationActivityQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
ConversationActivityResponse
Dimension that is used as an entityId
ConversationActivityScoredAgent
ConversationAggregateDataContainer
ConversationAggregateQueryClause
Boolean operation to apply to the provided predicates
ConversationAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
ConversationAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
ConversationAggregateQueryResponse
ConversationAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
ConversationAggregationView
Type of view you wish to create
Target metric name
Conversation settings that handles chats within the messenger
ConversationAssociation
Media type
ConversationAsyncAggregateQueryResponse
ConversationAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
ConversationBasic
ConversationCallbackEventTopicCallbackConversation
ConversationCallbackEventTopicCallbackMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationCallbackEventTopicConversationDivisionMembership
ConversationCallbackEventTopicConversationRoutingData
ConversationCallbackEventTopicDetail
ConversationCallbackEventTopicDialerPreview
ConversationCallbackEventTopicDivisionEntityRef
A reference to another domain entity.
ConversationCallbackEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationCallbackEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationCallbackEventTopicLimit
Gets or Sets namespace
ConversationCallbackEventTopicPhoneNumberColumn
ConversationCallbackEventTopicQueueMediaSettings
ConversationCallbackEventTopicScoredAgent
ConversationCallbackEventTopicUriReference
ConversationCallbackEventTopicVoicemail
current state of the voicemail upload
ConversationCallbackEventTopicWrapup
ConversationCallEventTopicCallConversation
Gets or Sets recordingState
ConversationCallEventTopicCallMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets recordingState
Gets or Sets state
ConversationCallEventTopicConversationDivisionMembership
ConversationCallEventTopicConversationRoutingData
ConversationCallEventTopicDetail
ConversationCallEventTopicDisposition
Answering Machine Detection timeout configuration.
Silent Call timeout configuration.
ConversationCallEventTopicDivisionEntityRef
A reference to another domain entity.
ConversationCallEventTopicErrorBody
ConversationCallEventTopicFaxStatus
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationCallEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationCallEventTopicLimit
Gets or Sets namespace
ConversationCallEventTopicQueueMediaSettings
ConversationCallEventTopicRecordersState
ConversationCallEventTopicScoredAgent
ConversationCallEventTopicUriReference
ConversationCallEventTopicWrapup
ConversationCategoriesEntityListing
ConversationCategory
The type of interaction the category will apply to
ConversationChannel
Message type for messaging conversations.
The type or category of this channel.
ConversationChannelLocation
Information about the channel.
ConversationChat
The direction of the chat
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
ConversationChatEventTopicChatConversation
ConversationChatEventTopicChatMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationChatEventTopicConversationDivisionMembership
ConversationChatEventTopicConversationRoutingData
ConversationChatEventTopicDetail
ConversationChatEventTopicDivisionEntityRef
A reference to another domain entity.
ConversationChatEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationChatEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationChatEventTopicLimit
Gets or Sets namespace
ConversationChatEventTopicQueueMediaSettings
ConversationChatEventTopicScoredAgent
ConversationChatEventTopicUriReference
ConversationChatEventTopicWrapup
ConversationChecklistTopicAgentChecklistActivationTrigger
Gets or Sets triggerType
ConversationChecklistTopicAgentChecklistItemState
Gets or Sets stateFromAgent
Gets or Sets stateFromModel
ConversationChecklistTopicAgentChecklistRuntimeEventBody
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets status
ConversationChecklistTopicConversationContextTurnInfo
Gets or Sets participant
ConversationClearSettings
ConversationCobrowseEventTopicCobrowseConversation
ConversationCobrowseEventTopicCobrowseMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationCobrowseEventTopicConversationDivisionMembership
ConversationCobrowseEventTopicConversationRoutingData
ConversationCobrowseEventTopicDetail
ConversationCobrowseEventTopicDivisionEntityRef
A reference to another domain entity.
ConversationCobrowseEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationCobrowseEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationCobrowseEventTopicLimit
Gets or Sets namespace
ConversationCobrowseEventTopicQueueMediaSettings
ConversationCobrowseEventTopicScoredAgent
ConversationCobrowseEventTopicUriReference
ConversationCobrowseEventTopicWrapup
Attachment object.
The type of attachment this instance represents.
Button response object representing the click of a structured message button, such as a quick reply.
Describes the button that resulted in the Button Response.
Card content object.
A card action that a user can take.
Describes the type of action.
Carousel content object.
DateTimePicker content object.
The format the date should be presented to the end user.
A datetimepicker available time that a user can take.
Form content object.
Single or multiline text input component.
InteractiveApplication content object.
Introduction content object.
Item included in an order.
List Picker object for presenting multiple sections of selectable items.
Represents a selectable item in a list picker.
List Picker object for presenting a section of selectable items.
Location object.
Template notification object.
Payment Request object used to request payment from a customer.
The payment platform being used (e.g.
Payment response object representing the status of a payment transaction.
The status of the payment transaction.
A Push object
The device type used to send the push notification
Quick reply object.
Specifies the type of action that is triggered upon clicking the quick reply.
Quick reply object V2.
User reaction to public message.
Type of reaction.
ReceivedReplyMessage content object.
Contact fields a merchant requires to complete a payment request.
The name of the contact field
RoadsideAssistance content object.
An ephemeral story.
Type of ephemeral story attachment.
Message content element containing text only.
Type of text content (Deprecated).
Wheel Picker object for representing single selection of selectable items.
Represents a selectable item in a Wheel Picker
ConversationDeletionProtectionQuery
ConversationDetailQueryClause
Boolean operation to apply to the provided predicates
ConversationDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
ConversationDetailQueryPredicate
Left hand side for dimension predicates
Left hand side for metric predicates
Optional operator, default is matches
Optional type, can usually be inferred
ConversationDetailsDatalakeAvailabilityTopicDataAvailabilityChangeNotification
ConversationDisconnectSettings
Conversation disconnect type
ConversationDivisionMembership
ConversationEditedInput
ConversationEmailEventTopicAttachment
ConversationEmailEventTopicConversationDivisionMembership
ConversationEmailEventTopicConversationRoutingData
ConversationEmailEventTopicDetail
ConversationEmailEventTopicDivisionEntityRef
A reference to another domain entity.
ConversationEmailEventTopicEmailConversation
ConversationEmailEventTopicEmailMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationEmailEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationEmailEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationEmailEventTopicLimit
Gets or Sets namespace
ConversationEmailEventTopicQueueMediaSettings
ConversationEmailEventTopicScoredAgent
ConversationEmailEventTopicUriReference
ConversationEmailEventTopicWrapup
ConversationEncryptionConfiguration
Type should be 'KmsSymmetric' when create or update Key configurations, 'None' to disable configuration.
ConversationEncryptionConfigurationListing
Metadata enrichments provided by the platform.
Detected language of this message.
Sentiment analysis of this message.
Detected Sentiment tag
ConversationEntityListing
A CoBrowse event.
Describes the type of CoBrowse event.
A Presence event.
Describes the type of Presence event.
Address and name data for a call endpoint.
A communication's after-call work data.
The communication's after-call work state.
ConversationEventTopicAttachment
ConversationEventTopicCall
Whether a call is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
State of recording on this call.
Gets or Sets state
ConversationEventTopicCallback
The direction of the call
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
ConversationEventTopicChat
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
ConversationEventTopicCobrowse
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
ConversationEventTopicConversation
ConversationEventTopicConversationDivisionMembership
Information on how a communication should be routed to an agent.
The preview data to be used when this callback is a Preview.
ConversationEventTopicDisconnectReason
Disconnect reason protocol type.
Call resolution data for Dialer bulk make calls commands.
Answering Machine Detection timeout configuration.
Silent Call timeout configuration.
ConversationEventTopicDivisionEntityRef
A reference to another domain entity.
ConversationEventTopicEmail
Whether an email is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Detailed information about an error response.
Extra information on fax transmission.
ConversationEventTopicInternalMessage
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
ConversationEventTopicInternalMessageDetails
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationEventTopicMessage
Whether a message is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Indicates the type of message platform from which the message originated.
ConversationEventTopicMessageDetails
Indicates the delivery status of the message.
For social media messages, the visibility of the message in the originating social platform
ConversationEventTopicMessageMedia
Metadata information about a message.
ConversationEventTopicMessageMetadataContent
ConversationEventTopicMessageMetadataEvent
ConversationEventTopicMessageSticker
ConversationEventTopicParticipant
The current screen recording state for this participant.
ConversationEventTopicPhoneNumberColumn
Represents the queue setting for this media.
Contains the states of different recorders.
ConversationEventTopicScoredAgent
ConversationEventTopicScreenShare
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
ConversationEventTopicSocialExpression
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Fields identifying the destination of a given conversation command.
Fields identifying the initiator of a given conversation command.
Fields identifying the entity that updated the command.
ConversationEventTopicTransferResponse
Gets or Sets state
The type of transfer to perform.
A UriReference for a resource
ConversationEventTopicVideo
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
The voicemail data to be used when this callback is an ACD voicemail.
current state of the voicemail upload
Information about the workflow.
Call wrap up or disposition data.
A Typing event.
Describes the type of Typing event.
A Video event.
Describes the type of Video event.
Form page object.
Form component element.
Type of this form component element
A response component from a form
Message content element for form responses
Type of this content element.
ConversationInsight
The type of insight
ConversationIntentSuggestionsTopicIntentSuggestionEvent
Gets or Sets engagementType
Gets or Sets state
Gets or Sets triggerType
ConversationIntentSuggestionsTopicSuggestedIntent
ConversationIntentSuggestionsTopicSuggestedIntentSlot
ConversationIntentSuggestionsTopicSuggestionContext
Gets or Sets mediaType
ConversationIntentSuggestionsTopicSuggestionFeedback
Gets or Sets rating
ConversationKnowledgeArticleSuggestionsTopicKnowledgeAnswer
ConversationKnowledgeArticleSuggestionsTopicKnowledgeArticleSuggestionEvent
Gets or Sets engagementType
Gets or Sets state
Gets or Sets triggerType
ConversationKnowledgeArticleSuggestionsTopicSuggestedArticle
ConversationKnowledgeArticleSuggestionsTopicSuggestedIntent
ConversationKnowledgeArticleSuggestionsTopicSuggestedIntentSlot
ConversationKnowledgeArticleSuggestionsTopicSuggestionContext
Gets or Sets mediaType
ConversationKnowledgeArticleSuggestionsTopicSuggestionFeedback
Gets or Sets rating
ConversationKnowledgeSearchSuggestionsTopicKnowledgeAnswer
ConversationKnowledgeSearchSuggestionsTopicKnowledgeSearchSuggestionEvent
Gets or Sets engagementType
Gets or Sets state
Gets or Sets triggerType
ConversationKnowledgeSearchSuggestionsTopicSuggestedIntent
ConversationKnowledgeSearchSuggestionsTopicSuggestedIntentSlot
ConversationKnowledgeSearchSuggestionsTopicSuggestedSearchResult
ConversationKnowledgeSearchSuggestionsTopicSuggestionContext
Gets or Sets mediaType
ConversationKnowledgeSearchSuggestionsTopicSuggestionFeedback
Gets or Sets rating
Message content element.
Type of this content element.
Message event element.
Type of this event element
ConversationMessageEventTopicConversationDivisionMembership
ConversationMessageEventTopicConversationRoutingData
ConversationMessageEventTopicDetail
ConversationMessageEventTopicDivisionEntityRef
A reference to another domain entity.
ConversationMessageEventTopicErrorBody
ConversationMessageEventTopicErrorDetails
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationMessageEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationMessageEventTopicLimit
Gets or Sets namespace
ConversationMessageEventTopicMessageConversation
ConversationMessageEventTopicMessageDetails
Gets or Sets messageStatus
Gets or Sets socialVisibility
ConversationMessageEventTopicMessageMedia
ConversationMessageEventTopicMessageMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
Gets or Sets type
ConversationMessageEventTopicMessageMetadata
ConversationMessageEventTopicMessageMetadataContent
ConversationMessageEventTopicMessageMetadataEvent
ConversationMessageEventTopicMessageSticker
ConversationMessageEventTopicQueueMediaSettings
ConversationMessageEventTopicScoredAgent
ConversationMessageEventTopicUriReference
ConversationMessageEventTopicWrapup
Metadata information about a message.
Message type.
Metadata information about a message content.
Type of this content element.
Content subtype
Metadata information about a message event.
Type of this event element
Event subtype
Channel-specific information that describes the message and the message channel/provider.
The provider type.
Specifies if this message is part of a private or public conversation.
Information about the recipient the message is received from.
The recipient ID type.
Information about the recipient the message is sent to.
The recipient ID type.
ConversationMetrics
The Sentiment Trend Class
ConversationMetricsTopicConversationMetricRecord
Active routing method
Indicates the participant purpose of the participant initiating a message conversation
The email or SMS delivery status
The direction of the communication
The session disconnect type
Reason for which participant flagged conversation
The session media type
Metric name
The original direction of the conversation
The participant's purpose
Gets or Sets requestedRoutings
Routing rule type
Complete routing method
ConversationMetricsTopicConversationProposedAgent
ConversationMetricsTopicConversationScoredAgent
General rich media message structure with normalized feature support across many messaging channels.
The direction of the message.
Specifies if this message was sent by a human agent or bot.
Message receipt status, only used with type Receipt.
Message type.
Template body object.
Template button object
Specifies the type of the button.
Template footer object.
Template header object.
Template header type.
Template parameters for placeholders in template.
ConversationParticipantSearchCriteria
How to apply this search criteria against other criteria
Search Type
ConversationParticipantSearchRequest
The sort order for results
ConversationProfile
The language code supported by the conversation profile belonging to a particular project for Dialogflow.
ConversationProperties
Information about a public message.
References of failed messages requiring a push.
A Push notification message label.
A Push provider integration.
Type of the integration
ConversationQuery
Specify which data element within the result set to use for sorting.
Sort the result set in ascending/descending order.
ConversationQueueMediaSettings
Reasons for a failed message receipt.
The reason code for the failed message receipt.
Additional identifiers for describing messaging recipient.
Type of the Identifier
ConversationReference
ConversationResponseSuggestionsTopicCannedResponseSuggestionEvent
Gets or Sets engagementType
Gets or Sets state
Gets or Sets triggerType
ConversationResponseSuggestionsTopicSuggestedCannedResponse
ConversationResponseSuggestionsTopicSuggestedIntent
ConversationResponseSuggestionsTopicSuggestedIntentSlot
ConversationResponseSuggestionsTopicSuggestionContext
Gets or Sets mediaType
ConversationResponseSuggestionsTopicSuggestionFeedback
Gets or Sets rating
ConversationRoutingData
ConversationScreenShareEventTopicConversationDivisionMembership
ConversationScreenShareEventTopicConversationRoutingData
ConversationScreenShareEventTopicDetail
ConversationScreenShareEventTopicDivisionEntityRef
A reference to another domain entity.
ConversationScreenShareEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationScreenShareEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationScreenShareEventTopicLimit
Gets or Sets namespace
ConversationScreenShareEventTopicQueueMediaSettings
ConversationScreenShareEventTopicScoredAgent
ConversationScreenShareEventTopicScreenShareConversation
ConversationScreenShareEventTopicScreenShareMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationScreenShareEventTopicUriReference
ConversationScreenShareEventTopicWrapup
ConversationScriptSuggestionsTopicScriptSuggestionEvent
Gets or Sets engagementType
Gets or Sets state
Gets or Sets triggerType
ConversationScriptSuggestionsTopicSuggestedIntent
ConversationScriptSuggestionsTopicSuggestedIntentSlot
ConversationScriptSuggestionsTopicSuggestedScript
ConversationScriptSuggestionsTopicSuggestionContext
Gets or Sets mediaType
ConversationScriptSuggestionsTopicSuggestionFeedback
Gets or Sets rating
ConversationSecureAttributes
ConversationSessionSummary
The media type of the conversation.
The status of the conversation summary.
ConversationSocialExpressionEventTopicConversationDivisionMembership
ConversationSocialExpressionEventTopicConversationRoutingData
ConversationSocialExpressionEventTopicDetail
ConversationSocialExpressionEventTopicDivisionEntityRef
A reference to another domain entity.
ConversationSocialExpressionEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationSocialExpressionEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationSocialExpressionEventTopicLimit
Gets or Sets namespace
ConversationSocialExpressionEventTopicQueueMediaSettings
ConversationSocialExpressionEventTopicScoredAgent
ConversationSocialExpressionEventTopicSocialConversation
ConversationSocialExpressionEventTopicSocialMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationSocialExpressionEventTopicUriReference
ConversationSocialExpressionEventTopicWrapup
Defines the summaries of a conversation.
ConversationSummary
The media type of the conversation.
The status of the conversation summary.
ConversationSummaryExtractedEntity
ConversationSummaryFollowup
ConversationSummaryReason
ConversationSummaryResolution
ConversationSummaryTopicConversationFollowupAction
ConversationSummaryTopicConversationHeadline
ConversationSummaryTopicConversationReason
ConversationSummaryTopicConversationResolution
ConversationSummaryTopicConversationSummary
ConversationSummaryTopicConversationSummaryEvent
Gets or Sets errorType
Gets or Sets mediaType
Gets or Sets messageType
ConversationSummaryTopicConversationSummaryParticipant
Gets or Sets purpose
ConversationSummaryTopicConversationWrapUpCode
ConversationSummaryTopicSummaryExtractedCustomEntity
ConversationSummaryTopicTriggerSource
Gets or Sets sourceOutcome
Gets or Sets sourceType
ConversationSummaryTopicVirtualAgentsConversationFollowupAction
ConversationSummaryTopicVirtualAgentsConversationHeadline
ConversationSummaryTopicVirtualAgentsConversationReason
ConversationSummaryTopicVirtualAgentsConversationResolution
ConversationSummaryTopicVirtualAgentsConversationSummary
ConversationSummaryTopicVirtualAgentsConversationSummaryEvent
Gets or Sets errorType
Gets or Sets mediaType
Gets or Sets messageType
ConversationSummaryTopicVirtualAgentsConversationSummaryParticipant
Gets or Sets purpose
ConversationSummaryTopicVirtualAgentsConversationWrapUpCode
ConversationSummaryTopicVirtualAgentsSummaryExtractedCustomEntity
ConversationSummaryTopicVirtualAgentsTriggerSource
Gets or Sets sourceOutcome
Gets or Sets sourceType
ConversationSummaryWrapupCode
ConversationTagsUpdate
ConversationThreadingWindow
ConversationThreadingWindowSetting
The type of messenger
ConversationUser
ConversationUserDisposition
ConversationUtilizationLabelUpdate
ConversationVideoEventTopicConversationDivisionMembership
ConversationVideoEventTopicConversationRoutingData
ConversationVideoEventTopicDetail
ConversationVideoEventTopicDivisionEntityRef
A reference to another domain entity.
ConversationVideoEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
ConversationVideoEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
ConversationVideoEventTopicLimit
Gets or Sets namespace
ConversationVideoEventTopicQueueMediaSettings
ConversationVideoEventTopicScoredAgent
ConversationVideoEventTopicUriReference
ConversationVideoEventTopicVideoConversation
ConversationVideoEventTopicVideoMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
ConversationVideoEventTopicWrapup
Copilot
Language understanding engine type.
CopilotAction
Type of action.
CopilotCondition
Type of condition.
CopilotFallbackAction
Type of action.
CopilotNluDomain
CopilotNluDomainVersion
CopilotRule
CopilotTranscriptionConfig
The Transcription engine for Agent Copilot.
CopyAttachmentsRequest
CopyBuForecastRequest
CopyCapacityPlanRequest
CopyDecisionTableRequest
Used to copy a VoicemailMessage to either a User or a Group
CopyWorkPlan
CopyWorkPlanBid
CopyWorkPlanRotationRequest
Coretype
CoretypeListing
CoverSheet
CreateActivityCodeRequest
The activity code's category
CreateActivityPlanRequest
The optimization objective of this activity plan
The state of this activity plan
The type of the activity plan
CreateAdminTimeOffRequest
The status of this time off request
CreateAgentTimeOffRequest
CreateAlternativeShiftTradeRequest
The granularity of alternative shifts to be traded
CreateBenefitAssessmentJobRequest
CreateBenefitAssessmentRequest
CreateBusinessUnitRequest
CreateBusinessUnitSettingsRequest
The start day of week for this business unit
CreateCallbackCommand
CreateCallbackOnConversationCommand
CreateCallbackResponse
CreateCallRequest
CreateCallResponse
CreateCapacityPlanStaffingGroupMetricChangeRequest
The metric which is going to be modified for the selected staffing groups
Create coaching appointment request
CreateDecisionTableColumnsRequest
CreateDecisionTableRequest
CreateDecisionTableRowRequest
CreateEmailRequest
Specify OUTBOUND to send an email on behalf of a queue, or INBOUND to create an external conversation.
CreateGeneralProgramTestPhraseDetectedPhrase
CreateGeneralProgramTestPhraseMatchedTranscript
Gets or Sets mediaType
CreateGeneralProgramTestTopicPhraseResults
CreateGeneralProgramTopicsDefinitionsJob
Gets or Sets state
CreateGuide
Indicates how the guide content was generated.
CreateGuideVersion
Details for an Integration
CreateManagementUnitApiRequest
The configured first day of the week for scheduling and forecasting purposes.
CreateManagementUnitSettingsRequest
CreateMetric
The time unit in which the metric should be displayed -- this parameter is ignored when displaying non-time values
CreateObjective
The initial direction to filter on
Gets or Sets mediaTypes
A filter type for topic Ids.
CreateOutboundMessagingConversationRequest
The messaging address messenger type.
CreateOutboundMessagingConversationResponse
CreatePerformanceProfile
CreatePlanningGroupRequest
CreatePredictorRequest
CreateQueueRequest
The Last Agent Routing Mode for the queue.
The Scoring Method for the queue.
The skill evaluation method to use when routing conversations.
CreateRecognition
The context type (optional)
The type of the recognition
CreateReprocessJobRequest
Gets or Sets mediaTypes
CreateResponseAssetRequest
CreateResponseAssetResponse
CreateRoomRequest
CreateRoomResponse
CreateSecureSession
CreateServiceGoalTemplate
CreateShareRequest
Gets or Sets memberType
The share entity type
CreateShareRequestMember
Gets or Sets memberType
CreateShareResponse
Gets or Sets memberType
Gets or Sets sharedEntityType
CreateStaffingGroupAllocation
CreateStaffingGroupRequest
CreateTimeOffLimitRequest
Granularity choice for time off limit.
CreateTimeOffPlanBusinessUnitAssociation
CreateTimeOffPlanManagementUnitAssociation
CreateTimeOffPlanRequest
Auto approval rule for the time off plan.
CreateTriggerRequest
CreateUploadSourceUrlJobRequest
CreateUploadSourceUrlJobResponse
CreateUser
Optional initialized state of the user.
CreateUtilizationLabelRequest
CreateUtilizationTagRequest
CreateWebChatConversationRequest
CreateWebChatConversationResponse
CreateWebChatMessageRequest
The purpose of the message within the conversation, such as a standard text entry versus a greeting.
CreateWebChatRequest
CreateWorkPlan
This constraint ensures that an agent starts each workday within a user-defined time threshold
CreateWorkPlanActivity
Create work plan bid model
The type of agent ranking selected for this bid
Ranking tiebreaker to be used
Gets or Sets workPlanFieldsVisibleToAgents
CreateWorkPlanShift
The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true
Credential
CredentialInfo
CredentialInfoCursorListing
CredentialInfoListing
Specifies the requirements for a credential that can be provided for configuring an integration
CredentialType
CredentialTypeListing
Criteria
The comparison operator.
CriteriaCategoryInfo
A group of logical or a singular criteria used to create a query of executionData
A singular criteria used to query executionData.
The id of the criteria to be checked.
The operator used to check on the criteria id.
Used to retrieve executionData based upon certain criteria
CrossPlatformCallMediaPolicy
CrossPlatformChatMediaPolicy
CrossPlatformEmailMediaPolicy
CrossPlatformMediaPolicies
CrossPlatformMessageMediaPolicy
CrossPlatformPolicy
CrossPlatformPolicyActions
CrossPlatformPolicyCreate
CrossPlatformPolicyUpdate
CsvJobRequest
CsvJobResponse
CsvMappingEntry
CsvSettings
CsvUploadDetailsResponse
CsvUploadPreviewResponse
CsvUploadRequest
CsvUploadResponse
CtaButtonStyleProperties
Text alignment.
CurrentUserScheduleRequestBody
CurrentUserTimeOffIntegrationStatusRequest
CursorContactListing
CursorExternalSourceListing
CursorNoteListing
CursorOrganizationListing
CursorRelationshipListing
Cursors
Customer
CustomerEndDetailEventTopicCustomerEndEvent
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets mediaType
Gets or Sets messageType
CustomerInteractionCenter
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
CustomerStartDetailEventTopicCustomerStartEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
CustomerStartDetailEventTopicJourneyContext
CustomEventAttribute
CustomEventAttributeList
The localization settings for homescreen and push notification
CustomProvider
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
CustomSmtpServerRequest
Daily
DailyPossibleShift
Day of the shift
DashboardConfiguration
The layout type of the dashboard
DashboardConfigurationBulkRequest
DashboardConfigurationListing
DashboardConfigurationQueryRequest
The order in which response will be sorted
DashboardsSharedWith
DashboardUser
The state of the user
DashboardUserListing
DataAction
DataActionConditionPredicate
The operation with which to evaluate this condition
DataActionConditionSettings
DataActionContactColumnFieldMapping
DataAvailabilityResponse
DataExtractionFileSchema
DataExtractionFileSchemaListing
DataExtractionFileUrl
DataExtractionFileUrlListing
DataIngestionRuleCriteria
The effective platform for the data ingestion rule.
DataIngestionRuleResponse
The status of the data ingestion rule.
DataIngestionRuleResponseEntityListing
DataIngestionRulesMetadata
DataIngestionRuleStatusPatchRequest
The status of the data ingestion rule.
DataRange
DataSchema
Gets or Sets appliesTo
DataSchemaListing
DataSchemaRef
Contains a metadata representation for a JSON schema stored in DataTables along with an optional field for the schema itself
State information for an export job of rows from a datatable
The status of the export job
DataTableImportEntityListing
State information for an import job of rows to a datatable
The indication of whether the processing should remove rows that don't appear in the import file
The status of the import job
DataTableRowEntityListing
DataTablesDomainEntityListing
DatePicker
DatePickerAvailableDateTime
DateRange
DateRangeWithOptionalEnd
DecisionTable
Must provide a valid value for exactly one of the fields in this class.
A default special value enum for this column.
DecisionTableColumns
DecisionTableContract
DecisionTableExecutionRequest
DecisionTableExecutionResponse
DecisionTableInputColumn
DecisionTableInputColumnExpression
A comparator used to join the left and right sides of a logical condition.
DecisionTableInputColumnRequest
DecisionTableListing
DecisionTableOutputColumn
DecisionTableOutputColumnRequest
DecisionTableRow
DecisionTableRowEntityRef
DecisionTableRowExecutionOutput
DecisionTableRowListing
DecisionTableRowParameterValue
DecisionTableVersion
Current status of this decision table version
DecisionTableVersionEntity
DecisionTableVersionListing
DefaultAnswer
DefaultAnswersTo
DefaultGreetingList
Gets or Sets ownerType
DefaultObjective
The initial direction to filter on
Gets or Sets mediaTypes
A filter type for topic Ids.
Definition
DeletableUserReference
DeleteProgramResponse
DeleteRetention
Dependency
Gets or Sets type
DependencyObject
Gets or Sets type
DependencyObjectEntityListing
DependencyStatus
Gets or Sets status
DependencyType
DependencyTypeEntityListing
DeploymentIdentityResolutionConfig
DeploymentPing
DeploymentWebAction
Action media type used to deliver the action.
Destination
Detail
DetectedDialogAct
DetectedIntent
DetectedNamedEntity
DetectedNamedEntityValue
Development Activity object
Module archive type
The status of the activity
The type of activity
DevelopmentActivityAggregateParam
Gets or Sets groupBy
Gets or Sets metrics
DevelopmentActivityAggregateQueryRequestClause
The logic used to combine the predicates
DevelopmentActivityAggregateQueryRequestFilter
The logic used to combine the clauses
DevelopmentActivityAggregateQueryRequestPredicate
Each predicates specifies a dimension.
DevelopmentActivityAggregateQueryResponseData
DevelopmentActivityAggregateQueryResponseGroupedData
DevelopmentActivityAggregateQueryResponseMetric
The metric this applies to
DevelopmentActivityAggregateQueryResponseStatistics
DevelopmentActivityAggregateResponse
DevelopmentActivityListing
Device
Device category.
DiagnosticsSettings
DialerAction
Additional type specification for this DialerAction.
The type of this DialerAction.
Specifies how a contact attribute should be updated.
DialerAttemptLimitsConfigChangeAttemptLimits
After how long the number of attempts will be set back to 0
DialerAttemptLimitsConfigChangeObject
DialerAttemptLimitsConfigChangeRecallEntry
DialerCallabletimesetConfigChangeCallableTime
DialerCallabletimesetConfigChangeCallableTimeSet
DialerCallabletimesetConfigChangeObject
DialerCallabletimesetConfigChangeTimeSlot
DialerCampaignConfigChangeCampaign
Gets or Sets campaignStatus
dialing mode of the campaign
information determining the order in which the contacts will be dialed
Gets or Sets direction
DialerCampaignConfigChangeObject
DialerCampaignConfigChangePhoneColumn
DialerCampaignConfigChangeRestErrorDetail
A UriReference for a resource
DialerCampaignProgressEventCampaignProgress
DialerCampaignProgressEventObject
A UriReference for a resource
DialerCampaignRuleConfigChangeCampaignRule
DialerCampaignRuleConfigChangeCampaignRuleAction
The type of this action
the campaign/sequence entities that this action acts on
DialerCampaignRuleConfigChangeCampaignRuleCondition
The type of this condition
DialerCampaignRuleConfigChangeCampaignRuleEntities
DialerCampaignRuleConfigChangeObject
DialerCampaignRuleConfigChangeUriReference
DialerCampaignScheduleConfigChangeAlteration
Gets or Sets type
DialerCampaignScheduleConfigChangeCampaignSchedule
DialerCampaignScheduleConfigChangeObject
the schedule pattern
Gets or Sets type
the schedule range
Gets or Sets type
DialerCampaignScheduleConfigChangeScheduleInterval
DialerCampaignScheduleConfigChangeScheduleRecurrence
A UriReference for a resource
DialerContact
DialerContactId
DialerContactlistConfigChangeContactList
DialerContactlistConfigChangeContactPhoneNumberColumn
DialerContactlistConfigChangeEmailColumn
DialerContactlistConfigChangeImportStatus
current status of the import
DialerContactlistConfigChangeObject
A UriReference for a resource
DialerContactlistfilterConfigChangeContactListFilter
Contact list filter type
DialerContactlistfilterConfigChangeFilterClause
Contact list filter type
DialerContactlistfilterConfigChangeFilterPredicate
Whether a contact column is numeric or alphabetic
The comparison operator
FilterRange is one of the attributes of a FilterPredicate
DialerContactlistfilterConfigChangeObject
A UriReference for a resource
DialerDnclistConfigChangeDncList
Gets or Sets contactMethod
the type of dnc list being created, rds (csv file), gryphon, or dnc.com
DialerDnclistConfigChangeImportStatus
current status of the import
DialerDnclistConfigChangeObject
A UriReference for a resource
DialerEventEntityListing
The time interval to place outbound calls
The time interval to place outbound calls
The settings for automatic time zone mapping
DialerOutboundSettingsConfigChangeCallableWindow
DialerOutboundSettingsConfigChangeOutboundSettings
The denominator to be used in determining the compliance abandon rate
DialerPreview
DialerResponsesetConfigChangeObject
DialerResponsesetConfigChangeReaction
Gets or Sets reactionType
DialerResponsesetConfigChangeResponseSet
DialerRule
The category of the rule.
DialerRulesetConfigChangeAction
DialerRulesetConfigChangeCondition
An operation type for condition evaluation
Determines the type of the property associated with the condition
Determines the type of the value associated with the condition
DialerRulesetConfigChangeContactColumnToDataActionFieldMapping
DialerRulesetConfigChangeDataActionConditionPredicate
The operation with which to evaluate this condition
DialerRulesetConfigChangeObject
DialerRulesetConfigChangeRule
The category of the rule
DialerRulesetConfigChangeRuleSet
A UriReference for a resource
DialerSequenceConfigChangeCampaignSequence
Gets or Sets status
DialerSequenceConfigChangeObject
DialerSequenceConfigChangeUriReference
DialerSequenceScheduleConfigChangeAlteration
Gets or Sets type
DialerSequenceScheduleConfigChangeObject
the schedule pattern
Gets or Sets type
the schedule range
Gets or Sets type
DialerSequenceScheduleConfigChangeScheduleInterval
DialerSequenceScheduleConfigChangeScheduleRecurrence
DialerSequenceScheduleConfigChangeSequenceSchedule
A UriReference for a resource
DialerWrapupcodemappingConfigChangeWrapUpCodeMapping
Gets or Sets defaultSet
DialogflowAgent
DialogflowAgentSummary
DialogflowAgentSummaryEntityListing
DialogflowCXAgent
DialogflowCXAgentSummary
DialogflowCXAgentSummaryEntityListing
DialogflowCXEnvironment
DialogflowCXProject
DialogflowIntent
DialogflowParameter
DialogflowProject
DictionaryFeedback
The source of the given dictionary feedback
DictionaryFeedbackEntityListing
DictionaryFeedbackExamplePhrase
The source of the given Example Phrase
DID
Gets or Sets ownerType
Indicates if the resource is active, inactive, or deleted.
DIDEntityListing
Represents an unassigned or assigned DID in a DID Pool.
The type of the entity that owns this DID.
DIDNumberEntityListing
DIDPool
The provider for this DID pool
Indicates if the resource is active, inactive, or deleted.
DIDPoolEntityListing
DigitalAction
DigitalCondition
DigitalDataActionConditionPredicate
The operation with which to evaluate this condition
DigitalRule
The category of the rule.
DigitalRuleSet
DigitalRuleSetEntityListing
DigitLength
Digits
DirectoryUserDevicesListing
DirectRouting
DirectRoutingMediaSettings
DisableSiteConnectionsRequest
DisallowedEntityLearningAssignmentItem
DisallowedEntityLearningAssignmentReference
DisconnectReason
Disconnect reason protocol type.
Disposition
DispositionAmdTimeout
DispositionParameters
DispositionSilentCallTimeout
Division
DivisionedDomainEntityRef
DivisionEntityRef
DivisionReference
DivsPermittedEntityListing
DncList
The contact method.
The type of the DncList.
DncListCreate
The contact method.
The type of the DncList.
DncListDivisionView
The contact method.
The type of the DncList.
DncListDivisionViewListing
DnclistDownloadReadyExportUri
DnclistDownloadReadyObject
DncListEntityListing
DnclistImportStatusImportStatus
current status of the import
DnclistImportStatusObject
DncPatchCustomExclusionColumnsRequest
The action to perform
DncPatchEmailsRequest
The action to perform
DncPatchPhoneNumbersRequest
The action to perform
DncPatchWhatsAppNumbersRequest
The action to perform
DnsRecordEntry
the current status of the related verification process
Document
Gets or Sets sharingStatus
Gets or Sets systemType
Gets or Sets uploadMethod
DocumentArticle
DocumentationResult
DocumentationSearchCriteria
How to apply this search criteria against other criteria
Search Type
DocumentationSearchRequest
The sort order for results
DocumentationSearchResponse
DocumentationV2SearchAggregation
Gets or Sets order
The type of aggregation to perform
DocumentationV2SearchCriteria
How to apply this search criteria against other criteria
Gets or Sets type
DocumentationV2SearchRequest
The sort order for results
DocumentAttribute
DocumentBody
DocumentBodyBlock
The type of the block for the body.
DocumentBodyBlockWithHighlight
The type of the block for the body.
DocumentBodyImage
DocumentBodyImageProperties
The align property for the image.
DocumentBodyList
DocumentBodyListBlock
The type of the list block.
DocumentBodyListBlockProperties
The type of icon for the ordered list.
The type of icon for the unordered list.
DocumentBodyListBlockWithHighlight
The type of the list block.
DocumentBodyListItemProperties
The align type for the list item.
The font size for the list item.
The font type for the list item.
The type of icon for the ordered list.
The type of icon for the unordered list.
DocumentBodyListWithHighlight
DocumentBodyParagraph
DocumentBodyParagraphProperties
The align type for the paragraph.
The font size for the paragraph.
The font type for the paragraph.
DocumentBodyParagraphWithHighlight
DocumentBodyRequest
DocumentBodyResponse
DocumentBodyTable
DocumentBodyTableCaptionBlock
DocumentBodyTableCaptionItem
The type of the caption item.
DocumentBodyTableCellBlock
DocumentBodyTableCellBlockProperties
The border style for the table cell.
The type of the table cell.
The horizontal alignment for the table cell.
The scope for the table cell.
The vertical alignment for the table cell.
DocumentBodyTableCellBlockWithHighlight
DocumentBodyTableProperties
The alignment for the table.
The border style for the table.
DocumentBodyTableRowBlock
DocumentBodyTableRowBlockProperties
The alignment for the table row.
The border style for the table row.
The type of the table row.
DocumentBodyTableRowBlockWithHighlight
DocumentBodyTableWithHighlight
DocumentBodyVideo
DocumentBodyVideoProperties
The align type for the video.
DocumentBodyWithHighlight
DocumentCategoryInput
DocumentChunkBlock
DocumentChunkReference
DocumentContentBlock
The type of the paragraph block.
DocumentContentBlockWithHighlight
The type of the paragraph block.
DocumentContentHighlightIndex
DocumentElementLength
The unit of length.
DocumentEntityListing
DocumentFaq
DocumentListContentBlock
The type of the list block.
DocumentListContentBlockWithHighlight
The type of the list block.
DocumentListing
DocumentQuery
Specifies how the filter clauses will be applied together.
DocumentQueryClause
Specifies how the predicates will be applied together.
DocumentQueryInterval
Specifies the date field to be used for date and time range.
DocumentQueryPredicate
Gets or Sets fields
Specifies the matching criteria between the fields and values.
DocumentReference
DocumentTableContentBlock
The type of the block for the table cell.
DocumentTableContentBlockWithHighlight
The type of the block for the table cell.
DocumentText
Gets or Sets marks
DocumentTextProperties
The font size for the text.
DocumentThumbnail
DocumentUpdate
DocumentUpload
DocumentVariationAnswer
DocumentVariationContext
DocumentVariationQueryChunkBlock
DocumentVariationRequest
DocumentVariationResponse
DocumentVariationResponseListing
DocumentVariationSearchChunkBlock
DomainCapabilities
A certificate authority represents an organization that has issued a digital certificate for making secure connections with an edge device.
Gets or Sets services
Indicates if the resource is active, inactive, or deleted.
The certificate authorities type.
DomainEdgeSoftwareUpdateDto
Gets or Sets status
DomainEdgeSoftwareVersionDto
DomainEdgeSoftwareVersionDtoEntityListing
DomainEntity
DomainEntityListing
DomainEntityListingEvaluationForm
DomainEntityListingQueryResult
DomainEntityListingSurveyForm
DomainEntityRef
DomainLogicalInterface
Gets or Sets currentState
The type of this network interface.
Indicates if the resource is active, inactive, or deleted.
DomainNetworkAddress
The address family for this address.
The type of address.
DomainNetworkCommandResponse
DomainNetworkRoute
The address family for this route.
DomainOrganizationProduct
DomainOrganizationRole
DomainOrganizationRoleCreate
DomainOrganizationRoleUpdate
DomainOrgRoleDifference
DomainPermission
DomainPermissionCollection
DomainPermissionPolicy
DomainPhysicalCapabilities
DomainPhysicalInterface
Indicates if the resource is active, inactive, or deleted.
DomainResourceConditionNode
Gets or Sets conjunction
Gets or Sets operator
DomainResourceConditionValue
Gets or Sets type
DomainRole
The domain list settings.
DoNotSendActionSettings
DownloadResponse
Gets or Sets state
DownloadServiceRequest
Draft
DraftIntents
DraftListing
DraftManipulationRequest
The kind of draft that as to be treated.
DraftRequest
DraftTopicRequest
DraftTopics
Validation results
DurationCondition
Gets or Sets durationMode
Gets or Sets durationTarget
DynamicContactQueueingSettings
DynamicGroupDefinition
DynamicGroupLanguageSkillCondition
Comparator that will be applied to the proficiency
DynamicGroupQuery
DynamicGroupQueryPreview
DynamicGroupRoutingSkillCondition
Comparator that will be applied to the proficiency
DynamicGroupSkillCondition
Operator that will be applied to the conditions
DynamicLineBalancingSettings
DynamicLineBalancingSettingsPatchRequest
Edge
The current state of the Edge's call draining process before it can be safely rebooted or updated.
The type of certificate used to communicate with edge-proxy.
Gets or Sets edgeDeploymentType
Gets or Sets onlineStatus
Indicates if the resource is active, inactive, or deleted.
The current status of the Edge.
EdgeAutoUpdateConfig
EdgeChangeTopicEdge
Gets or Sets onlineStatus
EdgeConnectionInfo
EdgeEntityListing
EdgeGroup
Indicates if the resource is active, inactive, or deleted.
EdgeGroupEntityListing
EdgeInterface
Gets or Sets lineTypes
EdgeLogicalInterfacesChangeTopicDomainLogicalInterfaceChange
EdgeLogicalInterfacesChangeTopicErrorInfo
EdgeLogsJob
Indicates if the resource is active, inactive, or deleted.
EdgeLogsJobFile
Indicates if the resource is active, inactive, or deleted.
The status of the upload of this file from the Edge to the cloud.
EdgeLogsJobRequest
EdgeLogsJobResponse
Indicates if the resource is active, inactive, or deleted.
EdgeLogsJobUploadRequest
EdgeMetrics
EdgeMetricsDisk
EdgeMetricsMemory
EdgeMetricsNetwork
EdgeMetricsProcessor
EdgeMetricsSubsystem
EdgeMetricsTopicEdgeMetricDisk
EdgeMetricsTopicEdgeMetricMemory
EdgeMetricsTopicEdgeMetricNetworks
EdgeMetricsTopicEdgeMetricProcessor
EdgeMetricsTopicEdgeMetrics
EdgeMetricsTopicEdgeMetricSubsystem
EdgeMetricsTopicEdgeMetricSubsystemMedia
EdgeMetricsTopicUriReference
EdgeNetworkDiagnostic
EdgeNetworkDiagnosticRequest
EdgeNetworkDiagnosticResponse
EdgeRebootParameters
EdgeServiceStateRequest
EdgeSoftwareUpdateTopicDomainEdgeSoftwareUpdate
Gets or Sets status
EdgeTrunkBase
Indicates if the resource is active, inactive, or deleted.
The type of this trunk base.
EdgeVersionInformation
EdgeVersionReport
Education
Effective Configuration for an ClientApp.
Email
The direction of the email
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
EmailAddress
EmailAttachment
EmailBeginTransmittingEvent
EmailCampaignSchedule
EmailCampaignScheduleEntityListing
EmailColumn
EmailCommunicationAnsweredEvent
EmailCommunicationDispositionAppliedEvent
EmailCommunicationEndedEvent
Indicates how this communication was ended.
EmailCommunicationSentMessageEvent
EmailConfig
EmailConversation
EmailConversationEntityListing
EmailEndTransferEvent
Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.
EmailErrorInfo
EmailExternalEstablishedEvent
EmailFlowEstablishedEvent
EmailHoldUpdatedEvent
EmailInitialConfiguration
EmailMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
EmailMediaPolicy
EmailMediaPolicyConditions
Gets or Sets customerParticipation
EmailMediaSettings
EmailMessage
The type of draft that need to be treated.
The state of the current draft.
EmailMessagePreview
The type of draft that need to be treated.
The state of the current draft.
EmailMessagePreviewListing
EmailMessageReply
EmailOutboundDomainResult
Gets or Sets senderStatus
Gets or Sets senderType
EmailProgressTransferEvent
EmailRoutingEstablishedEvent
EmailRoutingTransferEvent
Indicates the desired type of transfer.
Email routing settings.
Email Setting reference for email routing settings
EmailSettings
EmailSetup
EmailsSettings
EmailThreadingSettings
EmailUserEstablishedEvent
EmailUserTransferEvent
Indicates the desired type of transfer.
EmbeddedIntegration
An emergency flow associates a call flow to use in an emergency with the ivr(s) to route to it.
A group of emergency call flows to use in an emergency.
Indicates if the resource is active, inactive, or deleted.
A group of call flows.
EmergencyGroupDivisionViewEntityListing
EmergencyGroupListing
EmergencyLocation
source
EmpathyScore
EmployeePerformanceExternalMetricsDefinitionExternalMetricsDefinition
Gets or Sets defaultObjectiveType
Gets or Sets unit
EmployerInfo
Empty
EncryptionKey
Key type used in this configuration
EncryptionKeyEntityListing
EndConsultTransferEvent
Endpoint
Indicates if the resource is active, inactive, or deleted.
EndTransferEvent
Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.
EngagementRequest
Represents the engagements made by the agent in response to the generated summary
Represents the visibility of summary
EngineIntegration
EnrichFieldRule
The behavior for how to combine data from the request body and the database.
The behavior for how to combine items in array field from the request body and the database.
EnrichFieldRules
Default behavior for combining data from the submitted request with any entity found in the database.
Default behavior for combining items in array field from the submitted request with any array entity found in the database.
Entity
EntityChange
EntityListing
EntityReference
EntityTypeCriteria
The entity to match the pattern against.
The comparison operator.
ErrorBody
ErrorDetails
ErrorInfo
EscalationRuleRequest
The status of the escalation rule.
EscalationRuleResponse
The status of the escalation rule.
EscalationTarget
Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source.
Defines the target that the message will be escalated to.
EstimateAvailableFullDayTimeOffRequest
EstimateAvailableFullDayTimeOffResponse
EstimateAvailablePartialDayTimeOffRequest
EstimateAvailablePartialDayTimeOffResponse
EstimateAvailableTimeOffRequest
EstimateAvailableTimeOffResponse
EstimatedWaitTimePredictions
EstimateJobAsyncResponse
Evaluation
Gets or Sets mediaType
The type of resource.
Gets or Sets status
EvaluationAggregateDataContainer
EvaluationAggregateQueryClause
Boolean operation to apply to the provided predicates
EvaluationAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
EvaluationAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
EvaluationAggregateQueryResponse
EvaluationAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
EvaluationAggregationQueryMe
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
EvaluationAggregationView
Type of view you wish to create
Target metric name
EvaluationAssignment
EvaluationAsyncAggregateQueryResponse
EvaluationAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
EvaluationCreateBody
Gets or Sets resourceType
Gets or Sets status
EvaluationCreateCalibration
EvaluationCreateConversation
EvaluationCreateEvalForm
EvaluationCreateQueue
EvaluationCreateUser
EvaluationDetailQueryClause
Boolean operation to apply to the provided predicates
EvaluationDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
EvaluationDetailQueryPredicate
Left hand side for dimension predicates
Left hand side for metric predicates
Optional operator, default is matches
Optional type, can usually be inferred
EvaluationEntityListing
EvaluationForm
EvaluationFormAndScoringSet
EvaluationFormDivisionView
EvaluationFormDivisionViewListing
EvaluationFormResponse
Mode for evaluation form weight
EvaluationFormResponseEntityListing
EvaluationQualityV2TopicCalibration
EvaluationQualityV2TopicEvaluationReference
EvaluationQualityV2TopicEvaluationScoringSet
EvaluationQualityV2TopicEvaluationSource
EvaluationQualityV2TopicEvaluationV2
Gets or Sets previousStatus
Gets or Sets status
EvaluationQualityV2TopicUser
EvaluationQuestion
Gets or Sets type
EvaluationQuestionGroup
EvaluationQuestionGroupScore
EvaluationQuestionScore
EvaluationReference
EvaluationResponse
Gets or Sets mediaType
The type of resource.
Gets or Sets status
EvaluationScoringSet
EvaluationSettings
EvaluationSettingsAssignee
The assignee type.
EvaluationSource
Type of the evaluation source.
EvaluationVersion
EvaluatorActivity
EvaluatorActivityEntityListing
Event
EventAction
The media type used to deliver the action (e.g. email, webhook).
Current state of the action (e.g. qualified, succeeded, errored).
EventAggregatesQueryRequest
EventAggregatesResponse
EventCondition
The comparison operator.
The stream type for which this condition can be satisfied.
EventDefinition
EventDefinitionAggregates
EventDefinitionListing
EventError
EventListing
EventLog
Gets or Sets category
Gets or Sets level
EventMessage
Gets or Sets code
EventQueryRequest
Order of results.
EventQueryResponse
EventSession
EventSetting
ExecuteRecordingJobsQuery
The desired state for the job to be set to.
Represents an individual result of an execution data lookup
ExecutionDataFlowSettingsResponse
ExecutionDataGlobalSettingsResponse
Used to retrieve a set of executionData history by the respective ids
ExecutionDataSettingsRequest
Details about a Web Deployment
The current status of the deployment
ExpandableWebDeploymentEntityListing
ExpansionCriterium
Gets or Sets type
ExpiredEdgeListing
ExportDetails
The export type for the flow.
ExportListing
Creating an exported script via Download Service
ExportScriptResponse
ExportUri
Extension
Gets or Sets ownerType
Indicates if the resource is active, inactive, or deleted.
ExtensionEntityListing
ExtensionPool
Indicates if the resource is active, inactive, or deleted.
ExtensionPoolDivisionView
ExtensionPoolDivisionViewEntityListing
ExtensionPoolEntityListing
ExternalContact
The type of contact
ExternalContactReference
ExternalContactsContactChangedTopicAppleOpaqueId
ExternalContactsContactChangedTopicContact
Gets or Sets type
ExternalContactsContactChangedTopicContactAddress
ExternalContactsContactChangedTopicDataSchema
ExternalContactsContactChangedTopicDivision
ExternalContactsContactChangedTopicExternalId
ExternalContactsContactChangedTopicExternalOrganization
ExternalContactsContactChangedTopicExternalSource
ExternalContactsContactChangedTopicFacebookId
ExternalContactsContactChangedTopicFacebookScopedId
ExternalContactsContactChangedTopicInstagramId
ExternalContactsContactChangedTopicInstagramScopedId
ExternalContactsContactChangedTopicLineId
ExternalContactsContactChangedTopicLineUserId
ExternalContactsContactChangedTopicMergeOperation
ExternalContactsContactChangedTopicObject
ExternalContactsContactChangedTopicPhoneNumber
ExternalContactsContactChangedTopicTicker
ExternalContactsContactChangedTopicTwitterId
ExternalContactsContactChangedTopicWhatsAppId
ExternalContactsContactNoteChangedTopicDivision
ExternalContactsContactNoteChangedTopicNote
Gets or Sets entityType
ExternalContactsContactNoteChangedTopicUser
ExternalContactsEntity
ExternalContactsOrganizationChangedTopicContactAddress
ExternalContactsOrganizationChangedTopicDivision
ExternalContactsOrganizationChangedTopicExternalOrganization
ExternalContactsOrganizationChangedTopicObject
ExternalContactsOrganizationChangedTopicPhoneNumber
ExternalContactsOrganizationChangedTopicTicker
ExternalContactsOrganizationChangedTopicTwitterId
ExternalContactsOrganizationNoteChangedTopicDivision
ExternalContactsOrganizationNoteChangedTopicNote
Gets or Sets entityType
ExternalContactsOrganizationNoteChangedTopicUser
ExternalContactsRelationshipChangedTopicContactAddress
ExternalContactsRelationshipChangedTopicDivision
ExternalContactsRelationshipChangedTopicExternalOrganization
ExternalContactsRelationshipChangedTopicObject
ExternalContactsRelationshipChangedTopicPhoneNumber
ExternalContactsRelationshipChangedTopicRelationship
ExternalContactsRelationshipChangedTopicTicker
ExternalContactsRelationshipChangedTopicTwitterId
ExternalContactsRelationshipChangedTopicUser
ExternalContactsSettings
ExternalContactsUnresolvedContactChangedTopicAppleOpaqueId
ExternalContactsUnresolvedContactChangedTopicContact
Gets or Sets type
ExternalContactsUnresolvedContactChangedTopicContactAddress
ExternalContactsUnresolvedContactChangedTopicDataSchema
ExternalContactsUnresolvedContactChangedTopicDivision
ExternalContactsUnresolvedContactChangedTopicExternalId
ExternalContactsUnresolvedContactChangedTopicExternalOrganization
ExternalContactsUnresolvedContactChangedTopicExternalSource
ExternalContactsUnresolvedContactChangedTopicFacebookId
ExternalContactsUnresolvedContactChangedTopicFacebookScopedId
ExternalContactsUnresolvedContactChangedTopicInstagramId
ExternalContactsUnresolvedContactChangedTopicInstagramScopedId
ExternalContactsUnresolvedContactChangedTopicLineId
ExternalContactsUnresolvedContactChangedTopicLineUserId
ExternalContactsUnresolvedContactChangedTopicMergeOperation
ExternalContactsUnresolvedContactChangedTopicObject
ExternalContactsUnresolvedContactChangedTopicPhoneNumber
ExternalContactsUnresolvedContactChangedTopicTicker
ExternalContactsUnresolvedContactChangedTopicTwitterId
ExternalContactsUnresolvedContactChangedTopicWhatsAppId
Describes a link to a record in an external system that contributed data to a Relate record
The platform that was the source of the data.
ExternalEstablishedEvent
ExternalId
ExternalMetricDataItem
The type of the metric data.
ExternalMetricDataProcessedItem
The type of the metric data.
ExternalMetricDataUnprocessedItem
The type of the metric data.
ExternalMetricDataWriteRequest
External metric data write response
ExternalMetricDefinition
The default objective type of the External Metric Definition
The unit of the External Metric Definition
ExternalMetricDefinitionCreateRequest
The default objective type of the External Metric Definition
The unit of the External Metric Definition
ExternalMetricDefinitionListing
ExternalMetricDefinitionUpdateRequest
The default objective type of the External Metric Definition
ExternalOrganization
ExternalOrganizationEnrichRequest
The action that should be taken based on any External Organization found by `matchingIdentifiers`.
ExternalOrganizationIdentifier
The type of this identifier
ExternalOrganizationIdentifierClaimRequest
The operation to perform claim/release
ExternalOrganizationIdentifierListing
ExternalOrganizationListing
ExternalOrganizationTrustorLink
ExternalSegment
The external system where the segment originates from.
ExternalSource
FacebookAppCredentials
FacebookDataIngestionRuleRequest
FacebookDataIngestionRuleResponse
The status of the data ingestion rule.
FacebookDataIngestionRuleVersionResponse
The status of the data ingestion rule.
FacebookDataIngestionRuleVersionResponseEntityListing
User information for a Facebook user interacting with a page or app
FacebookIntegration
Status of asynchronous create operation
FacebookIntegrationEntityListing
FacebookIntegrationRequest
FacebookIntegrationUpdateRequest
Facebook Permissions Model
Facebook permission type
FacebookPermissionEntityListing
Scoped ID for a Facebook user interacting with a page or app
Facet
FacetEntry
Gets or Sets termType
FacetKeyAttribute
FacetStatistics
FacetTerm
FailedObject
FailedRecordingEntityListing
Fallback
Faq
FaxConfig
FaxDocument
FaxDocumentEntityListing
FaxSendRequest
The content type that is going to be uploaded.
FaxSendResponse
Gets or Sets uploadMethodType
FaxStatus
FaxSummary
FaxTopicFaxDataV2
FaxTopicLockData
FaxTopicUserData
FaxTopicWorkspaceData
FeatureState
FeatureSupport
Level of support for a feature.
Feedback
Feedback relevance.
FeedbackAddRequest
Agent’s rating for the system-generated summary.
FeedbackUpdateRequest
Agent’s rating for the system-generated summary.
FieldConfig
Gets or Sets entityType
FieldConfigs
FieldList
FileSpecificationTemplate
Kind of delimiter
File format
FileSpecificationTemplateEntityListing
FileUploadMode
Gets or Sets fileTypes
File upload settings for messenger
Filter
FilterPreviewResponse
FixedAvailability
Gets or Sets daysOfWeek
JSON schema that defines the transformed result that will be sent back to the caller.
Flow
Gets or Sets compatibleFlowTypes
Gets or Sets type
FlowActivityData
FlowActivityEntityData
Active routing method
The direction of the communication
The type of this flow
The session media type
Activity metric
Gets or Sets requestedRoutings
Complete routing method
FlowActivityMetricValue
Metric
FlowActivityQuery
Gets or Sets groupBy
Sort the result set in ascending/descending order.
FlowActivityQueryClause
Boolean operation to apply to the provided predicates
FlowActivityQueryFilter
Boolean operation to apply to the provided predicates and clauses
FlowActivityQueryMetric
The requested metric
FlowActivityQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
FlowActivityResponse
Dimension that is used as an entityId
FlowActivityScoredAgent
FlowAggregateDataContainer
FlowAggregateQueryClause
Boolean operation to apply to the provided predicates
FlowAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
FlowAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
FlowAggregateQueryResponse
FlowAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
FlowAggregationView
Type of view you wish to create
Target metric name
FlowAsyncAggregateQueryResponse
FlowAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
This is a set of enabled characteristics for the loglevel
FlowDiagnosticInfo
FlowDivisionView
Gets or Sets type
FlowDivisionViewEntityListing
FlowEndDetailEventTopicFlowEndEvent
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets exitReason
Gets or Sets flowType
Gets or Sets mediaType
Gets or Sets messageType
Gets or Sets transferType
FlowEntityListing
FlowExecutionAggregateDataContainer
FlowExecutionAggregateQueryClause
Boolean operation to apply to the provided predicates
FlowExecutionAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
FlowExecutionAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
FlowExecutionAggregateQueryResponse
FlowExecutionAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
FlowExecutionAggregationView
Type of view you wish to create
Target metric name
FlowExecutionAsyncAggregateQueryResponse
FlowExecutionAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
This is the metadata of an executionData entry for a flow.
The type of flow.
Parameters for launching a flow.
Response object from launching a flow.
FlowHealth
FlowHealthErrorInfo
FlowHealthIntent
Language provided for this intent's health.
FlowHealthIntentInfo
FlowHealthIntentUtterance
Gets or Sets staticValidationResults
FlowHealthIntentVersionInfo
FlowHealthUtterance
Language provided for this utterance's health.
Gets or Sets staticValidationResults
FlowHealthVersionInfo
This is a table of settings per a loglevel that define what will be logged in executionData when enabled (true)
The logLevel for this characteristics set
Defines a characteristic that can be captured by data providers
The minimum level required for this characteristic to be enabled.
A set of available characteristic definitions
Used to set the log level of a particular flow
FlowMetricsTopicFlowMetricRecord
Active routing method
Indicates the participant purpose of the participant initiating a message conversation
The email or SMS delivery status
The direction of the communication
The session disconnect type
The entry type for this flow, e.g. dnis, dialer, agent, flow, or direct
Reason for which participant flagged conversation
Represents the subtype of the flow.
The type of this flow
The session media type
Metric name
The original direction of the conversation
The participant's purpose
Gets or Sets requestedRoutings
Routing rule type
Complete routing method
FlowMetricsTopicFlowOutcome
FlowMetricsTopicFlowProposedAgent
FlowMetricsTopicFlowScoredAgent
FlowMilestone
FlowMilestoneDivisionView
FlowMilestoneDivisionViewEntityListing
FlowMilestoneListing
FlowObservationDataContainer
FlowObservationQuery
Gets or Sets detailMetrics
Gets or Sets metrics
FlowObservationQueryClause
Boolean operation to apply to the provided predicates
FlowObservationQueryFilter
Boolean operation to apply to the provided predicates and clauses
FlowObservationQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
FlowObservationQueryResponse
FlowOutcome
FlowOutcomeDetailEventTopicFlowMilestone
FlowOutcomeDetailEventTopicFlowOutcomeEvent
Gets or Sets direction
Gets or Sets flowOutcomeValue
Gets or Sets flowType
Gets or Sets mediaType
Gets or Sets messageType
FlowOutcomeDivisionView
FlowOutcomeDivisionViewEntityListing
FlowOutcomeListing
FlowPaths
Category (use case) of the paths within a given domain.
FlowPathsElement
The value of the flow outcome, if the element type is Outcome.
Type of the element.
FlowPathsFlowDetails
The type of the flow.
FlowPathsFlowFilter
FlowPathsQuery
Category (use case) of the paths within a given domain.
FlowResultEntityListing
Details about the current state of a Flow execution
The flow's running status, which indicates whether the flow is running normally or completed, etc.
This is a table of settings per a loglevel that define what will be logged in executionData when enabled (true)
The Flow Type
FlowSettingsResponseEntityListing
The response for QueryCapabilities which contains the allowed criteria, flow types and action types for the organization.
Gets or Sets actionTypes
Gets or Sets flowTypes
FlowStartDetailEventTopicFlowStartEvent
Gets or Sets direction
Gets or Sets flowType
Gets or Sets mediaType
Gets or Sets messageType
FlowVersion
Gets or Sets compatibleFlowTypes
Gets or Sets type
FlowVersionEntityListing
The Footer template identifies the Footer type and its footerUsage
Gets or Sets applicableResources
Specifies the type represented by Footer.
ForecastAbandonRateResponse
ForecastAverageSpeedOfAnswerResponse
ForecastMetadata
Forecast source
ForecastPlanningGroupData
ForecastPlanningGroupResponse
ForecastPlanningGroupsResponse
ForecastServiceGoalTemplateImpactOverrideResponse
ForecastServiceGoalTemplateResponse
ForecastServiceLevelResponse
ForecastSourceDayPointer
The forecast day of week for this source data
Form configuration for response management
Format
Gets or Sets flags
Date picker component for form input
Form introduction section with title, subtitle, image, and button text
List picker component configuration
An item in a list picker section
Section within a list picker
Form message with title, subtitle, and optional image
A page in a form with title, subtitle, and components
A component within a form page
Type of the component
Details about a forms tracking event trigger
FreeTrialLimit
FreeTrialLimitDocs
FreeTrialNamespace
FromEmailAddress
FullDayTimeOffMarker
Action function settings.
Current action function configuration and zip upload configuration.
Action function runtime.
Availability status of runtime
Action function URL upload input.
Action function create upload URL response.
Action function zip file upload settings and state.
Status of zip upload.
GamificationContestPrizeImageUploadUrlRequest
The content type of the file to upload.
Gets or Sets serverSideEncryption
GamificationScorecardChangeTopicEvaluationDetail
GamificationScorecardChangeTopicMetric
GamificationScorecardChangeTopicPerformanceMetric
GamificationScorecardChangeTopicPunctualityEvent
GamificationScorecardChangeTopicScorecardChange
GamificationStatus
GcuccTeamsCalendarEventsGCUCCTeamsCalendarEventV2
Gets or Sets eventType
Gets or Sets responseStatus
Gets or Sets trigger
GDPRJourneyCustomer
GDPRRequest
The type of GDPR request
The status of the request
GDPRRequestEntityListing
GDPRSubject
GDPRSubjectEntityListing
GeneralProgramJob
Gets or Sets state
GeneralProgramJobRequest
The dialect of the topics to link with the general program, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard
The mode to use for the general program job, default value is Skip
GeneralTopic
GeneralTopicsEntityListing
GenerateBuForecastRequest
GeneratedGuideContent
Request body for generating the content of a guide
GenerateMeetingIdRequest
GenericSAML
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
GenericTemplate
GenesysBotConnector
Geolocation
GeolocationEventGeolocation
GeolocationSettings
GetAgentsWorkPlansRequest
GetAlertQuery
The status of the alerts the query will return.
The type of query being performed.
The rule type of the alerts the query will return
The field to sort responses by.
The order in which response will be sorted.
The view status of the alerts the query will return.
GetCelebrationListing
GetContestsEssentialsListing
This is a list of executionData links that can be used to download the complete executionData
The state of the backend process to prep the files for download.
GetMetricDefinitionsResponse
GetMetricResponse
GetMetricsResponse
GetProfilesResponse
GetRulesQuery
The state of the rule the query will return.
Specifies how strict the name search needs to be.
The type of query being performed.
The rule type of the alerts the query will return
The field to sort responses by.
The order in which response will be sorted.
GetTemplatesResponse
GetUploadSourceUrlJobStatusResponse
Status of the upload job
GKNDocumentationResult
GKNDocumentationSearchCriteria
How to apply this search criteria against other criteria
Search Type
GKNDocumentationSearchRequest
The sort order for results
GKNDocumentationSearchResponse
GoogleDialogflowConfig
GoogleDialogflowCustomSettings
Grammar
GrammarFileUploadRequest
Gets or Sets fileType
GrammarLanguage
GrammarLanguageFileMetadata
The extension of the file
GrammarLanguageUpdate
GrammarListing
GraphApiSettings
Graph API Server Status
Greeting
Greeting owner type
Greeting type
GreetingAudioFile
GreetingListing
GreetingMediaInfo
GreetingOwner
Group
Active, inactive, or deleted state.
Type of group.
Who can view this group
GroupByAttribute
GroupContact
Media type of the address
Contact type of the address
GroupCreate
Active, inactive, or deleted state.
Type of group.
Who can view this group
GroupEmailPolicy
GroupEntityListing
GroupGreetingEventGreeting
GroupGreetingEventGreetingAudioFile
GroupGreetingEventGreetingOwner
GroupMembersUpdate
GroupProfile
The state of the user resource
GroupProfileEntityListing
GroupSearchCriteria
How to apply this search criteria against other criteria
Search Type
GroupSearchRequest
The sort order for results
GroupSettings
GroupsSearchResponse
GroupUpdate
State of the group.
Who can view this group
GSuite
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
GuestCategoryReference
GuestCategoryResponseListing
GuestMemberInfo
GuestResponseCategory
Guide
Indicates how the guide content was generated.
The status of the guide.
GuideContentGenerationJob
The status of the job.
GuideEntityListing
GuideJob
The status of the job.
GuideVersion
The current state of the guide version.
GuideVersionPublish
The desired state of the guide version being published.
GuideVersionPublishJob
The status of the job.
Request body for publishing a guide version
GuideVersionRef
GuideVersionResources
HeadcountForecast
HeadcountInterval
Header
HealthInfo
Gets or Sets staticValidationResults
Status of health computation for this intent.
Link to a help or support resource
HelpSettings
HistoricalAdherenceActuals
Activity in which the user is actually engaged
HistoricalAdherenceDayMetrics
HistoricalAdherenceExceptionInfo
Activity for which the user is actually engaged
The impact of the current adherence state for this user
Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue
Activity for which the user is scheduled
Actual underlying system presence value
HistoricalAdherenceQueryResult
The impact of the current adherence state for this user
HistoricalData
HistoricalDataDeleteEntity
Gets or Sets status
HistoricalDataDisallowedDeleteEntity
The error code explaining why the delete request for the requestId was disallowed
HistoricalDataJobEntityStatus
Property denoting the status of the delete job
HistoricalImportDeleteFilesJobRequest
HistoricalImportDeleteFilesJobResponse
Property denoting the state of the remove request
HistoricalImportOverallDeleteStatusResponse
Property denoting overall status of the service.
HistoricalImportStatus
Status of the historical import in the organization.
Whether this historical import is of type csv or json
HistoricalImportStatusJobResponse
HistoricalImportStatusListing
HistoricalShrinkageActivityCategoryResponse
Activity category for which shrinkage data is provided
HistoricalShrinkageActivityCodeResponse
HistoricalShrinkageAggregateResponse
HistoricalShrinkageResult
HistoricalShrinkageResultListing
HistoryEntry
The action performed
HistoryHeadersTranslation
HistoryListing
Action name
Action status
HoldUpdatedEvent
HomerRecord
HrisTimeOffType
HrisTimeOffTypeResponse
HrisTimeOffTypesJobReference
The status of the job
HrisTimeOffTypesJobResponse
The status of the time off types job
HrisTimeOffTypesResponse
Humanize
IdentifierClaimRequest
The operation to perform claim/release
IdentityNow
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
IdentityProvider
IdentityProviderEntityListing
IdentityResolutionAutomergeConfig
IdentityResolutionConfig
IdentityResolutionExternalSource
IdentityResolutionQueueConfig
Details about an idle event trigger
IdleTokenTimeout
IgnoredActivityCategories
Gets or Sets values
IgnoredActivityCodeIds
IgnoredMinedEntity
Media Type for the entity (Optional)
Type of participant
IgnoredMinedPhraseListing
IgnoredMinedTopicListing
IgnorePhrase
Media Type for the entity (Optional)
Type of participant
IgnorePhrasesRequest
IgnorePhrasesResponse
IgnoreTopic
Media Type for the entity (Optional)
Type of participant
IgnoreTopicsRequest
IgnoreTopicsResponse
Image
ImapSettings
Imap Server Status
ImportError
ImportForecastResponse
The status of the operation
ImportForecastUploadResponse
ImportReport
ImportScheduleUploadResponse
ImportScheduleUploadSchema
ImportScriptStatusResponse
ImportStatus
current status of the import
ImportStatusRequest
ImportTemplate
The list name format for target ContactLists.
ImportTemplateEntityListing
ImportTemplateImportStatusImportStatus
current status of the import
ImportTemplateImportStatusObject
InactivityTimeoutSettings
InboundDomain
Mx Record Status
InboundDomainCreateRequest
InboundDomainEntityListing
InboundDomainPatchRequest
InboundMessageRequest
InboundOnlySetting
Gets or Sets inbound
InboundRoute
The configuration to indicate how the history of a conversation has to be included in a draft
InboundRouteEntityListing
Incoming Message request
Gets or Sets channels
Type of messaging platform being used
Incoming Message response
InfixOperator
The logical operation that is applied on the operand against the following operand
Information about a CX infrastructure as code job
Job status
InitialConfiguration
InitiateScreenRecording
InitiatingAction
InitiatingAlternativeShift
Input component configuration
InputMessage
Message type.
InsightsAgentItem
InsightsAgents
Granularity
InsightsDetails
Granularity
InsightsDetailsMetricItem
InsightsDetailsMetricPeriodPoints
InsightsDetailsOverallItem
InsightsDetailsOverallPeriodPoints
InsightsRankings
Granularity
InsightsSettingsRequest
InsightsSummary
Granularity
InsightsSummaryMetricItem
InsightsSummaryMetricPeriodPoints
InsightsSummaryOverallItem
InsightsSummaryOverallPeriodPoints
InsightsSummaryUserItem
InsightsTrend
Granularity
InsightsTrendMetricItem
InsightsTrends
InsightsTrendTotalItem
InstagramDataIngestionRuleRequest
InstagramDataIngestionRuleResponse
The status of the data ingestion rule.
InstagramDataIngestionRuleVersionResponse
The status of the data ingestion rule.
InstagramDataIngestionRuleVersionResponseEntityListing
User information for an Instagram account
InstagramIntegration
Status of asynchronous create operation
InstagramIntegrationEntityListing
InstagramIntegrationRequest
InstagramIntegrationUpdateRequest
Scoped ID for an Instagram user interacting with a page or app
Details for an Integration
Configured state of the integration.
IntegrationAction
IntegrationActionFields
Configuration for an Integration
Configuration information for the integration
IntegrationEntityListing
IntegrationExport
Status information for an Integration.
Machine-readable status as reported by the integration.
Descriptor for a type of Integration.
IntegrationTypeEntityListing
Intent
IntentDefinition
IntentFeedback
The assessment on the detection for feedback text.
IntentReference
InteractiveApplication
InternalMessage
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
InternalMessageConversation
InternalMessageConversationEntityListing
InternalMessageData
InternalMessageDataEntityListing
InternalMessageDetails
InternalMessageMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
InternalMessageRequest
IntradayPerformancePredictionData
IntradayPlanningGroupRequest
Gets or Sets categories
InvalidAssignment
InvoiceAddress
The type of address.
IpAddressAuthentication
IpAddressRange
The direction of traffic for the IP range from the perspective of Genesys Cloud (e.g. inbound to Genesys; outbound from Genesys)
Gets or Sets service
IpAddressRangeListing
Configuration for filtering tracking based on IP addresses.
Items
ItemValidationLimits
Defines the phone numbers, operating hours, and the Architect flows to execute for an IVR.
Indicates if the resource is active, inactive, or deleted.
An ivr.
IVRDivisionViewEntityListing
IVREntityListing
IvrEstablishedEvent
Journey
JourneyAction
JourneyActionMap
JourneyAggregateDataContainer
JourneyAggregateQueryClause
Boolean operation to apply to the provided predicates
JourneyAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
JourneyAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
JourneyAggregateQueryResponse
JourneyAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
JourneyAggregationView
Type of view you wish to create
Target metric name
JourneyApp
JourneyAppEventsNotificationActionMap
JourneyAppEventsNotificationActionTarget
JourneyAppEventsNotificationApp
JourneyAppEventsNotificationAppEventsNotification
Gets or Sets eventType
JourneyAppEventsNotificationAppMessage
JourneyAppEventsNotificationAssociatedValue
Gets or Sets dataType
JourneyAppEventsNotificationBrowser
JourneyAppEventsNotificationCustomEventAttribute
Gets or Sets dataType
JourneyAppEventsNotificationDevice
Gets or Sets category
JourneyAppEventsNotificationEventAction
Gets or Sets mediaType
Gets or Sets state
JourneyAppEventsNotificationExternalContact
JourneyAppEventsNotificationGeoLocation
JourneyAppEventsNotificationMktCampaign
JourneyAppEventsNotificationNetworkConnectivity
JourneyAppEventsNotificationOutcome
JourneyAppEventsNotificationOutcomeAchievedMessage
JourneyAppEventsNotificationReferrer
Gets or Sets medium
JourneyAppEventsNotificationSdkLibrary
JourneyAppEventsNotificationSegment
JourneyAppEventsNotificationSegmentAssignmentMessage
Gets or Sets assignmentState
JourneyAppEventsNotificationSession
JourneyAppEventsNotificationWebActionMessage
JourneyAsyncAggregateQueryResponse
JourneyAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
JourneyCampaign
JourneyContext
JourneyCustomer
JourneyCustomerSession
An event definition used when creating journey views
The source of the event definition
JourneyEventDefinitionListing
Settings concerning journey events
Controls how the pageview events are tracked.
JourneyGeolocation
JourneyOutcomeEventsNotificationActionMap
JourneyOutcomeEventsNotificationAssociatedValue
Gets or Sets dataType
JourneyOutcomeEventsNotificationBrowser
JourneyOutcomeEventsNotificationDevice
Gets or Sets category
JourneyOutcomeEventsNotificationExternalContact
JourneyOutcomeEventsNotificationGeoLocation
JourneyOutcomeEventsNotificationMktCampaign
JourneyOutcomeEventsNotificationOutcome
JourneyOutcomeEventsNotificationOutcomeAchievedMessage
JourneyOutcomeEventsNotificationOutcomeAttributionMessage
JourneyOutcomeEventsNotificationOutcomeEventsNotification
Gets or Sets eventType
JourneyOutcomeEventsNotificationOutcomeTouchpoint
JourneyOutcomeEventsNotificationOutcomeTouchpointChannel
Gets or Sets type
JourneyOutcomeEventsNotificationReferrer
Gets or Sets medium
JourneyOutcomeEventsNotificationSegment
JourneyOutcomeEventsNotificationSession
JourneyPage
JourneyPattern
The stream type for which this pattern can be matched on.
JourneySegment
The target entity that a segment applies to.
JourneySegmentAssignmentEventsNotificationExternalContact
JourneySegmentAssignmentEventsNotificationSegment
JourneySegmentAssignmentEventsNotificationSegmentAssignmentEventsNotification
Gets or Sets eventType
JourneySegmentAssignmentEventsNotificationSegmentAssignmentMessage
Gets or Sets assignmentState
JourneySegmentAssignmentEventsNotificationSession
JourneySegmentRequest
JourneySessionEventsNotificationApp
JourneySessionEventsNotificationBrowser
JourneySessionEventsNotificationConnectedQueue
JourneySessionEventsNotificationConversation
JourneySessionEventsNotificationConversationChannel
Gets or Sets messageType
Gets or Sets type
JourneySessionEventsNotificationConversationUserDisposition
JourneySessionEventsNotificationDevice
Gets or Sets category
JourneySessionEventsNotificationExternalContact
JourneySessionEventsNotificationGeoLocation
JourneySessionEventsNotificationMktCampaign
JourneySessionEventsNotificationNetworkConnectivity
JourneySessionEventsNotificationOutcome
JourneySessionEventsNotificationOutcomeAchievement
JourneySessionEventsNotificationPage
JourneySessionEventsNotificationReferrer
Gets or Sets medium
JourneySessionEventsNotificationSdkLibrary
JourneySessionEventsNotificationSegment
JourneySessionEventsNotificationSegmentAssignment
JourneySessionEventsNotificationSessionEvent
Gets or Sets lastAcdOutcome
Gets or Sets lastUserDisconnectType
Gets or Sets originatingDirection
JourneySessionEventsNotificationSessionLastEvent
JourneySessionEventsNotificationUser
JourneySurveyQuestion
The customer property that the answer maps to.
Type of survey question.
A journey view
A chart within the context of the elements of the the journey view
A time unit to group the metrics by.
Display attributes for the chart, such as type, labels and legends
The type of chart to display
A journey element attribute to group by within the chart
A metric to measure within the chart
How to aggregate the given element, defaults to CustomerCount
JourneyViewChartMetricResult
JourneyViewChartMetricResultValue
JourneyViewChartResult
An element within a journey view
Attributes on an element in a journey view
The type of the element (e.g.
Display attributes for an element in a journey view
A set of filters on an element within a journey view
Boolean operation to apply to the provided predicates and clauses.
A numeric filter on an element within a journey view
Optional operator, default is Matches.
A filter on an element within a journey view
Optional operator, default is Matches.
the range of attribute values to filter on.
JourneyViewElementFilterRangeData
JourneyViewJob
The status of the job
JourneyViewJobListing
A link between elements in a journey view
The type of events that will be counted.
JourneyViewLinkTimeConstraint
The unit for the link's time constraint
JourneyViewListing
A journey view result
An element within a journey view result
Represents a link between 2 elements in a journey view result
The metrics of an element or a link in journey
JourneyViewSchedule
Frequency of execution
JourneyViewScheduleListing
JourneyViewUser
JourneyWebActionEventsNotificationActionMap
JourneyWebActionEventsNotificationActionMapPageUrlCondition
Gets or Sets operator
JourneyWebActionEventsNotificationActionTarget
JourneyWebActionEventsNotificationBlockedWebActionOfferMessage
Gets or Sets blockingFrequencyCapBehaviour
Gets or Sets blockingReason
JourneyWebActionEventsNotificationBrowser
JourneyWebActionEventsNotificationDevice
Gets or Sets category
JourneyWebActionEventsNotificationEmergencyGroup
JourneyWebActionEventsNotificationEventAction
JourneyWebActionEventsNotificationExternalContact
JourneyWebActionEventsNotificationGeoLocation
JourneyWebActionEventsNotificationMktCampaign
JourneyWebActionEventsNotificationReferrer
Gets or Sets medium
JourneyWebActionEventsNotificationScheduleGroup
JourneyWebActionEventsNotificationSession
JourneyWebActionEventsNotificationWebActionEventsNotification
Gets or Sets eventType
JourneyWebActionEventsNotificationWebActionMessage
JourneyWebEventsNotificationActionMap
JourneyWebEventsNotificationActionTarget
JourneyWebEventsNotificationAssociatedValue
Gets or Sets dataType
JourneyWebEventsNotificationBrowser
JourneyWebEventsNotificationCustomEventAttribute
Gets or Sets dataType
JourneyWebEventsNotificationDevice
Gets or Sets category
JourneyWebEventsNotificationEventAction
Gets or Sets mediaType
Gets or Sets state
JourneyWebEventsNotificationExternalContact
JourneyWebEventsNotificationGeoLocation
JourneyWebEventsNotificationMktCampaign
JourneyWebEventsNotificationOutcome
JourneyWebEventsNotificationOutcomeAchievedMessage
JourneyWebEventsNotificationPage
JourneyWebEventsNotificationReferrer
Gets or Sets medium
JourneyWebEventsNotificationSegment
JourneyWebEventsNotificationSegmentAssignmentMessage
Gets or Sets assignmentState
JourneyWebEventsNotificationSession
JourneyWebEventsNotificationWebActionMessage
JourneyWebEventsNotificationWebEventsNotification
Gets or Sets eventType
JourneyWebEventsNotificationWebMessage
JsonCursorSearchResponse
JsonNodeSearchResponse
A JSON Schema document.
A JSON Schema document.
JsonSearchResponse
KeyPerformanceIndicator
The group the Key Performance Indicator belongs to.
The type of Key Performance Indicator.
The optimization type of the Key Performance Indicator.
The problem type of the Key Performance Indicator.
Source of values for Key Performance Indicator.
The status of the Key Performance Indicator.
KeyPerformanceIndicatorAssessment
The overall result of the assessment for a key performance indicator.
KeyRotationSchedule
Value to set schedule to
KeyValue
KlaxonHeartBeatAlertsTopicHeartBeatAlert
Gets or Sets alertTypes
Gets or Sets ruleType
KlaxonHeartBeatAlertsTopicNotificationUser
KlaxonHeartBeatRulesTopicHeartBeatRule
Gets or Sets alertTypes
Gets or Sets ruleType
KlaxonHeartBeatRulesTopicNotificationUser
KlaxonInteractionStatsAlertsTopicInteractionStatAlert
Gets or Sets alertTypes
Gets or Sets dimension
Gets or Sets mediaType
Gets or Sets metric
Gets or Sets numericRange
Gets or Sets statistic
KlaxonInteractionStatsAlertsTopicNotificationUser
KlaxonInteractionStatsRulesTopicInteractionStatRule
Gets or Sets alertTypes
Gets or Sets dimension
Gets or Sets mediaType
Gets or Sets metric
Gets or Sets numericRange
Gets or Sets statistic
KlaxonInteractionStatsRulesTopicNotificationUser
Knowledge
KnowledgeAggregateDataContainer
KnowledgeAggregateQueryClause
Boolean operation to apply to the provided predicates
KnowledgeAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
KnowledgeAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
KnowledgeAggregateQueryResponse
KnowledgeAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Query type to use.
KnowledgeAggregationView
Type of view you wish to create
Target metric name
KnowledgeAnswerConfig
KnowledgeAnswerDocumentResponse
KnowledgeAnswerDocumentsResponse
KnowledgeAnswerGenerationResponse
KnowledgeAsyncAggregateQueryResponse
KnowledgeAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Query type to use.
KnowledgeBase
Core language for knowledge base in which initial content must be created, language codes [en-US, en-UK, en-AU, de-DE] are supported currently.
KnowledgeBaseCreateRequest
Core language for knowledge base in which initial content must be created, language codes [en-US, en-UK, en-AU, de-DE] are supported currently.
KnowledgeBaseListing
KnowledgeBaseReference
Language of the knowledge base
KnowledgeBaseUpdateRequest
KnowledgeBaseWithDialectReference
The dialect for the knowledge base.
KnowledgeCategory
Actual language of the category
KnowledgeCategoryRequest
KnowledgeContextReference
KnowledgeContextValueReference
KnowledgeConversationContext
The media type of the conversation.
The message type of the conversation.
KnowledgeConversationContextResponse
The media type of the conversation.
KnowledgeDocument
Language of the document
Document type
KnowledgeDocumentAlternative
KnowledgeDocumentBulkRemoveRequest
KnowledgeDocumentBulkRequest
Document type according to assigned template
KnowledgeDocumentBulkUpdateEntity
KnowledgeDocumentBulkUpdateRequest
KnowledgeDocumentBulkVersionAddEntity
KnowledgeDocumentBulkVersionAddRequest
KnowledgeDocumentChunkRequest
The type of the query that initiates the chunks search.
KnowledgeDocumentChunkResponse
The type of the query that initiates the chunks search.
KnowledgeDocumentContentUpload
Type of Article Content.
Status of the upload operation
KnowledgeDocumentCopy
The type of the query that surfaced the document.
The method how knowledge was surfaced.
KnowledgeDocumentCreateRequest
KnowledgeDocumentDescriptor
KnowledgeDocumentFeedback
The type of the query that surfaced the document on which the feedback was given.
Feedback rating.
Feedback reason.
The state of the feedback.
The method how knowledge was surfaced.
KnowledgeDocumentFeedbackResponse
The type of the query that surfaced the document on which the feedback was given.
Feedback rating.
Feedback reason.
The state of the feedback.
The method how knowledge was surfaced.
KnowledgeDocumentFeedbackResponseListing
KnowledgeDocumentFeedbackUpdateRequest
Feedback rating.
Feedback reason
Feedback state
KnowledgeDocumentGuestSearch
The type of the query that initiates the search.
KnowledgeDocumentGuestSearchRequest
The type of the query that initiates the search.
KnowledgeDocumentGuestSearchResult
KnowledgeDocumentPresentation
The type of the query that surfaced the documents.
The method how knowledge was surfaced.
KnowledgeDocumentQuery
Indicates which document variations to include in returned documents.
The field in the documents that you want to sort the results by.
The sort order for results.
KnowledgeDocumentQueryResponse
KnowledgeDocumentQueryResult
State of the document.
KnowledgeDocumentQueryVariation
KnowledgeDocumentReference
KnowledgeDocumentReq
KnowledgeDocumentRequest
Document type according to assigned template
KnowledgeDocumentResponse
State of the document.
KnowledgeDocumentResponseListing
KnowledgeDocumentsAnswerFilter
Gets or Sets answerMode
The appType
The language of the documents.
The query type
KnowledgeDocumentSearch
The type of the query that initiates the search.
KnowledgeDocumentSearchRequest
Gets or Sets answerMode
The type of the query that initiates the search.
The field in the documents that you want to sort the search results by.
The sort order for search results.
KnowledgeDocumentSearchResult
KnowledgeDocumentSearchVariation
KnowledgeDocumentSuggestion
KnowledgeDocumentSuggestionRequest
KnowledgeDocumentSuggestionResult
KnowledgeDocumentSuggestionResultDocument
KnowledgeDocumentVersion
KnowledgeDocumentVersionListing
KnowledgeDocumentVersionReference
KnowledgeDocumentVersionVariation
KnowledgeDocumentVersionVariationListing
KnowledgeDocumentView
The type of the query that surfaced the document.
The method how knowledge was surfaced.
KnowledgeExportJobDocumentsFilter
KnowledgeExportJobFilter
Gets or Sets exclude
Specifies what version should be exported.
KnowledgeExportJobRequest
File type of the document
KnowledgeExportJobResponse
File type of the document
The status of the export job.
KnowledgeExtendedCategory
Actual language of the category
KnowledgeGroupStatistics
KnowledgeGuestAnswerDocumentResponse
KnowledgeGuestAnswerDocumentsResponse
KnowledgeGuestDocumentCopy
The type of the query that surfaced the document.
The method how knowledge was surfaced.
KnowledgeGuestDocumentFeedback
The type of the query that surfaced the document on which the feedback was given.
Feedback rating.
Feedback reason.
The state of the feedback.
The method how knowledge was surfaced.
KnowledgeGuestDocumentPresentation
The type of the query that surfaced the documents.
The method how knowledge was surfaced.
KnowledgeGuestDocumentResponse
State of the document.
KnowledgeGuestDocumentResponseListing
KnowledgeGuestDocumentSuggestion
KnowledgeGuestDocumentSuggestionRequest
KnowledgeGuestDocumentSuggestionResult
KnowledgeGuestDocumentVariation
KnowledgeGuestDocumentVariationAnswer
KnowledgeGuestDocumentVariationContext
KnowledgeGuestDocumentVersionReference
KnowledgeGuestDocumentView
The type of the query that surfaced the document.
The method how knowledge was surfaced.
KnowledgeGuestSearchClientApplication
Application type.
KnowledgeGuestSearchDocumentResponse
State of the document.
KnowledgeGuestSession
KnowledgeGuestSessionApp
App type.
KnowledgeGuestSessionContext
KnowledgeImport
file type of the document
Language code
Status of the operation
KnowledgeImportJobError
KnowledgeImportJobReport
KnowledgeImportJobRequest
File type of the document
KnowledgeImportJobResponse
File type of the document
Status of the import job
KnowledgeImportJobSettings
KnowledgeImportJobStatistics
KnowledgeIntegrationDefaultSettings
KnowledgeIntegrationFilter
Filter action.
Filter name, which is the name of a setting in a knowledge source.
Filter type.
KnowledgeIntegrationFilterValue
KnowledgeIntegrationOptionsResponse
KnowledgeIntegrationReference
KnowledgeOperationSource
The source type.
KnowledgeParseImportResult
KnowledgeParseJobRequest
KnowledgeParseJobRequestImport
KnowledgeParseJobRequestPatch
KnowledgeParseJobResponse
Status of the parse job
KnowledgeParseRecord
KnowledgeSearchClientApplication
Application type.
KnowledgeSearchDocumentResponse
State of the document.
KnowledgeSearchDocumentV1
Language of the document
Document type
KnowledgeSearchRequest
Document type to be used while searching
KnowledgeSearchResponse
KnowledgeSuggestionConfig
The name of vendor used for knowledge suggestions.
KnowledgeSyncJobReport
KnowledgeSyncJobRequest
KnowledgeSyncJobResponse
The status of the export job.
KnowledgeSyncJobStatistics
KnowledgeSyncRequest
KnowledgeTraining
State of the Trained Documents, which can be one of these Draft, Active, Discarded, Archived.
Training status.
KpiResult
Media type used for the KPI
Label
LabelCreateRequest
LabelEntity
LabelListing
LabelResponse
LabelsFilter
LabelUpdateRequest
LabelUtilizationRequest
LabelUtilizationResponse
Language
Gets or Sets state
LanguageEntityListing
LanguageOverride
LanguageReference
LanguageSupportInfoRecord
LanguageSupportResponse
LastAttemptByColumnConditionSettings
The operator to use when comparing values.
LastAttemptOverallConditionSettings
Gets or Sets mediaTypes
The operator to use when comparing values.
LastResultByColumnConditionSettings
LastResultOverallConditionSettings
The settings for the launcher button
The visibility settings for the button
Leaderboard
LeaderboardItem
LearningAssessment
Status of the assessment
LearningAssessmentScoringRequest
Learning module assignment with user information
The Learning Assignment state
LearningAssignmentAggregateParam
Gets or Sets groupBy
Gets or Sets metrics
LearningAssignmentAggregateQueryRequestClause
The logic used to combine the predicates
LearningAssignmentAggregateQueryRequestFilter
The logic used to combine the clauses
LearningAssignmentAggregateQueryRequestPredicate
Each predicates specifies a dimension.
LearningAssignmentAggregateQueryResponseData
LearningAssignmentAggregateQueryResponseGroupedData
LearningAssignmentAggregateQueryResponseMetric
The metric this applies to
LearningAssignmentAggregateQueryResponseStats
LearningAssignmentAggregateResponse
LearningAssignmentBulkAddResponse
LearningAssignmentBulkRemoveResponse
LearningAssignmentCreate
LearningAssignmentEntity
LearningAssignmentExternalUpdate
The Learning Assignment state
LearningAssignmentItem
LearningAssignmentReassign
LearningAssignmentReference
LearningAssignmentReschedule
LearningAssignmentRuleRunTopicLearningAssignmentRuleRunNotification
LearningAssignmentRuleRunTopicLearningAssignmentsCreated
LearningAssignmentRuleRunTopicLearningModuleReference
LearningAssignmentsDomainEntity
Learning assignment step
The completion status of the assignment step
The success status of this step
LearningAssignmentStepScoStructure
The completion status of this SCO
The success status of this SCO
LearningAssignmentStepSignedCookie
LearningAssignmentTopicLearningAssignmentNotification
Gets or Sets state
Gets or Sets type
LearningAssignmentTopicLearningModuleReference
LearningAssignmentTopicUserReference
LearningAssignmentUpdate
The Learning Assignment state
LearningAssignmentUser
List of users matching the learning module rule
Learning module users query request model
LearningCoverArtThumbnail
LearningCoverArtUploadUrlRequest
The content type of the file to upload.
Gets or Sets serverSideEncryption
Learning module response
The mode of archival for learning module
The source of the learning module
The type for the learning module
Auto assign request
Auto assign response
LearningModuleCoverArtRequest
Learning module cover art response
LearningModuleInformStep
The learning module inform step type
Learning module inform steps request
The learning module inform step type
Learning module job request
The type for the learning module job
Learning module job response
The status of learning module job
Learning module preview get response
Learning module preview get response assignment
The Learning Assignment state
Learning module preview get response assignment step
The completion status of the assignment step
The success status of this step
Learning module preview get SCO structure
The completion status of this SCO
The success status of this SCO
Learning module preview update request
The assignment State
Learning module preview update request current step
Learning module preview update response
Learning module preview update response assignment
The Learning Assignment state
Learning module preview update response current step
Learning module preview update SCO structure
The completion status of this SCO
The success status of this SCO
Learning module preview update assignment step
The completion status of the step
The success status of the step
Learning module publish request
Learning module publish response
Learning module reassign summary data
Learning module request
The type for the learning module.
LearningModuleRule
LearningModuleRuleParts
The learning module rule operation
The learning module rule selector
LearningModulesDomainEntityListing
Learning module summary data
LearningScheduleSlotsQueryRequest
LearningScheduleSlotsQueryResponse
Learning SCORM package
The status of the SCORM package
Learning SCORM upload request
Learning SCORM upload response
The status of the SCORM package
Learning assignment SCO (Shareable Content Object)
Whether completing this course counts towards the overall assignment.
Whether the learner has previously accessed this SCO.
Indicates how or why the learner left the SCO.
The status of the SCO.
Identifies the mode in which the SCO should be presented to the learner.
LearningSlot
Rating based on the staffing difference for scheduled slot
LearningSlotFullDayTimeOffMarker
LearningSlotScheduleActivity
The type of the external activity associated with this activity, if applicable
LearningSlotWfmScheduleActivity
LexBot
LexBotAlias
The target language of the Lex bot
The status of the Lex bot alias
LexBotAliasEntityListing
LexBotEntityListing
LexIntent
LexSlot
LexV2Bot
LexV2BotAlias
The status of the Lex V2 bot alias
LexV2BotAliasEntityListing
LexV2BotEntityListing
LexV2Intent
LexV2Slot
Library
This value is deprecated.
LibraryBatchRequest
LibraryEntityListing
LicenseAssignmentRequest
LicenseBatchAssignmentRequest
LicenseDefinition
LicenseOrgToggle
LicenseUpdateStatus
LicenseUser
Limit
Gets or Sets namespace
LimitChangeRequestDetails
Namespace the key belongs to (see https://developer.mypurecloud.com/api/rest/v2/organization/limits.html#available_limits)
The reason for rejecting the limit override request
Current status of the limit change request
LimitChangeRequestsEntityListing
LimitDocs
LimitDocumentation
LimitsEntityListing
Line
Indicates if the resource is active, inactive, or deleted.
LineBase
Indicates if the resource is active, inactive, or deleted.
LineBaseEntityListing
LineEntityListing
User information for a Line account
LineStatus
Channel-specific User ID for Line accounts
LinkConfiguration
ListAlternativeShiftTradesResponse
ListedDictionaryFeedback
The source of the given dictionary feedback
ListedProgram
ListedTopic
Gets or Sets matchingType
Gets or Sets participants
Gets or Sets strictness
Listing
ListPicker
ListPickerItem
ListPickerSection
ListWrapperAgentWorkPlanField
Gets or Sets values
ListWrapperAlternativeShiftBuSettingsActivityCategory
Gets or Sets values
ListWrapperAlternativeShiftBuSettingsGranularity
Gets or Sets values
ListWrapperBidGroupWorkPlanRequest
ListWrapperFixedAvailability
ListWrapperInterval
ListWrapperOverrideDate
ListWrapperSecondaryPresence
ListWrapperShiftStartVariance
ListWrapperString
Literal
A special value enum, such as Wildcard, Null, etc
LocalDateRange
LocaleFlowVersionInfo
LocaleHealth
Gets or Sets staticValidationResults
LocaleInfo
Status of health computation for this flow version.
LocalEncryptionConfiguration
LocalEncryptionKeyRequest
Contains localized labels used in messenger apps
Contains localized label key used in messenger homescreen and push notification.
Location
LocationAddress
LocationAddressVerificationDetails
Status of address verification process
LocationCreateDefinition
Current activity status of the location.
LocationDefinition
Current state of the location entity
LocationEmergencyNumber
The type of emergency number.
LocationEntityListing
LocationImage
LocationSearchCriteria
How to apply this search criteria against other criteria
Search Type
LocationSearchRequest
The sort order for results
LocationsSearchResponse
LocationUpdateDefinition
Current activity status of the location.
LockInfo
Gets or Sets action
LogCaptureDownloadExecutionResponse
Execution state of the download.
LogCaptureQueryRequest
Order of results.
LogCaptureQueryResponse
LogCaptureUserConfiguration
Indicates the method by which the logs were captured.
List of log capture user configurations including total count and entities
LogCaptureUserConfigurationResponse
LogEntry
LogicalInterfaceEntityListing
LongTermForecastPlanningGroupData
LongTermForecastResult
LongTermForecastResultResponse
LongTermRequirements
LongTermRequirementsErrorDetail
The error code
LongTermRequirementsResponse
Error code when status is Failed
Status of the long term forecast
LongTermRequirementsServiceGoal
LongTermRequirementsServiceGoalDetail
MaestroWebhooksInvocationTopicObject
MaestroWebhooksInvocationTopicPublicWebhooksEvent
MaestroWebhooksInvocationTopicWebhooksInvocation
MailFromResult
The verification status.
ManagementUnit
Start day of week for scheduling and forecasting purposes.
ManagementUnitListing
ManagementUnitReference
ManagementUnitSettingsRequest
ManagementUnitSettingsResponse
Defines a SCIM manager.
ManualEscalationRequest
ManualEscalationResponse
Escalation Status of the message.
ManualSearchConfig
MarkContactAddressUncontactableActionSettings
MarkContactUncontactableActionSettings
Gets or Sets mediaTypes
Markdown
MaskingRule
inbound/outbound
Masking rule type
MaskingRuleListing
MaskingRuleValidateRequest
MaskingRuleValidateResponse
Defines a simple matching condition
The type of operation to perform for matching check
Results of a matching expression
The type of operation to perform for matching check
MatchShiftTradeRequest
MatchShiftTradeResponse
Gets or Sets unevaluatedRules
Information about the results being matched by the expressions
MaxLength
MaxParticipants
MediaEndpointStatistics
Source type of media endpoint
MediaIceSelectedCandidate
Type of the selected candidate
MediaIceSelectedPair
MediaIceStatistics
MediaParticipantRequest
The state to update to set for this participant's communications.
MediaPolicies
MediaRegions
MediaResult
MediaRtpStatistics
MediaSettings
MediaStatistics
MediaStatisticsClientInfo
MediaStatisticsListing
MediaStatisticsPostRequest
Source type of media endpoint
MediaStatisticsTrunkInfo
Gets or Sets type
MediaSummary
MediaSummaryDetail
MediaTranscription
Gets or Sets transcriptionProvider
Media type definition
Media type access definitions
Media types
MediaUtilization
MeetingIdRecord
The associated user reference as a member of a performance profile
MemberEntity
MemberGroup
The group type
MemberListing
MergeContactsRequest
MergeOperation
MergeRequest
Message
The direction of the message.
System defined string indicating what caused the communication to disconnect.
Gets or Sets engagementSource
The initial connection state of this communication.
The connection state of this communication.
Indicates the type of message platform from which the message originated.
MessageConversation
MessageConversationEntityListing
MessageData
The direction of the message.
Type of text messenger.
The status of the message.
MessageDetails
Indicates the delivery status of the message.
For social media messages, the visibility of the message in the originating social platform
MessageEvaluation
The type of message sent
MessageFooter
Defines the content type of the footer in message
MessageHeader
Defines the content type of the Header in message
MessageInfo
MessageMedia
MessageMediaAttachment
The optional internet media type of the the media object.If null then the media type should be dictated by the url.
MessageMediaData
The status of the media, indicates if the media is in the process of uploading.
MessageMediaParticipant
The participant's direction.
The reason the participant was disconnected from the conversation.
The reason specifying why participant flagged the conversation.
The participant's state.
Indicates the type of message platform from which the message originated.
MessageMediaPolicy
MessageMediaPolicyConditions
Gets or Sets customerParticipation
MessageMediaSettings
MessageMediaUploadData
MessageSticker
MessageStickerAttachment
MessageSubtypeSettings
MessageTypingEventRequest
MessagingCampaign
The current status of the messaging campaign.
MessagingCampaignDiagnostics
MessagingCampaignDivisionView
MessagingCampaignDivisionViewEntityListing
MessagingCampaignEntityListing
MessagingCampaignSchedule
MessagingCampaignScheduleEntityListing
MessagingCommunicationAnsweredEvent
MessagingCommunicationDispositionAppliedEvent
MessagingCommunicationEndedEvent
Indicates how this communication was ended.
MessagingConferResponse
MessagingConferWithUserRequest
MessagingConfigListing
MessagingEndTransferEvent
Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.
MessagingExternalEstablishedEvent
MessagingFlowEstablishedEvent
MessagingHoldUpdatedEvent
MessagingInitialConfiguration
The type of message platform from which the message originated.
MessagingIntegration
The type of Messaging Integration
The status of the Integration
MessagingIntegrationEntityListing
MessagingProgressTransferEvent
MessagingRoutingEstablishedEvent
MessagingRoutingTransferEvent
Indicates the desired type of transfer.
Messaging setting for messaging platform integrations
MessagingSettingDefaultRequest
Messaging setting for messaging platform integrations
Messaging Setting for messaging platform integrations
Messaging setting for messaging platform integrations
Messaging Setting for messaging platform integrations
The messaging template identifies a structured message templates supported by a messaging channel.
MessagingUserEstablishedEvent
MessagingUserTransferEvent
Indicates the desired type of transfer.
The apps embedded in the messenger
MessengerHomeScreen
Settings concerning messenger
The session persistence type for messenger
MessengerStyles
Metabase
Indicates if the resource is active, inactive, or deleted.
Gets or Sets type
MetaData
MetadataAttribute
Additional documentation about an artifact
MetadataItem
A representation of data fields to be gathered for installing the accelerator
Data property required as input for installing an accelerator
A Genesys Cloud resource created or modified as a result of running an accelerator
whether the modified resource is visible or hidden
List of resources created or modified as a result of running an accelerator
A description of the contents of a data gathering interface for an accelerator
MeteredAssignmentByAgent
MeteredEvaluationAssignment
Metric
The time unit in which the metric should be displayed -- this parameter is ignored when displaying non-time values
MetricDefinition
The type of associated metric unit
Metrics
The time unit in which the metric should be displayed -- this parameter is ignored when displaying non-time values
Corresponding unit type for this metric
MetricValueTrendAverage
MinedIntentsListing
Miner
Language Localization code.
Media type for filtering conversations.
Type of the miner, intent or topic.
Type of the participant, either agent, customer or both.
Status of the miner.
MinerErrorInfo
MinerExecuteRequest
Media type for filtering conversations.
Type of the participant, either agent, customer or both.
MinerIntent
MinerListing
MinerTopic
MinerTopicPhrase
MinerTopicsListing
MinLength
Settings for a user's mobile notifications
When the user should receive notifications
Settings for mobile devices
ModelData
ModelMetaData
ModelMetaDataResult
ModelVoid
ModifiableRuleProperties
MonthlyPlanningPeriodSettings
MoveAgentResponse
The result of the move
MoveAgentsRequest
MoveAgentsResponse
MoveManagementUnitRequest
MoveManagementUnitResponse
The status of the move.
MuAgentQueueTimeRequest
MuAgentsWorkPlansResult
MuRescheduleResultWrapper
MutableUserPresence
MuteSnoozeFields
NamedEntity
NamedEntityAnnotation
NamedEntityDefinition
NamedEntityTypeBinding
NamedEntityTypeDefinition
NamedEntityTypeItem
NamedEntityTypeMechanism
Subtype of detection mechanism
The type of the mechanism.
NamedEntityTypeMechanismExample
NamespaceDocs
NetworkConnectivity
NextOccurrenceDetails
NluConfig
NluConfusionMatrixColumn
NluConfusionMatrixRow
NluDetectionContext
NluDetectionInput
NluDetectionOutput
NluDetectionRequest
NluDetectionResponse
NluDomain
NluDomainListing
NluDomainVersion
The evaluation status of the NLU domain version.
The training status of the NLU domain version.
NluDomainVersionListing
NluDomainVersionQualityReport
NluDomainVersionReference
NluDomainVersionTrainingResponse
NluFeedbackListing
NluFeedbackRequest
NluFeedbackResponse
NluInfo
NluOrganization
NluQualityReportSummary
NluQualityReportSummaryMetric
NluUtterance
The source of the utterance.
NluUtteranceSegment
Note
This is only need to be set when using Bulk API.
NoteListing
NotificationsResponse
Notification settings that handles messenger notifications
The notification content type settings for messenger
NTPSettings
Model for a Nuance bot application
Model for a Nuance bot
Model for a Nuance bot credentials
Model for a paged listing of Nuance bots
Model for setting the launch configuration for Nuance bots available to Genesys Cloud
Model for a Nuance bot transfer node
The transfer node type
Model for a Nuance bot variable
Model for a Nuance channel
Model for a Nuance bot environment
Model for a Nuance bot geography
NuanceMixDlgSettings
Model for a Nuance bot organization
Number
NumberPlan
Indicates if the resource is active, inactive, or deleted.
NumericRange
OAuthAppleAuthorizationResponse
OAuthAppleAuthorizationResponseError
OAuthAuthorization
Gets or Sets state
OAuthAuthorizationListing
OAuthClient
The OAuth Grant/Client type supported by this client.
The state of the OAuth client.
OAuthClientEntityListing
OAuthClientListing
The state of the OAuth client.
OAuthClientRequest
The OAuth Grant/Client type supported by this client.
The state of the OAuth client.
OAuthLastTokenIssued
OAuthScope
OAuthScopeListing
Objective
The initial direction to filter on
Gets or Sets mediaTypes
A filter type for topic Ids.
ObjectiveTemplate
ObjectiveZone
direction type
zone type
ObservationMetricData
ObservationValue
The direction of the communication
Gets or Sets requestedRoutings
Complete routing method
OccurrenceDetails
Okta
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
OneLogin
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
OneOnOne
OpenActionFields
OpenActionProperties
Attachment object.
The type of attachment this instance represents.
OpenDataIngestionRuleRequest
OpenDataIngestionRuleResponse
The status of the data ingestion rule.
OpenDataIngestionRuleVersionResponse
The status of the data ingestion rule.
OpenDataIngestionRuleVersionResponseEntityListing
Message event element.
Type of this event element
Open Messaging rich media message structure
Message type.
Message content element.
Open Channel-specific information that describes the message and the message channel/provider, with additional message information
Open Channel-specific information that describes the message and the message channel/provider.
Open Channel-specific information that describes the message and the message channel/provider.
Open Event Messaging rich media message structure
Open Messaging rich media message structure
Open Messaging rich media message structure
Message receipt status.
OpenInboundStructuredResponseMessage
Message content element.
Type of this content element
OpenIntegration
Status of asynchronous create operation
OpenIntegrationEntityListing
OpenIntegrationRequest
OpenIntegrationUpdateRequest
Message content element.
Type of this content element.
Message event element.
Type of this event element
Open Messaging rich media message structure
Message type.
Channel-specific information that describes the message and the message channel/provider.
The provider type.
Specifies if this message is part of a private or public conversation.
Information about the recipient the message is received from.
The recipient ID type.
OpenMessagingIdentityResolutionConfig
Information about the recipient the message is sent to.
The recipient ID type.
Open Messaging rich media message structure
The direction of the message.
Message receipt status, only used with type Receipt.
Message type.
Open Messaging rich media message structure
The direction of the message.
Message receipt status.
Message type.
OpenRichMediaSetting
Channel-specific information that describes the message and the message channel/provider.
The provider type.
Specifies if this message is part of a private or public conversation.
Message content element.
Type of this content element.
Open Social Messaging rich media message structure
Message type.
Information about a public message.
Channel-specific information that describes the message and the message channel/provider.
The provider type.
Specifies if this message is part of a private or public conversation.
Social Message event element.
Open Social Messaging rich media event structure
OpenSocialMediaReactionsRequest
Information about the recipient the message is sent to or received from.
The recipient ID type.
OpenSocialMediaRecipientAdditionalIdentifier
Type of the Identifier
OpenSocialNormalizedMessageEntityListing
OpenSocialReactionsNormalizedEventEntityListing
Open Messaging rich media response normalized message structure
The direction of the message.
Message type.
Operand
The Operand type of the category
OperandPosition
Dictates ending position directionality
Dictates starting position directionality
Operation
Action name
Action status
OperationalEvent
OperationalEventNotificationTopicEventEntity
OperationalEventNotificationTopicOperationalEventNotification
OperationCreatorUserResponse
Type of the operation creator entity: User or OAuthClient
OperationListing
OperationResponse
Type of the operation.
OperatorPosition
OptInSettings
Organization
Organizations Originating Platform.
The current state.
OrganizationFeatures
OrganizationPresence
OrganizationPresenceDefinition
Gets or Sets systemPresence
The type of definition
OrganizationPresenceDefinitionEntityListing
OrganizationPresenceEntityListing
OrganizationProductEntityListing
OrganizationPublicApiUsage
The http method of the request(s)
OrganizationPublicApiUsageQueryRequest
Specify the granularity to aggregate the data to.
Gets or Sets groupBy
Gets or Sets httpMethods
Gets or Sets metrics
OrganizationPublicApiUsageResultsResponse
The status of the query.
OrganizationRoleEntityListing
OrganizationUsageQueryResponse
OrgAuthSettings
OrgOAuthClient
The OAuth Grant/Client type supported by this client.
The state of the OAuth client.
OrgUser
The current state for this user.
OrgWhitelistSettings
OrphanRecording
Gets or Sets fileState
Gets or Sets mediaSubtype
Gets or Sets mediaType
The status of the orphaned recording's conversation.
Gets or Sets providerType
Gets or Sets region
OrphanRecordingListing
OrphanUpdateRequest
OtherProfileAssignment
OutboundDetailEventTopicOutboundInitEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
OutboundDomain
Sender Type
OutboundDomainCreateRequest
Sender Type
OutboundDomainEntityListing
OutboundMessagingCampaignPostContactEmailEventTopicEmailAttributes
OutboundMessagingCampaignPostContactEmailEventTopicOutboundMessagingCampaignPostContactEmailEvent
Gets or Sets outboundCampaignType
Gets or Sets wrapupCode
OutboundMessagingCampaignPostContactSmsEventTopicOutboundMessagingCampaignPostContactSMSEvent
Gets or Sets outboundCampaignType
Gets or Sets wrapupCode
OutboundMessagingCampaignPostContactSmsEventTopicSMSAttributes
OutboundMessagingCampaignPostContactWhatsappEventTopicOutboundMessagingCampaignPostContactWhatsAppEvent
Gets or Sets outboundCampaignType
Gets or Sets wrapupCode
OutboundMessagingCampaignPostContactWhatsappEventTopicWhatsAppAttributes
OutboundMessagingCampaignPreContactEmailEventTopicEmailAttributes
OutboundMessagingCampaignPreContactEmailEventTopicOutboundMessagingCampaignPreContactEmailEvent
Gets or Sets outboundCampaignType
Gets or Sets wrapupCode
OutboundMessagingCampaignPreContactSmsEventTopicOutboundMessagingCampaignPreContactSMSEvent
Gets or Sets outboundCampaignType
Gets or Sets wrapupCode
OutboundMessagingCampaignPreContactSmsEventTopicSMSAttributes
OutboundMessagingCampaignPreContactWhatsappEventTopicOutboundMessagingCampaignPreContactWhatsAppEvent
Gets or Sets outboundCampaignType
Gets or Sets wrapupCode
OutboundMessagingCampaignPreContactWhatsappEventTopicWhatsAppAttributes
OutboundMessagingEmailCampaignConfigChangeContactSort
Gets or Sets direction
An outbound-messaging messaging campaign email Config
OutboundMessagingEmailCampaignConfigChangeErrorDetail
An outbound-messaging messaging campaign email address
A reference for an WhatsApp integration
OutboundMessagingEmailCampaignConfigChangeMessagingCampaign
Gets or Sets campaignStatus
OutboundMessagingEmailCampaignConfigChangeObject
An outbound-messaging messaging campaign email address
A reference for a Response
An outbound-messaging messaging campaign SMS Config
A reference for an SmsPhoneNumber
A UriReference for a resource
An outbound-messaging messaging campaign WhatsApp Config
OutboundMessagingEmailCampaignProgressEventCampaignProgress
OutboundMessagingEmailCampaignProgressEventObject
A UriReference for a resource
OutboundMessagingMessagingCampaignConfigChangeContactSort
Gets or Sets direction
An outbound-messaging messaging campaign email Config
OutboundMessagingMessagingCampaignConfigChangeErrorDetail
An outbound-messaging messaging campaign email address
A reference for an WhatsApp integration
OutboundMessagingMessagingCampaignConfigChangeMessagingCampaign
Gets or Sets campaignStatus
OutboundMessagingMessagingCampaignConfigChangeObject
An outbound-messaging messaging campaign email address
A reference for a Response
An outbound-messaging messaging campaign SMS Config
A reference for an SmsPhoneNumber
A UriReference for a resource
An outbound-messaging messaging campaign WhatsApp Config
OutboundMessagingMessagingCampaignProgressEventCampaignProgress
OutboundMessagingMessagingCampaignProgressEventObject
A UriReference for a resource
OutboundMessagingWhatsappCampaignConfigChangeContactSort
Gets or Sets direction
An outbound-messaging messaging campaign email Config
OutboundMessagingWhatsappCampaignConfigChangeErrorDetail
An outbound-messaging messaging campaign email address
A reference for an WhatsApp integration
OutboundMessagingWhatsappCampaignConfigChangeMessagingCampaign
Gets or Sets campaignStatus
OutboundMessagingWhatsappCampaignConfigChangeObject
An outbound-messaging messaging campaign email address
A reference for a Response
An outbound-messaging messaging campaign SMS Config
A reference for an SmsPhoneNumber
A UriReference for a resource
An outbound-messaging messaging campaign WhatsApp Config
OutboundMessagingWhatsappCampaignProgressEventCampaignProgress
OutboundMessagingWhatsappCampaignProgressEventObject
A UriReference for a resource
OutboundOnlySetting
Status for the Outbound Direction
OutboundPreviewCampaignPostContactOutboundPreviewCampaignPostContactEvent
Gets or Sets dialingMode
OutboundPreviewCampaignPostContactVoiceAttributes
Gets or Sets contactPhoneType
OutboundPreviewCampaignPreContactOutboundPreviewCampaignPreContactEvent
Gets or Sets dialingMode
OutboundPreviewCampaignPreContactVoiceAttributes
Gets or Sets contactPhoneType
OutboundRoute
Gets or Sets distribution
Indicates if the resource is active, inactive, or deleted.
OutboundRouteBase
Gets or Sets distribution
Indicates if the resource is active, inactive, or deleted.
OutboundRouteBaseEntityListing
OutboundRouteEntityListing
OutboundSettings
The denominator to be used in determining the compliance abandon rate
OutboundVoiceCampaignPostContactOutboundVoiceCampaignPostContactEvent
Gets or Sets dialingMode
OutboundVoiceCampaignPostContactVoiceAttributes
Gets or Sets contactPhoneType
OutboundVoiceCampaignPreContactOutboundVoiceCampaignPreContactEvent
Gets or Sets dialingMode
OutboundVoiceCampaignPreContactVoiceAttributes
Gets or Sets contactPhoneType
Outcome
OutcomeAchievedEvent
OutcomeAchievedEventOutcome
OutcomeAchievement
OutcomeAttributionAsyncResponse
OutcomeAttributionJobStateResponse
State of job.
OutcomeAttributionListing
OutcomeAttributionRequest
OutcomeAttributionResponseListing
OutcomeAttributionResultsResponse
State of the Outcome Attribution entity.
OutcomeConfig
OutcomeListing
OutcomePercentileCondition
OutcomePredictor
OutcomePredictorListing
OutcomePredictorRequest
OutcomeProbabilityCondition
OutcomeQuantileCondition
OutcomeRef
OutcomeRefRequest
OutcomeRequest
OutcomeScore
OutcomeScoresResult
Outgoing Message request
The state of the bot reported
Outgoing Message response
OutlierInfo
OutOfOffice
OutOfOfficeEventOutOfOffice
OutOfOfficeEventUser
OutputValue
OverallBestPoints
OverallBestPointsItem
Best points aggregation interval granularity
OverrideDate
The type of override date
OverrideEscalationTarget
Page
PagedNamespaceListing
PagedSkillCombinationListing
PagelessDomainEntityListingEvaluationVersion
PagingSpec
ParkingStateRequest
State to set the participant.
Represents the parsed certificate information.
Participant
The reason specifying why participant flagged the conversation.
The current screen recording state for this participant.
This field controls how the UI prompts the agent for a wrapup.
ParticipantAttributes
ParticipantBasic
The reason specifying why participant flagged the conversation.
The current screen recording state for this participant.
This field controls how the UI prompts the agent for a wrapup.
ParticipantInfo
ParticipantMetrics
PasswordRequirements
PatchAction
Media type of action.
PatchActionMap
PatchActionMapScheduleGroups
PatchActionProperties
PatchActionSurvey
PatchActionTarget
PatchActionTemplate
Media type of action described by the action template.
Whether the action template is currently active, inactive or deleted.
PatchAssociatedValueField
The data type of the value field.
PatchBuReschedulingOptionsManagementUnitRequest
PatchBuReschedulingOptionsRequest
PatchBuScheduleRunRequest
PatchCallbackRequest
PatchCallbackResponse
PatchCallToAction
Where the URL should be opened when the user clicks on the call to action button.
PatchCloseButtonStyleProperties
PatchContentOffer
The display mode of Genesys Widgets when displaying content offer.
The layout mode of the text shown to the user when displaying content offer.
PatchContentOfferStyleProperties
PatchContentOfferStylingConfiguration
PatchContentPositionProperties
PatchContext
PatchContextPattern
PatchCriteria
The comparison operator.
PatchCtaButtonStyleProperties
Text alignment.
PatchEntityTypeCriteria
The entity to match the pattern against.
The comparison operator.
PatchExternalSegment
PatchIntegrationAction
PatchIntegrationActionFields
PatchJourney
PatchJourneyPattern
The stream type for which this pattern can be matched on.
PatchOutcome
PatchPredictorRequest
PatchSegment
PatchShiftTradeRequest
PatchSurveyQuestion
The customer property that the answer maps to.
Type of survey question.
PatchTextStyleProperties
Text alignment.
PatchUser
PatchWebMessagingOfferFields
Pattern
Gets or Sets daysOfWeek
Pattern type (Daily/Weekly)
PauseCriteria
Gets or Sets condition
PaymentLineItem
PaymentRequest
The payment platform being used (e.g.
PaymentResponse
The status of the payment transaction.
PerformancePredictionCompleteEventTopicErrorBody
PerformancePredictionCompleteEventTopicPerformancePredictionCalculationNotification
Gets or Sets state
PerformancePredictionOutputs
PerformancePredictionRecalculationCompleteEventTopicErrorBody
PerformancePredictionRecalculationCompleteEventTopicPerformancePredictionUserRecalculationNotification
Gets or Sets state
PerformancePredictionRecalculationResponse
The state of the performance prediction
PerformancePredictionRecalculationUploadResponse
PerformancePredictionResponse
The state of the performance prediction
PerformancePredictionUploadSchema
PerformanceProfile
PermissionCollectionEntityListing
PermissionDetails
The type of permission requirement
Permissions
PersistentConnectionChangeTopicErrorInfo
PersistentConnectionChangeTopicErrorInfoDetails
PersistentConnectionChangeTopicErrorLocation
PersistentConnectionChangeTopicPersistentConnectionChangeEvent
Gets or Sets persistentState
Phone
Indicates if the resource is active, inactive, or deleted.
PhoneBase
Indicates if the resource is active, inactive, or deleted.
PhoneBaseEntityListing
PhoneBaseSettings
PhoneCapabilities
Gets or Sets mediaCodecs
PhoneChangeTopicEdgeReference
PhoneChangeTopicLineStatus
PhoneChangeTopicPhone
PhoneChangeTopicPhoneStatus
Gets or Sets operationalStatus
PhoneChangeTopicProvisionInfo
PhoneChangeTopicUserAgentInfo
PhoneColumn
PhoneEntityListing
PhoneEstablishedEvent
PhoneMetaBaseEntityListing
PhoneNumber
PhoneNumberColumn
PhoneNumberStatus
PhonesReboot
PhoneStatus
The status of the primary or secondary Edges assigned to the phone lines.
The Operational Status of this phone
The phone status's edge assignment type.
PhoneTransferEvent
Indicates the desired type of transfer.
Phrase
The phrase sentiment, default value is Unspecified.
The phrase strictness, default value is null
PhraseAssociations
PhraseTranslation
PhysicalInterfaceEntityListing
PINConfiguration
PingIdentity
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
PinnedMessageRequest
PlanningGroup
PlanningGroupList
PlanningGroupModel
PlanningGroupOutputs
PlanningGroupReference
PlanningGroupRequirementOutput
PlanningGroupToStaffingGroupsListing
PlanningGroupToStaffingGroupsResponse
PlanningPeriodSettings
PlanningPeriodShiftConstraints
Policy
PolicyActions
PolicyAttribute
Gets or Sets type
PolicyAttributeSet
PolicyCondition
PolicyConditionResult
PolicyConditions
This condition is to filter out conversation with and without customer participation.
Gets or Sets directions
Gets or Sets mediaTypes
PolicyCreate
PolicyEntityListing
PolicyErrorMessage
PolicyErrors
PolicyTestPayload
PolicyTestResult
PolicyUpdate
PolicyUser
The current state for this user.
Settings concerning position
The alignment for position
PossibleWorkShiftsForWeek
Definition of an Action to be created or updated.
The schemas defining all of the expected requests/inputs.
The schemas defining all of the expected responses/outputs.
PostTextMessage
Message type
PostTextRequest
Gets or Sets botChannels
If the channels list contains a 'Messaging' item and the messaging platform is known, include it here to get accurate analytics
PostTextResponse
The state of the bot after completion of the request
PredictionResults
Indicates the estimated wait time Formula
Indicates the media type scope of this estimated wait time
PredictiveRouting
Predictor
The predictor state.
PredictorListing
PredictorModel
The media type of the model.
PredictorModelBrief
The media type of the model.
The state of the model
PredictorModelFeature
The type of feature.
PredictorModelFeatureListing
PredictorModelRetrainingError
Error code describing model training failure.
PredictorModels
PredictorSchedule
The predictor schedule type.
PredictorWorkloadBalancing
PreprocessingRule
PresenceDefinition
PresenceDetailQueryClause
Boolean operation to apply to the provided predicates
PresenceDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
PresenceDetailQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
PresenceEventOrganizationPresence
PresenceEventUserPresence
PresenceSettings
PresentedKnowledgeDocument
The method how knowledge was surfaced.
PrizeImages
ProcessScheduleUpdateUploadRequest
ProfileWithDateRange
Program
ProgramInsightsSettings
ProgramInsightsSettingsEntityListing
ProgramJob
Gets or Sets state
ProgramJobRequest
ProgramMappings
ProgramMappingsRequest
ProgramRequest
ProgramsEntityListing
ProgramsMappingsEntityListing
ProgramTopicLinksTestPhraseDetectedPhrase
ProgramTopicLinksTestPhraseMatchedTranscript
Gets or Sets mediaType
ProgramTopicLinksTestTopicPhraseResults
ProgramTopicLinksTopicsDefinitionsJob
Gets or Sets state
ProgramTranscriptionEngine
Gets or Sets engine
ProgramTranscriptionEngines
ProgressConsultTransferEvent
ProgressTransferEvent
Prompt
PromptAsset
Audio upload status
PromptAssetCreate
Audio upload status
PromptAssetEntityListing
PromptAssetUpload
PromptEntityListing
PropertyChange
PropertyDefinition
PropertyIndexRequest
ProvisionInfo
Draft to be published
PublishedSurveyFormReference
PublishForm
PublishProgramTestPhraseDetectedPhrase
PublishProgramTestPhraseMatchedTranscript
Gets or Sets mediaType
PublishProgramTestTopicPhraseResults
PublishProgramTopicsDefinitionsJob
Gets or Sets state
PublishScriptRequestData
PublishTopicTestPhraseDetectedPhrase
PublishTopicTestPhraseMatchedTranscript
Gets or Sets mediaType
PublishTopicTestTopicPhraseResults
PublishTopicTopicsDefinitionsJob
Gets or Sets state
PunctualityEvent
PureCloud
PureEngage
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
PushDeviceInsertRequest
The type of the device (Android / IoS)
The notification provider for the device (FCM / APNS)
PushDeviceUpdateRequest
PushIntegration
The integration provider associated with the deployment
PutDecisionTableRowRequest
QMAuditQueryRequest
QualityAuditLogMessage
Action that took place.
Type of the entity that was impacted.
The level of this audit message.
Name of the service that logged this audit message.
The status of the action of this audit message.
QualityAuditQueryExecutionResultsResponse
QualityAuditQueryExecutionStatusResponse
Status of the audit query execution request.
QualityAuditQueryFilter
Name of the property to filter.
QualityEvaluationScoreItem
Gets or Sets mediaTypes
QuarterHourly
QueryAdherenceExplanationsResponse
Query integrations for agents request
QueryCapacityPlanStaffingGroupMetricChangeHistory
A criteria type that can be used in tandem with other criteria type to create queries of executionData
Gets or Sets criteriaGroups
The is the name of the criteria that can be queried.
The type of data for the criteria (string, int, etc).
QueryDivision
QueryFacetInfo
QueryPlanningGroupToStaffingGroupsRequest
QueryRequest
QueryRequestClause
The logic used to combine the predicates
QueryRequestFilter
The logic used to combine the clauses
QueryRequestPredicate
The dimension to be filtered
QueryResponseData
QueryResponseGroupedData
QueryResponseMetric
The metric this applies to
QueryResponseStats
QueryResult
QueryResults
QueryTimeOffIntegrationStatusRequest
QueryTimeOffLimitValuesRequest
QueryTimeOffLimitValuesResponse
QueryUserStaffingGroupListRequest
QueryWaitlistPositionsRequest
QuestionGroupSettings
QuestionSettings
Queue
The Last Agent Routing Mode for the queue.
The Scoring Method for the queue.
The skill evaluation method to use when routing conversations.
QueueConversationCallbackEventTopicCallbackConversation
QueueConversationCallbackEventTopicCallbackMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
QueueConversationCallbackEventTopicConversationDivisionMembership
QueueConversationCallbackEventTopicConversationRoutingData
QueueConversationCallbackEventTopicDetail
QueueConversationCallbackEventTopicDialerPreview
QueueConversationCallbackEventTopicDivisionEntityRef
A reference to another domain entity.
QueueConversationCallbackEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationCallbackEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationCallbackEventTopicLimit
Gets or Sets namespace
QueueConversationCallbackEventTopicPhoneNumberColumn
QueueConversationCallbackEventTopicQueueMediaSettings
QueueConversationCallbackEventTopicScoredAgent
QueueConversationCallbackEventTopicUriReference
QueueConversationCallbackEventTopicVoicemail
current state of the voicemail upload
QueueConversationCallbackEventTopicWrapup
QueueConversationCallEventTopicCallConversation
Gets or Sets recordingState
QueueConversationCallEventTopicCallMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets recordingState
Gets or Sets state
QueueConversationCallEventTopicConversationDivisionMembership
QueueConversationCallEventTopicConversationRoutingData
QueueConversationCallEventTopicDetail
QueueConversationCallEventTopicDisposition
Answering Machine Detection timeout configuration.
Silent Call timeout configuration.
QueueConversationCallEventTopicDivisionEntityRef
A reference to another domain entity.
QueueConversationCallEventTopicErrorBody
QueueConversationCallEventTopicFaxStatus
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationCallEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationCallEventTopicLimit
Gets or Sets namespace
QueueConversationCallEventTopicQueueMediaSettings
QueueConversationCallEventTopicRecordersState
QueueConversationCallEventTopicScoredAgent
QueueConversationCallEventTopicUriReference
QueueConversationCallEventTopicWrapup
QueueConversationChatEventTopicChatConversation
QueueConversationChatEventTopicChatMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
QueueConversationChatEventTopicConversationDivisionMembership
QueueConversationChatEventTopicConversationRoutingData
QueueConversationChatEventTopicDetail
QueueConversationChatEventTopicDivisionEntityRef
A reference to another domain entity.
QueueConversationChatEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationChatEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationChatEventTopicLimit
Gets or Sets namespace
QueueConversationChatEventTopicQueueMediaSettings
QueueConversationChatEventTopicScoredAgent
QueueConversationChatEventTopicUriReference
QueueConversationChatEventTopicWrapup
QueueConversationCobrowseEventTopicCobrowseConversation
QueueConversationCobrowseEventTopicCobrowseMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
QueueConversationCobrowseEventTopicConversationDivisionMembership
QueueConversationCobrowseEventTopicConversationRoutingData
QueueConversationCobrowseEventTopicDetail
QueueConversationCobrowseEventTopicDivisionEntityRef
A reference to another domain entity.
QueueConversationCobrowseEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationCobrowseEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationCobrowseEventTopicLimit
Gets or Sets namespace
QueueConversationCobrowseEventTopicQueueMediaSettings
QueueConversationCobrowseEventTopicScoredAgent
QueueConversationCobrowseEventTopicUriReference
QueueConversationCobrowseEventTopicWrapup
QueueConversationEmailEventTopicAttachment
QueueConversationEmailEventTopicConversationDivisionMembership
QueueConversationEmailEventTopicConversationRoutingData
QueueConversationEmailEventTopicDetail
QueueConversationEmailEventTopicDivisionEntityRef
A reference to another domain entity.
QueueConversationEmailEventTopicEmailConversation
QueueConversationEmailEventTopicEmailMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
QueueConversationEmailEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationEmailEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationEmailEventTopicLimit
Gets or Sets namespace
QueueConversationEmailEventTopicQueueMediaSettings
QueueConversationEmailEventTopicScoredAgent
QueueConversationEmailEventTopicUriReference
QueueConversationEmailEventTopicWrapup
Address and name data for a call endpoint.
A communication's after-call work data.
The communication's after-call work state.
QueueConversationEventTopicAttachment
QueueConversationEventTopicCall
Whether a call is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
State of recording on this call.
Gets or Sets state
QueueConversationEventTopicCallback
The direction of the call
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationEventTopicChat
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationEventTopicCobrowse
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationEventTopicConversation
QueueConversationEventTopicConversationDivisionMembership
Information on how a communication should be routed to an agent.
The preview data to be used when this callback is a Preview.
QueueConversationEventTopicDisconnectReason
Disconnect reason protocol type.
Call resolution data for Dialer bulk make calls commands.
Answering Machine Detection timeout configuration.
Silent Call timeout configuration.
QueueConversationEventTopicDivisionEntityRef
A reference to another domain entity.
QueueConversationEventTopicEmail
Whether an email is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Detailed information about an error response.
Extra information on fax transmission.
QueueConversationEventTopicInternalMessage
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationEventTopicInternalMessageDetails
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationEventTopicMessage
Whether a message is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Indicates the type of message platform from which the message originated.
QueueConversationEventTopicMessageDetails
Indicates the delivery status of the message.
For social media messages, the visibility of the message in the originating social platform
QueueConversationEventTopicMessageMedia
Metadata information about a message.
QueueConversationEventTopicMessageMetadataContent
QueueConversationEventTopicMessageMetadataEvent
QueueConversationEventTopicMessageSticker
QueueConversationEventTopicParticipant
The current screen recording state for this participant.
QueueConversationEventTopicPhoneNumberColumn
Represents the queue setting for this media.
Contains the states of different recorders.
QueueConversationEventTopicScoredAgent
QueueConversationEventTopicScreenShare
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationEventTopicSocialExpression
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Fields identifying the destination of a given conversation command.
Fields identifying the initiator of a given conversation command.
Fields identifying the entity that updated the command.
QueueConversationEventTopicTransferResponse
Gets or Sets state
The type of transfer to perform.
A UriReference for a resource
QueueConversationEventTopicVideo
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
The voicemail data to be used when this callback is an ACD voicemail.
current state of the voicemail upload
Information about the workflow.
Call wrap up or disposition data.
QueueConversationMessageEventTopicConversationDivisionMembership
QueueConversationMessageEventTopicConversationRoutingData
QueueConversationMessageEventTopicDetail
QueueConversationMessageEventTopicDivisionEntityRef
A reference to another domain entity.
QueueConversationMessageEventTopicErrorBody
QueueConversationMessageEventTopicErrorDetails
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationMessageEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationMessageEventTopicLimit
Gets or Sets namespace
QueueConversationMessageEventTopicMessageConversation
QueueConversationMessageEventTopicMessageDetails
Gets or Sets messageStatus
Gets or Sets socialVisibility
QueueConversationMessageEventTopicMessageMedia
QueueConversationMessageEventTopicMessageMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
Gets or Sets type
QueueConversationMessageEventTopicMessageMetadata
QueueConversationMessageEventTopicMessageMetadataContent
QueueConversationMessageEventTopicMessageMetadataEvent
QueueConversationMessageEventTopicMessageSticker
QueueConversationMessageEventTopicQueueMediaSettings
QueueConversationMessageEventTopicScoredAgent
QueueConversationMessageEventTopicUriReference
QueueConversationMessageEventTopicWrapup
QueueConversationScreenShareEventTopicConversationDivisionMembership
QueueConversationScreenShareEventTopicConversationRoutingData
QueueConversationScreenShareEventTopicDetail
QueueConversationScreenShareEventTopicDivisionEntityRef
A reference to another domain entity.
QueueConversationScreenShareEventTopicErrorBody
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
QueueConversationScreenShareEventTopicJourneyContext
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationScreenShareEventTopicLimit
Gets or Sets namespace
QueueConversationScreenShareEventTopicQueueMediaSettings
QueueConversationScreenShareEventTopicScoredAgent
QueueConversationScreenShareEventTopicScreenShareConversation
QueueConversationScreenShareEventTopicScreenShareMediaParticipant
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets flaggedReason
Gets or Sets initialState
Gets or Sets state
QueueConversationScreenShareEventTopicUriReference
QueueConversationScreenShareEventTopicWrapup
Address and name data for a call endpoint.
A communication's after-call work data.
The communication's after-call work state.
QueueConversationSocialExpressionEventTopicAttachment
QueueConversationSocialExpressionEventTopicCall
Whether a call is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
State of recording on this call.
Gets or Sets state
QueueConversationSocialExpressionEventTopicCallback
The direction of the call
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationSocialExpressionEventTopicChat
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationSocialExpressionEventTopicCobrowse
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationSocialExpressionEventTopicConversation
QueueConversationSocialExpressionEventTopicConversationDivisionMembership
Information on how a communication should be routed to an agent.
The preview data to be used when this callback is a Preview.
QueueConversationSocialExpressionEventTopicDisconnectReason
Disconnect reason protocol type.
Call resolution data for Dialer bulk make calls commands.
Answering Machine Detection timeout configuration.
Silent Call timeout configuration.
QueueConversationSocialExpressionEventTopicDivisionEntityRef
A reference to another domain entity.
QueueConversationSocialExpressionEventTopicEmail
Whether an email is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Detailed information about an error response.
Extra information on fax transmission.
QueueConversationSocialExpressionEventTopicInternalMessage
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationSocialExpressionEventTopicInternalMessageDetails
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationSocialExpressionEventTopicMessage
Whether a message is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Indicates the type of message platform from which the message originated.
QueueConversationSocialExpressionEventTopicMessageDetails
Indicates the delivery status of the message.
For social media messages, the visibility of the message in the originating social platform
QueueConversationSocialExpressionEventTopicMessageMedia
Metadata information about a message.
QueueConversationSocialExpressionEventTopicMessageMetadataContent
QueueConversationSocialExpressionEventTopicMessageMetadataEvent
QueueConversationSocialExpressionEventTopicMessageSticker
QueueConversationSocialExpressionEventTopicParticipant
The current screen recording state for this participant.
QueueConversationSocialExpressionEventTopicPhoneNumberColumn
Represents the queue setting for this media.
Contains the states of different recorders.
QueueConversationSocialExpressionEventTopicScoredAgent
QueueConversationSocialExpressionEventTopicScreenShare
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationSocialExpressionEventTopicSocialExpression
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Fields identifying the destination of a given conversation command.
Fields identifying the initiator of a given conversation command.
Fields identifying the entity that updated the command.
QueueConversationSocialExpressionEventTopicTransferResponse
Gets or Sets state
The type of transfer to perform.
A UriReference for a resource
QueueConversationSocialExpressionEventTopicVideo
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
The voicemail data to be used when this callback is an ACD voicemail.
current state of the voicemail upload
Information about the workflow.
Call wrap up or disposition data.
Address and name data for a call endpoint.
A communication's after-call work data.
The communication's after-call work state.
QueueConversationVideoEventTopicAttachment
QueueConversationVideoEventTopicCall
Whether a call is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
State of recording on this call.
Gets or Sets state
QueueConversationVideoEventTopicCallback
The direction of the call
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationVideoEventTopicChat
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationVideoEventTopicCobrowse
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationVideoEventTopicConversation
QueueConversationVideoEventTopicConversationDivisionMembership
Information on how a communication should be routed to an agent.
The preview data to be used when this callback is a Preview.
QueueConversationVideoEventTopicDisconnectReason
Disconnect reason protocol type.
Call resolution data for Dialer bulk make calls commands.
Answering Machine Detection timeout configuration.
Silent Call timeout configuration.
QueueConversationVideoEventTopicDivisionEntityRef
A reference to another domain entity.
QueueConversationVideoEventTopicEmail
Whether an email is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Detailed information about an error response.
Extra information on fax transmission.
QueueConversationVideoEventTopicInternalMessage
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationVideoEventTopicInternalMessageDetails
A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)
Details about the action map from the Journey System which triggered this action
A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).
A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)
A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)
QueueConversationVideoEventTopicMessage
Whether a message is inbound or outbound.
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Indicates the type of message platform from which the message originated.
QueueConversationVideoEventTopicMessageDetails
Indicates the delivery status of the message.
For social media messages, the visibility of the message in the originating social platform
QueueConversationVideoEventTopicMessageMedia
Metadata information about a message.
QueueConversationVideoEventTopicMessageMetadataContent
QueueConversationVideoEventTopicMessageMetadataEvent
QueueConversationVideoEventTopicMessageSticker
QueueConversationVideoEventTopicParticipant
The current screen recording state for this participant.
QueueConversationVideoEventTopicPhoneNumberColumn
Represents the queue setting for this media.
Contains the states of different recorders.
QueueConversationVideoEventTopicScoredAgent
QueueConversationVideoEventTopicScreenShare
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
QueueConversationVideoEventTopicSocialExpression
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
Fields identifying the destination of a given conversation command.
Fields identifying the initiator of a given conversation command.
Fields identifying the entity that updated the command.
QueueConversationVideoEventTopicTransferResponse
Gets or Sets state
The type of transfer to perform.
A UriReference for a resource
QueueConversationVideoEventTopicVideo
System defined string indicating what caused the communication to disconnect.
Gets or Sets initialState
Gets or Sets state
The voicemail data to be used when this callback is an ACD voicemail.
current state of the voicemail upload
Information about the workflow.
Call wrap up or disposition data.
QueueEmailAddress
QueueEntityListing
QueueMediaSettings
QueueMember
QueueMemberEntityListing
QueueMemberEntityListingV1
QueueMessagingAddresses
QueueObservationDataContainer
QueueObservationQuery
Gets or Sets detailMetrics
Gets or Sets metrics
QueueObservationQueryClause
Boolean operation to apply to the provided predicates
QueueObservationQueryFilter
Boolean operation to apply to the provided predicates and clauses
QueueObservationQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
QueueObservationQueryResponse
QueueReference
QueueRequest
The Last Agent Routing Mode for the queue.
The Scoring Method for the queue.
The skill evaluation method to use when routing conversations.
QueueUserEventTopicObject
QueueUserEventTopicQueueMember
QueueUserEventTopicUserReference
QueueUtilizationDiagnostic
QuickReply
Specifies the type of action that is triggered upon clicking the quick reply.
Range
Range type (NoEnd: without an end date.
RateLimitAggregateDataContainer
RateLimitAggregateQueryClause
Boolean operation to apply to the provided predicates
RateLimitAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
RateLimitAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
RateLimitAggregateQueryResponse
RateLimitAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
RateLimitAggregationView
Type of view you wish to create
Target metric name
Reaction
The reaction to take for a given call analysis result.
RealTimeAdherenceExplanation
The status of the adherence explanation
Reasons for a failed message receipt.
The reason code for the failed message receipt.
RecallEntry
ReceivedReplyMessage
Recipient
The messenger type for this recipient
Additional identifiers for describing messaging recipient.
Type of the Identifier
RecipientFlow
RecipientListing
RecipientRequest
Recognition
The context type (optional)
The type of recognition
RecognitionBase
The context type (optional)
The type of recognition
Record
RecordersState
Indicates the state of the adhoc recorder.
Indicates the state of the agent experience recorder.
Indicates the state of the customer experience recorder.
Recording
The type of archive medium used.
Represents the current file state for a recording.
The media subtype of the recording.
Status of a recording that cannot be returned because of an error
Role of the file recording.
RecordingAnnotationFlow
RecordingAnnotationQueue
RecordingArchiveRestoreTopicMediaResult
RecordingArchiveRestoreTopicRecording
RecordingAttachment
The type of attachment this instance represents.
Structured template button object.
User actions available on the content.
Story object.
Type of ephemeral story attachment.
RecordingEmailMessage
RecordingEncryptionConfiguration
Type should be LocalKeyManager or KmsSymmetric when create or update Key configurations; 'Native' for disabling configuration.
RecordingEncryptionConfigurationListing
RecordingEventMediaResult
RecordingEventRecording
RecordingForm
RecordingFormPage
RecordingFormPageComponent
Type of this form component element.
RecordingFormResponseComponent
RecordingFormResponseContent
Type of this content element.
RecordingInput
RecordingIntroduction
RecordingJob
The current state of the job.
RecordingJobEntityListing
RecordingJobFailedRecording
RecordingJobsQuery
Operation to perform bulk task.
RecordingLocation
RecordingMessagingMessage
Indicates the content type for this message
For social media messages, the visibility of the message in the originating social platform
RecordingMetadata
The type of archive medium used.
Represents the current file state for a recording.
The recording media subtype.
The region the source recording is stored in
RecordingNotificationTemplate
RecordingRetention
The type of archive medium used.
RecordingRetentionCursorEntityListing
RecordingRoadsideAssistance
RecordingSettings
RecordingTemplateBody
RecordingTemplateButton
Specifies the type of the button.
RecordingTemplateFooter
RecordingTemplateHeader
Template header type.
RecordingTranscodeCompleteTopicMediaResult
RecordingTranscodeCompleteTopicRecording
RecordingUploadReport
The current status of the upload report.
RecordingUploadReportRequest
Report will include uploads with this status
RecordingWheelPicker
RecordingWheelPickerItem
RecurrenceEndSettings
RecurrencePeriod
The granularity unit to interpret the period of this activity plan
RecurrenceSettings
Referrer
Type of referrer (e.g. search, social).
RegionTimeZone
RegisterArchitectExportJob
RegisterArchitectExportJobResponse
The status of the export job.
RegisterArchitectJobResponse
Relationship
RelationshipListing
RemoveEntitiesRequest
RemoveEntity
Reoccurrence
ReplacementTerm
Replacement term type
ReplaceRequest
ReplaceResponse
Gets or Sets uploadMethod
ReplyMessage
Message type.
ReplyToEmailAddress
ReportingDataExportTopicDataExportNotification
Gets or Sets exportErrorMessagesType
Gets or Sets exportFormat
Gets or Sets inner
Gets or Sets status
Gets or Sets viewType
ReportingExportJobListing
ReportingExportJobRequest
The user supplied csv delimiter string value either of type 'comma' or 'semicolon' permitted for the export request
Indicates the duration format for the exports
The requested format of the exported data
The type of view export job to be created
ReportingExportJobResponse
The user supplied csv delimiter string value either of type 'comma' or 'semicolon' permitted for the export request
Indicates the duration format for the exports
The error message in case the export request failed
The requested format of the exported data
Gets or Sets inner
The current status of the export request
The type of view export job to be created
ReportingExportMetadataJobListing
ReportingExportMetadataJobResponse
The view type of the export metadata
ReportingInterval
The granularity of the reporting interval period
ReportingTurn
Result of the bot flow 'ask' action.
ReportingTurnAction
Gets or Sets actionType
ReportingTurnIntent
ReportingTurnIntentSlot
ReportingTurnKnowledge
ReportingTurnKnowledgeDocument
ReportingTurnKnowledgeEvents
ReportingTurnKnowledgeFeedback
ReportingTurnKnowledgeFeedbackEvent
ReportingTurnKnowledgeSearch
ReportingTurnKnowledgeSearchEvent
ReportingTurnsResponse
ReprocessInteractionsByJobIdResponse
ReprocessJobEntityListingResponse
ReprocessJobResponse
The status of the job.
Gets or Sets mediaTypes
Defines response components of the Action Request.
RequestContext
RequestContextPattern
RequestCriteria
The comparison operator.
RequestDevice
Device category.
RequestEntityTypeCriteria
The entity to match the pattern against.
The comparison operator.
RequestExternalSegment
The external system where the segment originates from.
RequestJourney
RequestJourneyPattern
The stream type for which this pattern can be matched on.
RequestMapping
Type of the value supplied
Method of finding value to use with Attribute
RequestPage
RequestScoredAgent
RequiredLocalDateRange
ReschedulingManagementUnitResponse
ReschedulingOptionsRunResponse
ResolutionAggregateDataContainer
ResolutionAggregateQueryClause
Boolean operation to apply to the provided predicates
ResolutionAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
ResolutionAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
ResolutionAggregateQueryResponse
ResolutionAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
ResolutionAggregationView
Type of view you wish to create
Target metric name
ResolutionAsyncAggregateQueryResponse
ResolutionAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
ResolutionDetailQueryClause
Boolean operation to apply to the provided predicates
ResolutionDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
ResolutionDetailQueryPredicate
Left hand side for metric predicates
Optional operator, default is matches
Optional type, can usually be inferred
ResourceConditionNode
Gets or Sets conjunction
Gets or Sets operator
ResourceConditionValue
Gets or Sets type
ResourcePermissionPolicy
Contains information about a response.
The interaction type for this response.
The response type represented by the response.
ResponseAsset
ResponseAssetFilter
How to apply this search criteria against other criteria.
ResponseAssetRequest
ResponseAssetSearchRequest
The sort order for results
ResponseAssetSearchResults
ResponseAssetStatus
Upload status of the asset
Defines response components of the Action Request.
Query result list
ResponseEntityListing
Used to filter response queries
Filter operation: IN, EQUALS, NOTEQUALS.
ResponsePage
Used to query for responses
Used to return response query results
ResponseSet
Setting level of live speaker detection based on ringbacks
ResponseSetEntityListing
Contains information about the substitutions associated with a response.
Contains information about the text associated with a response.
Response text content type.
Response text type.
RestErrorDetail
RestorePresenceSettings
ResultCounters
RetentionDuration
ReverseWhitepagesLookupResult
ReviewAssessmentResults
Ring
RoleDivision
RoleDivisionGrants
RoleDivisionPair
RoleSettings
Room
The type of room
RoomParticipant
RoomParticipantResponse
RoomParticipantsResponse
RoomUpdateRequest
RoutePathRequest
The media type of the given queue to associate with the route path
RoutePathResponse
The media type of the given queue associated with the route path
RoutingActivityData
RoutingActivityEntityData
RoutingActivityMetricValue
Metric
RoutingActivityQuery
Gets or Sets groupBy
Sort the result set in ascending/descending order.
RoutingActivityQueryClause
Boolean operation to apply to the provided predicates
RoutingActivityQueryFilter
Boolean operation to apply to the provided predicates and clauses
RoutingActivityQueryMetric
The requested metric
RoutingActivityQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
RoutingActivityResponse
Dimension that is used as an entityId
RoutingConversationAttributesRequest
RoutingConversationAttributesResponse
RoutingData
RoutingEstablishedEvent
RoutingRule
matching operator.
RoutingSettings
RoutingSkill
The current state for this skill.
RoutingSkillReference
RoutingStatus
Indicates the Routing State of the agent.
RoutingStatusDetailQueryClause
Boolean operation to apply to the provided predicates
RoutingStatusDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
RoutingStatusDetailQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
RoutingTransferEvent
Indicates the desired type of transfer.
RowSearchFilter
RowSearchPredicate
The search operator for this predicate
The special value that will be searched for in rows.
RuleConfig
RuleEngineConfig
RuleSet
RuleSetDiagnostic
Gets or Sets warnings
RuleSetEntityListing
Salesforce
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
SalesforceSettings
Filter source by channel.
SalesforceSourceRequest
SalesforceSourceResponse
The source type.
SAMLProvider
Gets or Sets nameIdentifierFormat
Gets or Sets ssoBinding
Defines a period of time to perform a specific action.
Indicates if the resource is active, inactive, or deleted.
ScheduleActivity
The type of the external activity associated with this activity, if applicable
ScheduleDivisionViewEntityListing
ScheduleEntityListing
ScheduleGenerationMessage
The type of the message
ScheduleGenerationResult
ScheduleGenerationResultSummary
ScheduleGenerationWarning
Gets or Sets noNeedDays
Gets or Sets unableToScheduleRequiredDays
A group of schedules that define the operating hours of an organization.
Indicates if the resource is active, inactive, or deleted.
A schedule group.
ScheduleGroupDivisionViewEntityListing
ScheduleGroupEntityListing
ScheduleInterval
SchedulerMessageArgument
The type of this message parameter
SchedulerMessageSeverityCount
The schedule message severity
SchedulerMessageTypeSeverity
The severity of the message
The type of the message
A schedule.
ScheduleUploadProcessingResponse
The status of the operation
SchedulingNoForecastOptionsRequest
The shift length option to apply if no forecast is supplied
The shift start option to apply if no forecast is supplied
SchedulingOptionsRequest
Overrides the default BU level activity smoothing type for this schedule generation
SchedulingPeriod
SchedulingProcessingError
An internal code representing the type of error.
SchedulingSettingsRequest
Start day of weekend for scheduling
SchedulingSettingsResponse
Start day of weekend for scheduling
SchedulingStatusResponse
The status of the scheduling job.
SchedulingTestingOptionsRequest
Schema
SchemaQuantityLimits
Defines a SCIM resource.
Defines a SCIM resource type's schema extension.
Defines a response for a list of SCIM resource types.
Defines a SCIM email address.
The type of email address.
Defines a SCIM error.
The type of SCIM error when httpStatus is a \"400\" error.
External Identifiers of user.
Defines a response for a list of SCIM groups.
Defines the SCIM metadata.
The type of SCIM resource.
Defines a SCIM phone number.
The type of phone number.
Defines a SCIM service provider's configuration.
Defines an authentication scheme in the SCIM service provider's configuration.
The type of authentication scheme.
Defines a \"bulk\" request in the SCIM service provider's configuration.
Defines a \"filter\" request in the SCIM service provider's configuration.
Defines a request in the SCIM service provider's configuration.
Genesys Cloud user extensions to SCIM RFC.
Defines a response for a list of SCIM users.
Defines a user role.
The routing language assigned to a user.
The routing skill assigned to a user.
Defines the creation of a SCIM user.
Defines a SCIM enterprise user.
Defines a SCIM group.
Defines a reference to SCIM groups.
The type of SCIM resource.
Defines a reference to SCIM group members.
The type of SCIM resource.
Defines a SCIM PATCH operation.
The PATCH operation to perform.
Defines a SCIM PATCH request.
A complex type that defines service provider attributes or subattributes and their qualities.
The circumstances under which an attribute can be defined or redefined.
Gets or Sets referenceTypes
The circumstances under which an attribute and its values are returned in response to a GET, PUT, POST, or PATCH request.
The data type of the attribute.
The method by which the service provider enforces the uniqueness of an attribute value.
Defines a SCIM schema.
Defines the list response for SCIM resource types.
Defines a SCIM user.
ScorableSurvey
Gets or Sets status
ScoredAgent
ScreenRecordingActiveSessions
ScreenRecordingMetaData
ScreenRecordingMetaDataRequest
ScreenRecordingUserAuthenticatedInfo
Screenshare
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
Script
ScriptEntityListing
Details about a scroll percentage event trigger
SdkLibrary
SearchAggregation
Gets or Sets order
The type of aggregation to perform
SearchAlternativeShiftTradesRequest
SearchCriteria
How to apply this search criteria against other criteria
Gets or Sets type
SearchDecisionTableRowsRequest
SearchRequest
The sort order for results
SearchShiftTradeResponse
SearchShiftTradesRequest
SearchShiftTradesResponse
SearchSort
The sort order for results
SearchUpdateRequest
SecondaryPresence
Section
SecureSession
The current state of a secure session
SecureSessionEntityListing
SecurityProfile
SecurityProfileEntityListing
Segment
SegmentAssignment
SegmentAssignmentEvent
SegmentAssignmentListing
SegmentAssignments
SegmentAssignmentSegment
SegmentAssignmentSession
SegmentDetailQueryClause
Boolean operation to apply to the provided predicates
SegmentDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
SegmentDetailQueryPredicate
Left hand side for dimension predicates
Left hand side for metric predicates
Optional operator, default is matches
Left hand side for property predicates
Optional type, can usually be inferred
SegmentEstimateCount
SegmentForAssignment
SegmentForUnassignment
SegmentListing
SegmentUnassignments
SegmentUrl
SelectedAnswer
SelectedColumns
SelectedCustomCalculationColumns
Details about a selector event trigger
SelfAgentGreeting
SendAgentlessOutboundMessageRequest
The recipient messaging address messenger type.
SendAgentlessOutboundMessageResponse
Type of messenger.
SendMessageBody
SendMessagingTemplateRequest
SentimentData
SentimentFeedback
The sentiment feedback value for the given phrase
SentimentFeedbackEntityListing
SentimentInsightEntry
SentimentInsights
SequenceSchedule
ServerDate
ServiceGoalTemplate
ServiceGoalTemplateImpactOverride
ServiceGoalTemplateList
ServiceGoalTemplateReference
ServiceLevel
ServiceNowSettings
ServiceNowSourceRequest
ServiceNowSourceResponse
The source type.
Session
Last ACD outcome for the conversation.
Disconnect reason for the last user connected to the conversation.
The original direction of the conversation.
SessionEndDetails
The type of termination handling that resulted in the session end.
SessionFiles
SessionInfo
SessionLastEvent
SessionListing
SessionMetaData
SessionMetaDataResult
SessionMetricData
SessionSegmentAssignment
SessionsResponse
SetContentTemplateActionSettings
SetRecordingState
On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings.
SetSmsPhoneNumberActionSettings
SetTimeOffIntegrationStatusRequest
The integration status value for the time off request
SetTimeOffLimitValuesRequest
SettingDirection
Status for the Inbound Direction
Status for the Outbound Direction
Settings
SetUuiDataRequest
SetWrapperDayOfWeek
Gets or Sets values
SetWrapperRoutePathRequest
SetWrapperString
SetWrapperSyncTimeOffProperty
Gets or Sets values
Share
Gets or Sets memberType
Gets or Sets sharedEntityType
SharedEntity
SharedResponse
ShareEntityListing
ShiftStartVariance
Gets or Sets applicableDays
ShiftTradeActivityPreviewResponse
The type of the external activity associated with this activity, if applicable
ShiftTradeActivityRule
The action this rule invokes
The activity category to which to apply this rule
ShiftTradeExternalActivityRule
The action this rule invokes
The external activity type to which to apply this rule
ShiftTradeListResponse
ShiftTradeMatchesSummaryResponse
ShiftTradeMatchReviewResponse
Gets or Sets unevaluatedRules
ShiftTradeMatchReviewUserResponse
ShiftTradeMatchViolation
The type of constraint violation
ShiftTradeNotification
The new state of the shift trade, null if there was no change
ShiftTradePreviewResponse
ShiftTradeResponse
The state of this shift trade
ShiftTradeSettings
How to handle shift trades which result in violations of minimum number of minutes between shifts constraint
How to handle one-sided shift trades
How to handle shift trades which result in violations of planning period maximum paid time constraint
How to handle shift trades which result in violations of planning period minimum paid time constraint
How to handle shift trades which involve unequal paid times
How to handle shift trades which result in violations of weekly maximum paid time constraint
How to handle shift trades which result in violations of weekly minimum paid time constraint
ShortTermForecastingSettings
ShortTermForecastReference
ShrinkageOverride
ShrinkageOverrides
Signature
The configuration to indicate when the signature of a conversation has to be included
SignedData
SignedUrlResponse
SingleWorkdayAveragePoints
SingleWorkdayAverageValues
SipDownloadResponse
SIPSearchPublicRequest
SipSearchResult
Site
Media model for the site
Indicates if the resource is active, inactive, or deleted.
SiteConnection
Media model for the current site.
Connection method from site to site (Direct, Indirect, CloudProxy
SiteConnections
SiteEntityListing
SiteSearchCriteria
How to apply this search criteria against other criteria
Search Type
SiteSearchRequest
The sort order for results
SitesSearchResponse
SkillCombinationInfo
SkillEntityListing
SkillGroup
Group's filling status
SkillGroupCondition
Operator that will be applied to the conditions
SkillGroupDefinition
SkillGroupEntityListing
SkillGroupLanguageCondition
Comparator that will be applied to the proficiency
SkillGroupMemberDivisionList
SkillGroupMemberDivisions
SkillGroupMemberEntityListing
SkillGroupRoutingCondition
Comparator that will be applied to the proficiency
SkillGroupWithMemberDivisions
Group's filling status
SkillsToRemove
A filter that logs both requests and responses to SLF4J.
A filter that logs both requests and responses to SLF4J.
The level of detail to log
NONE - don't log anything
MINIMAL - only log the verb, url, and response code
HEADERS - as above, but also log all the headers for both the request and response
FULL - as above, but also log the full body for both the request and response
SmsAddress
SmsAddressEntityListing
SmsAddressProvision
SmsAlphanumericProvision
SmsAvailablePhoneNumber
The address requirement needed for provisioning this number.
Gets or Sets capabilities
The type of phone number available for provisioning.
SMSAvailablePhoneNumberEntityListing
SmsConfig
SmsPhoneNumber
Renewal time period of this phone number, if the phoneNumberType is shortcode.
Gets or Sets capabilities
Status of the provisioned phone number.
Type of the phone number provisioned.
BillingType of this phone number, if the phoneNumberType is shortcode.
SmsPhoneNumberEntityListing
SmsPhoneNumberImport
Type of the phone number provisioned.
SmsPhoneNumberPatchRequest
SmsPhoneNumberProvision
Type of the phone number provisioned.
SmsPhoneNumberRef
SmsProvisioningStatus
Provisioning action
Provisioning state
SnapshotFiles
SnapshotInfo
SnapshotMetaData
SnapshotMetaDataResult
SnapshotMetricData
Snapshots
SocialEscalationResponseEntityListing
SocialExpression
System defined string indicating what caused the communication to disconnect.
The connection state of this communication.
SocialHandle
Social Handle Type
SocialKeyword
SocialMediaAggregateDataContainer
SocialMediaAggregateMetricData
SocialMediaAsyncAggregateQueryResponse
SocialMediaAsyncAggregationQuery
Gets or Sets groupBy
Gets or Sets metrics
SocialMediaAsyncDetailQuery
Sorting of results based on time
SocialMediaAsyncDetailQueryResponse
SocialMediaDetailDataContainer
SocialMediaDetailMessageContainer
SocialMediaMessageData
The direction of the message.
Type of text messenger.
The status of the message.
SocialMediaMessageEscalationInfo
Gets or Sets escalationStatus
SocialMediaQueryClause
Boolean operation to apply to the provided predicates
SocialMediaQueryFilter
Boolean operation to apply to the provided predicates and clauses
SocialMediaQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
SocialMediaStatisticalResponse
SocialMediaStatisticalSummary
SocialTopicPatchRequest
SocialTopicRequest
SocialTopicResponse
The status of the social topic.
SocialTopicResponseEntityListing
SortItem
Source
The type of source
SourceBaseResponse
The source type.
SourceConfiguration
SourceEntity
The type of the source entity
SourceEntityListing
SourceLastSync
State of the last synchronization.
SourcePlanningGroupRequest
SourceSyncResponse
Sync state.
SpeechTextAnalyticsConversationSummary
The media type of the associated interaction
The type of summary
SpeechTextAnalyticsConversationSummaryListing
SpeechTextAnalyticsSettingsRequest
SpeechTextAnalyticsSettingsResponse
SplittingInformation
The splitting criteria type
StaCategory
The type of interaction the category will apply to
StaffingGroupAllocation
StaffingGroupAllocationsResponseTemplate
StaffingGroupListing
StaffingGroupMetricChangeResponse
The metric which is going to be modified for the selected staffing groups
StaffingGroupReference
StaffingGroupResponse
StaffingRequirementResultResponseTemplate
StaffingRequirementsPlanningGroupData
StarrableDivision
StatEventCampaignTopicIntervalMetrics
StatEventCampaignTopicMetricStats
StatEventCampaignTopicStatsNotification
StatEventFlowOutcomeTopicIntervalMetrics
StatEventFlowOutcomeTopicMetricStats
StatEventFlowOutcomeTopicStatsNotification
StatEventFlowTopicIntervalMetrics
StatEventFlowTopicMetricStats
StatEventFlowTopicStatsNotification
StatEventQueueTopicIntervalMetrics
StatEventQueueTopicMetricStats
StatEventQueueTopicStatsNotification
StatEventUserTopicIntervalMetrics
StatEventUserTopicMetricStats
StatEventUserTopicStatsNotification
StatEventWrapUpCodeTopicIntervalMetrics
StatEventWrapUpCodeTopicMetricStats
StatEventWrapUpCodeTopicStatsNotification
Station
Gets or Sets status
StationEntityListing
StatisticalResponse
StatisticalSummary
StatusChange
The namespace for the status change
The status the change request transitioned from
The reason for rejecting the limit override request
The status the change request transitioned to
StopSettings
StorySetting
StreetAddress
SttEngineEntity
SttEngineEntityListing
Subject
Gets or Sets type
SubjectDivisionGrants
Gets or Sets type
SubjectDivisionGrantsEntityListing
SubjectDivisions
SubscriberResponse
Subscription
SubscriptionOverviewUsage
Suggestion
The state of the suggestion.
The trigger type of the suggestion.
The type of the documents for which the suggestion is.
SuggestionCannedResponse
SuggestionContext
The media type of the conversation in which the suggestion event was raised.
SuggestionEngagement
The type of engagement with the suggestion.
SuggestionFeedback
The rating value of the suggestion feedback.
SuggestionKnowledgeAnswer
SuggestionKnowledgeArticle
SuggestionKnowledgeSearch
SuggestionListing
SuggestionScript
SuggestSearchCriteria
How to apply this search criteria against other criteria
SuggestSearchRequest
SummaryAggregateDataContainer
SummaryAggregateQueryClause
Boolean operation to apply to the provided predicates
SummaryAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
SummaryAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
SummaryAggregateQueryResponse
SummaryAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Query type to use.
SummaryAggregationView
Type of view you wish to create
Target metric name
SummaryAsyncAggregateQueryResponse
SummaryAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
Query type to use.
SummaryGenerationConfig
SummarySetting
Format of the generated summary.
Gets or Sets predefinedInsights
Type of the summary setting.
Level of detail of the generated summary.
SummarySettingCustomEntity
SummarySettingEntity
SummarySettingEntityListing
SummarySettingParticipantLabels
SummarySettingPII
SummarySettingWithTranscript
SupportCenterCategory
SupportCenterCompactCategoryModuleTemplate
SupportCenterCustomMessage
Type of the message
SupportCenterDetailedCategoryModuleSidebar
SupportCenterDetailedCategoryModuleTemplate
SupportCenterFeedbackSettings
SupportCenterGlobalStyle
SupportCenterHeroStyle
SupportCenterImage
SupportCenterImageSource
SupportCenterLabelFilter
SupportCenterModuleSetting
Screen module type
SupportCenterScreen
The type of the screen
Settings concerning knowledge portal (previously support center)
Router type for knowledge portal (previously support center)
SupportCenterStyleSetting
Supported content profile for inbound and outbound messages
SupportedContentListing
Reference to supported content profile associated with the integration
SupportedDialectsEntityListing
SupportedDialectsTranscriptionEngine
Gets or Sets engine
SupportedEntityTypeStatus
The configuration status of restricted lists
SupportedLanguage
SupportedLanguagesInfoDefinition
The language release status
Survey
Gets or Sets status
Type of the survey
SurveyAggregateDataContainer
SurveyAggregateQueryClause
Boolean operation to apply to the provided predicates
SurveyAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
SurveyAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
SurveyAggregateQueryResponse
SurveyAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
SurveyAggregationView
Type of view you wish to create
Target metric name
SurveyAssignment
SurveyAsyncAggregateQueryResponse
SurveyAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
SurveyDetailQueryClause
Boolean operation to apply to the provided predicates
SurveyDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
SurveyDetailQueryPredicate
Left hand side for dimension predicates
Left hand side for metric predicates
Optional operator, default is matches
Optional type, can usually be inferred
SurveyErrorDetails
SurveyForm
SurveyFormAndScoringSet
SurveyFormDivisionView
SurveyFormDivisionViewListing
SurveyFormEntityListing
SurveyQuestion
Gets or Sets type
SurveyQuestionGroup
SurveyQuestionGroupScore
SurveyQuestionScore
SurveyScoringSet
SyncStatusRequest
New status for an existing sync operation
SystemMessageObject
SystemMessageSystemMessage
Gets or Sets reason
Gets or Sets systemTopicType
SystemPresence
SystemPrompt
SystemPromptAsset
Gets or Sets uploadStatus
SystemPromptAssetEntityListing
SystemPromptEntityListing
TagQueryRequest
TagValue
TagValueEntityListing
TargetAttributes
TargetAttributeValue
TargetPerformanceProfile
TaskManagementAggregateDataContainer
TaskManagementAggregateQueryClause
Boolean operation to apply to the provided predicates
TaskManagementAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
TaskManagementAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
TaskManagementAggregateQueryResponse
TaskManagementAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
TaskManagementAggregationView
Type of view you wish to create
Target metric name
TaskManagementAsyncAggregateQueryResponse
TaskManagementAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
TaskManagementErrorDetails
Team
TeamActivityData
TeamActivityEntityData
TeamActivityMetricValue
Metric
TeamActivityQuery
Gets or Sets groupBy
Sort the result set in ascending/descending order.
TeamActivityQueryClause
Boolean operation to apply to the provided predicates
TeamActivityQueryFilter
Boolean operation to apply to the provided predicates and clauses
TeamActivityQueryMetric
The requested metric
TeamActivityQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
TeamActivityResponse
Dimension that is used as an entityId
TeamAddMemberFailure
Specific reason the member could not be added.
TeamEntityListing
TeamMemberAddListingResponse
TeamMemberEntityListing
TeamMembers
TeamReference
TeamSearchCriteria
How to apply this search criteria against other criteria
Search Type
TeamSearchRequest
The sort order for results
TeamsSearchResponse
TemplateParameter
TemporalUnit
Term
Dictates if term operand must come from the internal, external or both participants
TermAttribute
Gets or Sets type
TestExecutionOperationResult
TestExecutionResult
Results from evaluating matching criteria against test input
Information about the Trigger test mode processing step
TestMessage
Information about event test mode execution
Information about trigger test mode execution
Basic identifying information about a trigger
Information about the Trigger test mode schema validation step
Information about the Trigger test mode target validation step
TestTopicPhraseJob
Gets or Sets state
TestTopicPhraseJobRequest
TestTopicPhraseJobs
Gets or Sets entityType
Gets or Sets state
TestTopicPhrasePhrase
The phrase strictness, default value is null
TestTopicPhraseTopic
The topic participants, default value is both
The topic strictness, default value is 72
Channel information relevant to a bot flow.
Gets or Sets inputModes
The name of the channel.
Gets or Sets outputModes
Settings for a next-action of disconnecting, including the reason code for the disconnect.
The reason for the disconnect.
Settings for an input event to the bot flow indicating an error has occurred.
Settings for a next-action of exiting the bot flow.
The reason for the exit.
Description of the Bot Flow.
Settings for launching an instance of a bot flow.
Information related to a successful launch of a bot flow.
Describes a flow location.
TextBotFlowMilestone
Flow Outcome data related to a bot flow which is exiting gracefully.
The value of the FlowOutcome.
Settings for a turn request to a bot flow.
Indicates the type of input event being requested.
Information related to a success bot flow turn request.
Indicates the suggested next action.
Input/Output data related to a bot flow which is exiting gracefully.
Mode constraints to observe when operating on a bot flow.
Prompt information related to a bot flow turn.
Prompt information related to a bot flow turn.
Data for a single bot flow prompt segment.
The segment type which describes any semantics about the 'text' and also indicates which other field might include additional relevant info.
RichMedia Input to the bot.
Mode constraints to observe when operating on a bot flow.
Data for a single bot flow transcript.
A reference to a bot flow turn.
Information about the caller executing a bot flow.
The name of the user agent.
User input data used in a bot flow turn.
Settings for an input event to the bot flow indicating user input is available.
The input mode.
Settings for a next-action of waiting for additional user input and sending the data as an input action to the bot flow.
TextMessageListing
TextStyleProperties
Text alignment.
Ticker
TimeAllowed
TimeAndDateSubCondition
The operator to use for comparison.
The type of time/date sub-condition.
TimeAndDateSubConditionRange
TimeInterval
TimeOffBalanceJobReference
The status of the job
TimeOffBalanceJobResponse
The status of the time off balance job
TimeOffBalanceRequest
TimeOffBalanceResponse
TimeOffBalancesResponse
TimeOffIntegrationStatusResponse
The value of integration status for the time off request
TimeOffIntegrationStatusResponseListing
TimeOffLimit
Granularity choice for the time off limit
TimeOffLimitListing
TimeOffLimitRange
Granularity choice for the time off limit
TimeOffLimitReference
TimeOffLimitValueRange
Granularity choice for time off limit
TimeOffPlan
Auto approval rule for this time off plan
TimeOffPlanBusinessUnitAssociation
TimeOffPlanListing
TimeOffPlanManagementUnitAssociation
TimeOffRequest
The status of this time off request
The substatus of this time off request
TimeOffRequestList
TimeOffRequestListing
TimeOffRequestLookup
TimeOffRequestNotification
The status of this time off request
TimeOffRequestQueryBody
Gets or Sets statuses
Gets or Sets substatuses
TimeOffRequestReference
TimeOffRequestResponse
The status of this time off request
The substatus of this time off request
TimeOffSettingsRequest
TimeOffSettingsResponse
Timeseries
TimeSlot
TimeZoneEntityListing
TimeZoneMappingPreview
TokenInfo
TokenInfoClonedUser
Topic
Gets or Sets matchingType
Gets or Sets participants
Gets or Sets strictness
TopicCriteria
Cursor listing of Topics.
TopicDuration
TopicJob
Gets or Sets state
TopicJobRequest
TopicOffset
TopicPhrase
TopicRequest
The topic participants, default value is All
The topic strictness, default value is 72
TopicsEntityListing
Touchpoint
Media Type of the touchpoint; allowed values are Email, Message and Voice.
TouchpointResponse
Media Type of the touchpoint; allowed values are Email, Message and Voice.
Outcome Attribution Touchpoint status.
Settings that control how tracking data is collected and filtered.
TrainingListing
TranscriptAggregateDataContainer
TranscriptAggregateQueryClause
Boolean operation to apply to the provided predicates
TranscriptAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
TranscriptAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
TranscriptAggregateQueryResponse
TranscriptAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
TranscriptAggregationView
Type of view you wish to create
Target metric name
TranscriptAsyncAggregateQueryResponse
TranscriptAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
TranscriptionConfig
The name of the vendor used for speech transcription.
TranscriptionEnginesRequest
TranscriptionSettings
Setting to enable/disable transcription capability
TranscriptionTopicTranscriptAlternative
TranscriptionTopicTranscriptionMessage
TranscriptionTopicTranscriptionRequestStatus
Gets or Sets status
TranscriptionTopicTranscriptResult
Gets or Sets channel
TranscriptionTopicTranscriptWord
Transcripts
TranscriptSearchCriteria
How to apply this search criteria against other criteria
Gets or Sets type
TranscriptSearchRequest
The sort order for results
TranscriptsFilters
The media type of the transcripts, default value is all
TranscriptTopic
TranscriptTopics
TranscriptTranslation
TranscriptUrl
TranscriptUrls
TransferDestination
TransferInitiator
TransferRequest
The type of transfer to perform.
TransferResponse
The state of the command.
The type of transfer to perform.
TransferResponseModifiedBy
TransferToAddressRequest
The type of transfer to perform.
TransferToAgentRequest
The type of transfer to perform.
TransferToExternalContactRequest
The external contact phone type.
The type of transfer to perform.
TransferToExternalRequest
The type of transfer to perform.
TransferToQueueRequest
The type of transfer to perform.
TranslateSupportedLanguage
TranslateSupportedLanguageList
TrendData
Defines a process automation trigger.
TriggerEntityListing
The target of a trigger invocation
The entity type to target
Trunk
Returns Enabled when the trunk base supports the availability interval and it has a value greater than 0.
Returns Enabled when the trunk base supports the registration interval and it has a value greater than 0.
Indicates if the resource is active, inactive, or deleted.
The type of this trunk.
TrunkBase
Indicates if the resource is active, inactive, or deleted.
The type of this trunk base.
TrunkBaseAssignment
TrunkBaseEntityListing
TrunkConnectedStatus
TrunkEntityListing
TrunkErrorInfo
TrunkErrorInfoDetails
TrunkInstanceTopicTrunk
TrunkInstanceTopicTrunkConnectedStatus
TrunkInstanceTopicTrunkErrorInfo
TrunkInstanceTopicTrunkErrorInfoDetails
TrunkInstanceTopicTrunkMetricsNetworkTypeIp
TrunkInstanceTopicTrunkMetricsOptions
TrunkInstanceTopicTrunkMetricsRegisters
TrunkMetabaseEntityListing
TrunkMetrics
TrunkMetricsCalls
TrunkMetricsNetworkTypeIp
TrunkMetricsOptions
TrunkMetricsQoS
TrunkMetricsRegisters
TrunkMetricsTopicTrunkMetrics
TrunkMetricsTopicTrunkMetricsCalls
TrunkMetricsTopicTrunkMetricsQoS
TrunkMetricsTopicUriReference
TrunkRecordingEnabledCount
TrustCreate
TrustedCertificateInfo
Information about trusted certificates
Trustee
TrusteeAuditQueryRequest
TrusteeAuthorization
TrusteeBillingOverview
The subscription type.
TrusteeReferenceList
TrustEntityListing
TrustGroup
Active, inactive, or deleted state.
Type of group.
Who can view this group
TrustGroupEntityListing
TrustMemberCreate
Trustor
TrustorAuditQueryRequest
TrustorEntityListing
TrustRequest
TrustRequestCreate
TrustUpdate
TrustUser
The current state for this user.
TrustUserDetails
TrustUserEntityListing
TtsEngineEntity
TtsEngineEntityListing
TtsSettings
TtsVoiceEntity
TtsVoiceEntityListing
TweetUsage
TwitterDataHistoricalTweetRequest
TwitterDataHistoricalTweetResponse
TwitterDataIngestionRuleRequest
TwitterDataIngestionRuleResponse
The status of the data ingestion rule.
TwitterDataIngestionRuleVersionResponse
The status of the data ingestion rule.
TwitterDataIngestionRuleVersionResponseEntityListing
User information for a twitter account
TwitterIntegration
Status of asynchronous create operation
TwitterIntegrationEntityListing
TwitterIntegrationRequest
TwitterIntegrationUpdateRequest
TwitterOAuthSettings
TwitterSignupOAuthSettings
TypedAttribute
TypingSetting
UCI10n
UCIcon
UC Integration UI configuration data
integrationPresenceType
UCIntegrationListing
Update a Genesys Cloud user's presence from a given 3rd-party integration
Presence from a given source for a user
UnansweredGroup
UnansweredGroups
UnansweredGroupSuggestedDocument
UnansweredPhrase
UnansweredPhraseGroup
UnansweredPhraseGroupPatchRequestBody
UnansweredPhraseGroupUpdateResponse
UC Integration UI configuration data
integrationPresenceType
UnifiedCommunicationsIntegrationListing
UnifiedGeneralTopic
Gets or Sets status
UnifiedGeneralTopicEntityListing
UnprocessedSegmentAssignments
UnpublishedProgramsEntityListing
UnreadFields
UpdateActionInput
UpdateActivityCodeRequest
The activity code's category.
UpdateActivityPlanRequest
The optimization objective of this activity plan
The state of this activity plan
UpdateAdherenceExplanationStatusRequest
The status of the adherence explanation
UpdateAgentWorkPlanBiddingPreference
UpdateAlternativeShiftBuSettingsRequest
UpdateAnalyticsDataRetentionRequest
UpdateBusinessUnitRequest
UpdateBusinessUnitSettingsRequest
The start day of week for this business unit
UpdateCapacityPlanRequest
Update coaching appointment request
The status of the coaching appointment.
UpdateConferenceRequest
UpdateContactColumnActionSettings
The type of update to make to the specified contact column(s).
Decision table columns will equal the columns contained in this request after the update is performed.
UpdateDecisionTableRequest
UpdateDecisionTableVersionRequest
Definition of an Action Draft to be created or updated.
UpdatedSettingsResponse
UpdatedTopicObject
UpdatedTopicSystemMessage
Gets or Sets reason
Gets or Sets systemTopicType
Request body for updating a guide
Request body for updating a guide version
UpdateManagementUnitRequest
UpdateMuAgentRequest
UpdateMuAgentsRequest
UpdateMuAgentWorkPlanFailureResponse
The work plan update failure reason
UpdateMuAgentWorkPlanRequest
UpdateMuAgentWorkPlansBatchRequest
UpdateMuAgentWorkPlansBatchResponse
UpdateNotificationResponse
UpdateNotificationsRequest
UpdateNotificationsResponse
UpdatePlanningGroupRequest
UpdateRowIndexRequest
UpdateScheduleUploadResponse
UpdateScheduleUploadSchema
UpdateSegmentAssignmentRequest
UpdateSegmentAssignmentResponse
UpdateServiceGoalTemplate
UpdateStaffingGroupRequest
UpdateTimeOffLimitRequest
UpdateTimeOffPlanBusinessUnitAssociation
UpdateTimeOffPlanManagementUnitAssociation
UpdateTimeOffPlanRequest
Auto approval rule for the time off plan.
UpdateTriggerRequest
UpdateUser
The state of the user.
UpdateUtilizationLabelRequest
UpdateVerifierRequest
Update work plan bid model
The type of agent ranking selected for this bid
Ranking tiebreaker
The state of the bid
UpdateWorkPlanRotationAgentRequest
UpdateWorkPlanRotationRequest
UploadMediaRequest
UploadUrlRequest
Gets or Sets serverSideEncryption
UploadUrlRequestBody
UploadUrlResponse
UrlCondition
The comparison operator.
UrlResponse
Usage
UsageExecutionResult
UsageItem
Gets or Sets type
UsageQuerySortBy
The order to sort by.
User
The current state for this user.
UserActivityData
UserActivityEntityData
UserActivityMetricValue
Metric
UserActivityQuery
Gets or Sets groupBy
Sort the result set in ascending/descending order.
UserActivityQueryClause
Boolean operation to apply to the provided predicates
UserActivityQueryFilter
Boolean operation to apply to the provided predicates and clauses
UserActivityQueryMetric
The requested metric
UserActivityQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
UserActivityResponse
Dimension that is used as an entityId
UserAgentInfo
UserAggregateDataContainer
UserAggregateQueryClause
Boolean operation to apply to the provided predicates
UserAggregateQueryFilter
Boolean operation to apply to the provided predicates and clauses
UserAggregateQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
UserAggregateQueryResponse
UserAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
UserAggregationView
Type of view you wish to create
Target metric name
Details for a UserApp
Configuration information for the integration
UserAppEntityListing
UserAsyncAggregateQueryResponse
UserAsyncAggregationQuery
Dimension to use as the alternative timestamp for data in the aggregate.
Gets or Sets groupBy
Gets or Sets metrics
UserAuthorization
UserAvailableTimes
UserBestPoints
UserBestPointsItem
Best points aggregation interval granularity
UserChatSettings
UserChatSettingsPost
UserConversationsEventMediaSummary
UserConversationsEventMediaSummaryDetail
UserConversationsEventUserConversationSummary
UserConversationSummary
UserCursorEntityListing
UserDetailQueryClause
Boolean operation to apply to the provided predicates
UserDetailQueryFilter
Boolean operation to apply to the provided predicates and clauses
UserDetailQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
UserDetailsDatalakeAvailabilityTopicDataAvailabilityChangeNotification
UserDetailsQuery
Sort the result set in ascending/descending order.
UserDevice
type of the device; ios or android
UserEndDetailEventTopicUserEndEvent
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets mediaType
Gets or Sets messageType
UserEntityListing
UserEstablishedEvent
UserExpands
Defines a link between an External Identifier and Authority pair to a Entity Type and Entity Identifier pair.
UserGreetingEventGreeting
UserGreetingEventGreetingAudioFile
UserGreetingEventGreetingOwner
UserInsightsTrend
Granularity
UserInsightsTrendMetricItem
UserInsightsTrends
UserInsightsTrendTotalItem
UserLanguageEntityListing
UserLicenses
UserLicensesEntityListing
UserListScheduleRequestBody
UserMe
The current state for this user.
UserNextActivityReminder
Upcoming activity for which the user is scheduled
UserObservationDataContainer
UserObservationQuery
Gets or Sets detailMetrics
Gets or Sets metrics
UserObservationQueryClause
Boolean operation to apply to the provided predicates
UserObservationQueryFilter
Boolean operation to apply to the provided predicates and clauses
UserObservationQueryPredicate
Left hand side for dimension predicates
Optional operator, default is matches
Optional type, can usually be inferred
UserObservationQueryResponse
UserParam
UserPresence
UserPresenceEvent
UserPrimarySource
UserProfile
The state of the user resource
UserProfileEntityListing
UserProfilesInDateRange
UserProfilesInDateRangeRequest
UserQueue
The Last Agent Routing Mode for the queue.
The Scoring Method for the queue.
The skill evaluation method to use when routing conversations.
UserQueueEntityListing
UserRecording
UserRecordingEntityListing
UserReference
UserReferenceEntityListing
UserReferenceWithName
Represents an organization language assigned to a user.
Activate or deactivate this routing language.
Represents an organization language assigned to a user.
Represents an organization skill assigned to a user.
Activate or deactivate this routing skill.
Represents an organization skill assigned to a user.
Error information that the Public API will receive in a response body.
UserRoutingStatusEvent
The agent's current routing status.
UserRoutingStatusObject
UserRoutingStatusRoutingStatus
Indicates the Routing State of the agent.
UserRoutingStatusUserParam
UserRoutingStatusUserRoutingStatus
UserSchedule
UserScheduleActivity
UserScheduleAdherence
Activity in which the user is actually engaged
The user's current adherence state
The impact of the user's current adherenceState
Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue
Activity for which the user is scheduled
Actual underlying system presence value
UserScheduleAdherenceListing
UserScheduleContainer
UserScheduleFullDayTimeOffMarker
UserScheduleShift
UserSearchCriteria
How to apply this search criteria against other criteria
Search Type
UserSearchRequest
Gets an integration presence for users instead of their defaults.
The sort order for results
UserSearchRule
UserSearchRulePart
The operation for this part
The type of item being selected by this part
UserSettingsForChat
UserSkillEntityListing
UserSkillGroupEntityListing
UsersRulesRuleReference
UsersSearchResponse
UserStaffingGroupListing
UserStaffingGroupResponse
UserStartDetailEventTopicUserStartEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
UserState
Reason for a change in the user's state.
User's current state.
UserStation
UserStationChangeTopicUser
UserStationChangeTopicUserStation
UserStationChangeTopicUserStations
UserStations
UserTimeOffIntegrationStatusResponse
The value of integration status for the time off request
UserTimeOffIntegrationStatusResponseListing
UserTimeOffRequestReference
UserTokensTopicTokenNotification
UserTokensTopicUriReference
UserTransferEvent
Indicates the desired type of transfer.
UserTrendData
The settings for User Video
UtilizationLabel
UtilizationLabelEntityListing
UtilizationRequest
UtilizationResponse
UtilizationTag
UtilizationTagEntityListing
Utterance
V2ConversationMessageTypingEventForUserTopicConversationEventTyping
Gets or Sets type
V2ConversationMessageTypingEventForUserTopicConversationMessageEvent
Gets or Sets eventType
V2ConversationMessageTypingEventForUserTopicConversationMessagingChannel
Gets or Sets platform
V2ConversationMessageTypingEventForUserTopicConversationMessagingFromRecipient
Gets or Sets idType
V2ConversationMessageTypingEventForUserTopicConversationMessagingToRecipient
Gets or Sets idType
V2ConversationMessageTypingEventForUserTopicConversationNormalizedMessage
Gets or Sets direction
Gets or Sets type
V2ConversationMessageTypingEventForUserTopicConversationRecipientAdditionalIdentifier
Gets or Sets type
V2ConversationMessageTypingEventForUserTopicMessageData
V2ConversationMessageTypingEventForWorkflowTopicConversationEventTyping
Gets or Sets type
V2ConversationMessageTypingEventForWorkflowTopicConversationMessageEvent
Gets or Sets eventType
V2ConversationMessageTypingEventForWorkflowTopicConversationMessagingChannel
Gets or Sets platform
V2ConversationMessageTypingEventForWorkflowTopicConversationMessagingFromRecipient
Gets or Sets idType
V2ConversationMessageTypingEventForWorkflowTopicConversationMessagingToRecipient
Gets or Sets idType
V2ConversationMessageTypingEventForWorkflowTopicConversationNormalizedMessage
Gets or Sets direction
Gets or Sets type
V2ConversationMessageTypingEventForWorkflowTopicConversationRecipientAdditionalIdentifier
Gets or Sets type
V2ConversationMessageTypingEventForWorkflowTopicMessageData
V2FlowExecutionDataFlowidTopicFlowErrorWarningInfo
V2FlowExecutionDataFlowidTopicFlowExecutionHistory
If applicable, the type of message platform from which the message originated.
V2FlowExecutionDataFlowidTopicFlowExecutionItem
This contains contextual information about an invoking entity.
This contains information about the flow that invoked this execution.
This contains contextual information about an invoking entity.
This contains contextual information about an invoking entity.
The quality context that invoked this.
This contains information about the workitem that invoked this flow execution.
V2IntegrationPresenceEventOrganizationPresence
V2IntegrationPresenceEventPresenceActivityEvent
Gets or Sets eventType
V2MobiusAlertsTopicAddressableEntityRef
V2MobiusAlertsTopicAlert
Gets or Sets action
V2MobiusAlertsTopicAlertingAddressableEntityRef
V2MobiusAlertsTopicAlertNotification
Gets or Sets notificationTypes
V2MobiusAlertsTopicAlertNotificationRecipient
V2MobiusAlertsTopicAlertRuleProperties
Gets or Sets type
V2MobiusAlertsTopicAlertSummary
Gets or Sets metricType
V2MobiusAlertsTopicAlertSummaryEntity
Gets or Sets entityType
V2MobiusAlertsTopicCondition
Gets or Sets type
V2MobiusAlertsTopicConditionRulePredicate
Gets or Sets comparisonOperator
Gets or Sets mediaType
Gets or Sets metricType
Gets or Sets metricValueType
V2MobiusAlertsTopicEntityProperties
Gets or Sets entityType
V2MobiusRulesTopicAlertingAddressableEntityRef
V2MobiusRulesTopicAlertNotification
Gets or Sets notificationTypes
V2MobiusRulesTopicAlertNotificationRecipient
V2MobiusRulesTopicCondition
Gets or Sets type
V2MobiusRulesTopicConditionRulePredicate
Gets or Sets comparisonOperator
Gets or Sets mediaType
Gets or Sets metricType
Gets or Sets metricValueType
V2MobiusRulesTopicEntityProperties
Gets or Sets entityType
V2MobiusRulesTopicRule
Gets or Sets action
Gets or Sets type
Observation data for one metric
The observation metric
V2QueueObservationMetricGroup
V2QueueObservationMetricStats
V2QueueObservationObservation
Gets or Sets requestedRoutings
Complete routing method
V2QueueObservationObservationNotification
V2QueueObservationScoredAgent
V2ReprocessJobStateChangedTopicJobStateChanged
Gets or Sets jobStatus
V2SessionConversationsSummarySettingsPreviewEventConversationFollowupAction
V2SessionConversationsSummarySettingsPreviewEventConversationReasonMessage
V2SessionConversationsSummarySettingsPreviewEventConversationResolutionMessage
V2SessionConversationsSummarySettingsPreviewEventConversationSummaryExtractedEntity
V2SessionConversationsSummarySettingsPreviewEventConversationSummaryMessage
V2SessionConversationsSummarySettingsPreviewEventConversationSummarySettingsPreviewMessage
Gets or Sets errorType
Gets or Sets mediaType
V2StaEmpathyOverallTopicAgentEmpathyScore
V2StaEmpathyOverallTopicOverallEmpathyMessage
V2StaSentimentOverallTopicOverallSentimentMessage
V2StaTopicsDetectedTopicParticipant
V2StaTopicsDetectedTopicTopicDetected
V2StaTopicsDetectedTopicTopicsDetectedMessage
V2WebMessagingUndeliveredMessageTopicMessage
V2WebMessagingUndeliveredMessageTopicWebMessagingUndeliveredMessageEventBody
V2WemEngagementCelebrationUpdatesTopicContestCompleteData
Gets or Sets anonymization
V2WemEngagementCelebrationUpdatesTopicContestMetrics
V2WemEngagementCelebrationUpdatesTopicContestPrizes
V2WemEngagementCelebrationUpdatesTopicContestWinners
V2WemEngagementCelebrationUpdatesTopicContestWinnersScore
V2WemEngagementCelebrationUpdatesTopicContestWinnersUsers
V2WemEngagementCelebrationUpdatesTopicEngagementCelebration
Gets or Sets type
V2WemEngagementCelebrationUpdatesTopicSourceEntity
Gets or Sets type
V2WemEngagementCelebrationUpdatesTopicUserId
ValidateAddressRequest
ValidateAddressResponse
ValidateAssignUsers
ValidateWorkPlanMessages
ValidateWorkPlanResponse
ValidationError
ValidationErrorListing
ValidationErrorResponse
ValidationLimits
ValidationResult
ValidationServiceAsyncResponse
ValidationServiceRequest
ValueWrapperActivityPlanServiceGoalImpactOverrides
ValueWrapperBuShortTermForecastReference
ValueWrapperDate
ValueWrapperGroupSettings
ValueWrapperHrisTimeOffType
ValueWrapperLocalDate
ValueWrapperMonthlyPlanningPeriodSettings
ValueWrapperPlanningPeriodSettings
ValueWrapperString
ValueWrapperUserSearchRule
Variable
The scope that determines the variable's usage context within Guides runtime.
The data type of the variable.
VerificationResult
The verification status.
Verifier
VerifierEntityListing
Video
System defined string indicating what caused the communication to disconnect.
The initial connection state of this communication.
The connection state of this communication.
VideoConferenceDetails
VideoConferenceUpdateTopicParticipantInfo
VideoConferenceUpdateTopicVideoConference
The settings to enable video chat
ViewFilter
Filter to indicate the availability of the dashboard is public or private.
Gets or Sets blockedReasons
Gets or Sets botFlowTypes
Gets or Sets botMessageTypes
Gets or Sets botProductList
Gets or Sets botProviderList
Gets or Sets botRecognitionFailureReasonList
Gets or Sets botResultList
Gets or Sets contentModerationFlags
The type of dashboard access being filtered
The state of dashboard being filtered
The type of dashboard being filtered
Gets or Sets developmentRoleList
Gets or Sets developmentStatusList
Gets or Sets developmentTypeList
Gets or Sets directions
Gets or Sets emailDeliveryStatusList
Gets or Sets empathyScoreCategories
Sets the role when viewing agent evaluations
Gets or Sets evaluationStatuses
Gets or Sets flowDestinationTypes
Gets or Sets flowDisconnectReasons
Gets or Sets flowEntryTypes
Gets or Sets flowOutcomeValues
Gets or Sets flowTypes
Gets or Sets journeyActionMapTypes
Gets or Sets mediaTypes
Gets or Sets messageTypes
Gets or Sets originatingDirections
Gets or Sets participantPurposes
Gets or Sets recommendationSources
Gets or Sets requestedRoutingTypes
Gets or Sets segmentTypes
Gets or Sets sentimentScoreCategories
Gets or Sets sentimentTrendCategories
Gets or Sets socialChannels
Gets or Sets socialClassifications
Gets or Sets socialContentType
Gets or Sets socialSentimentCategory
Gets or Sets surveyResponseStatuses
Gets or Sets surveyTypes
Gets or Sets usedRoutingTypes
The user supplied state value in the view
Gets or Sets viewMetrics
VisibilityCondition
Gets or Sets combiningOperation
VmPairingInfo
Voicemail
current state of the voicemail upload
VoicemailCopyRecord
VoicemailEndDetailEventTopicVoicemailEndEvent
Gets or Sets direction
Gets or Sets disconnectType
Gets or Sets mediaType
VoicemailGroupPolicy
Specifies if the members in this group should be contacted randomly, in a specific order, or by round-robin.
VoicemailMailboxInfo
The owner type of the voicemail mailbox
VoicemailMediaInfo
VoicemailMessage
VoicemailMessageEntityListing
VoicemailMessagesTopicOwner
VoicemailMessagesTopicVoicemailCopyRecord
VoicemailMessagesTopicVoicemailMessage
VoicemailOrganizationPolicy
Governs how the voicemail is retained
The retention policy type
VoicemailSearchCriteria
How to apply this search criteria against other criteria
Search Type
VoicemailSearchRequest
The sort order for results
VoicemailsSearchResponse
VoicemailStartDetailEventTopicVoicemailStartEvent
Gets or Sets direction
Gets or Sets mediaType
VoicemailUserPolicy
WaitlistPosition
WaitlistPositionListing
Warning
The range type for the warning configuration.
WebActionEvent
WebChatConfig
css class to be applied to the web chat widget.
WebChatConversation
WebChatDeployment
WebChatDeploymentEntityListing
Object representing the guest model of a media request of a chat conversation.
The state of the media request, one of PENDING|ACCEPTED|DECLINED|TIMEDOUT|CANCELLED|ERRORED.
Gets or Sets types
WebChatGuestMediaRequestEntityList
WebChatMemberInfo
The role of the member, one of [agent, customer, acd, workflow]
The connection state of this member.
WebChatMemberInfoEntityList
WebChatMessage
The purpose of the message within the conversation, such as a standard text entry versus a greeting.
WebChatMessageEntityList
WebChatRoutingTarget
The target type of the routing target, such as 'QUEUE'.
WebChatSettings
WebChatTyping
Details about a Web Deployment
The current status of the deployment
Details about the active configuration on a deployment
Details about the configuration version of a Web Deployment
The current status of the configuration version
WebDeploymentConfigurationVersionEntityListing
WebDeploymentConfigurationVersionEntityRef
Details about the configuration version of a Web Deployment
The current status of the configuration version
WebDeploymentFlowEntityRef
WebDeploymentHeadlessMode
WebDeploymentsAuthorizationResponse
WebDeploymentsConfigTopicWebMessagingConfigChangeEventBody
Gets or Sets status
WebDeploymentsDeploymentTopicWebMessagingConfigChangeEventBody
Gets or Sets status
WebDeploymentsDeploymentTopicWebMessagingDeploymentChangeEventBody
Gets or Sets status
WebDeploymentsJourneyContext
WebDeploymentsOAuthExchangeRequest
WebDeploymentsOAuthRequestParameters
WebDeploymentsRefreshJWTRequest
WebEvent
WebEventBrowser
WebEventDevice
Device category.
WebEventRequest
WebEventResponse
WebEventResponseSession
WebhookInvocationResponse
Attachment object.
The type of attachment this instance represents.
Button response object representing the click of a structured message button, such as a quick reply.
Describes the button that resulted in the Button Response.
Channel-specific information that describes the message and the message channel/provider.
Message content element.
Type of this content element.
Message event element.
Type of this event element
A Cobrowse event.
Describes the type of Cobrowse event.
A Presence event.
Describes the type of Presence event.
Generic content object.
A web messaging message
The direction of the message.
Specifies if this message was sent by a human agent or bot.
Message receipt status, only used with type Receipt.
Message type.
WebMessagingMessageEntityList
WebMessagingOfferFields
WebMessagingOfferProperties
Quick reply object
Specifies the type of action that is triggered upon clicking the quick reply.
Information about the recipient the message is sent to or received from.
Weekly
Weeks
WeekSchedule
WeekScheduleGenerationResult
WeekScheduleListItemResponse
WeekScheduleListResponse
WeekScheduleReference
WeekScheduleResponse
WeekShiftTradeListResponse
WeekShiftTradeMatchesSummaryResponse
WeekShiftTradeResponse
WemCoachingUserNotificationTopicCoachingAppointmentReference
WemCoachingUserNotificationTopicCoachingUserNotification
Gets or Sets actionType
Gets or Sets relationship
Gets or Sets status
WfmActivityPlanJobCompleteTopicActivityPlanJobException
Gets or Sets exceptionType
WfmActivityPlanJobCompleteTopicActivityPlanOccurrenceDeletionJobCompleteNotification
Gets or Sets status
Gets or Sets type
WfmActivityPlanJobCompleteTopicActivityPlanOccurrenceReference
WfmActivityPlanJobCompleteTopicActivityPlanReference
WfmActivityPlanJobCompleteTopicErrorBody
WfmActivityPlanRunJobCompleteTopicActivityPlanJobException
Gets or Sets exceptionType
WfmActivityPlanRunJobCompleteTopicActivityPlanOccurrenceReference
WfmActivityPlanRunJobCompleteTopicActivityPlanReference
WfmActivityPlanRunJobCompleteTopicActivityPlanRunJobCompleteNotification
Gets or Sets status
Gets or Sets type
WfmActivityPlanRunJobCompleteTopicErrorBody
WfmAdherenceExplanationJobCompleteTopicAdherenceExplanationChangedNotification
Gets or Sets status
Gets or Sets type
WfmAdherenceExplanationJobCompleteTopicAdherenceExplanationJobNotification
Gets or Sets status
Gets or Sets type
WfmAdherenceExplanationJobCompleteTopicBusinessUnit
WfmAdherenceExplanationJobCompleteTopicErrorBody
WfmAdherenceExplanationJobCompleteTopicManagementUnit
WfmAdherenceExplanationJobCompleteTopicUserReference
WfmAgent
WfmAgentAdherenceExplanationChangedAgentTopicAdherenceExplanationChangedNotification
Gets or Sets status
Gets or Sets type
WfmAgentAdherenceExplanationChangedAgentTopicBusinessUnit
WfmAgentAdherenceExplanationChangedAgentTopicManagementUnit
WfmAgentAdherenceExplanationChangedAgentTopicUserReference
WfmAgentAdherenceExplanationChangedBusinessUnitTopicAdherenceExplanationChangedNotification
Gets or Sets status
WfmAgentAdherenceExplanationChangedBusinessUnitTopicAdherenceExplanationChangedNotification.TypeEnum
Gets or Sets type
WfmAgentAdherenceExplanationChangedBusinessUnitTopicBusinessUnit
WfmAgentAdherenceExplanationChangedBusinessUnitTopicManagementUnit
WfmAgentAdherenceExplanationChangedBusinessUnitTopicUserReference
WfmAgentScheduleUpdateTopicAgentScheduleShiftUpdate
Gets or Sets type
WfmAgentScheduleUpdateTopicAgentScheduleUpdateNotification
WfmAgentScheduleUpdateTopicUserReference
WfmAlternativeShiftJobCompleteEventV3AlternativeShiftJobCompleteNotification
Gets or Sets status
Gets or Sets type
WfmAlternativeShiftJobCompleteEventV3ErrorBody
WfmBuIntradayDataUpdateTopicBuIntradayDataGroup
Gets or Sets mediaType
WfmBuIntradayDataUpdateTopicBuIntradayForecastData
WfmBuIntradayDataUpdateTopicBuIntradayNotification
WfmBuIntradayDataUpdateTopicBuIntradayResult
Gets or Sets categories
WfmBuIntradayDataUpdateTopicBuIntradayScheduleData
WfmBuIntradayDataUpdateTopicBuScheduleReference
WfmBuIntradayDataUpdateTopicBuShortTermForecastReference
WfmBuIntradayDataUpdateTopicIntradayPerformancePredictionData
WfmBulkShiftTradeStateUpdateNotificationTopicBulkShiftTradeStateUpdateNotification
Gets or Sets status
WfmBulkShiftTradeStateUpdateNotificationTopicBulkShiftTradeStateUpdateResult
Gets or Sets failureReason
Gets or Sets state
WfmBulkShiftTradeStateUpdateNotificationTopicBulkShiftTradeStateUpdateResultListing
WfmBulkShiftTradeStateUpdateNotificationTopicUserReference
WfmBulkShiftTradeStateUpdateNotificationTopicWfmVersionedEntityMetadata
WfmBuScheduleQueryResultTopicBuScheduleSearchResultNotification
WfmBuScheduleRunTopicBuScheduleReference
WfmBuScheduleRunTopicBuScheduleRun
Gets or Sets state
WfmBuScheduleRunTopicBuSchedulingRunProgressNotification
Gets or Sets status
WfmBuScheduleRunTopicSchedulerMessageSeverityCount
Gets or Sets severity
WfmBuScheduleRunTopicUserReference
WfmBuScheduleSearchResultTopicBuScheduleSearchResultNotification
WfmBuScheduleTopicBuManagementUnitScheduleSummary
WfmBuScheduleTopicBuScheduleGenerationResultSummary
WfmBuScheduleTopicBuScheduleMetadata
WfmBuScheduleTopicBuScheduleNotification
Gets or Sets eventType
Gets or Sets status
WfmBuScheduleTopicBuShortTermForecastReference
WfmBuScheduleTopicManagementUnit
WfmBuScheduleTopicSchedulerMessageSeverityCount
Gets or Sets severity
WfmBuScheduleTopicUserReference
WfmBuScheduleTopicWfmVersionedEntityMetadata
WfmBuShortTermForecastCopyCompleteTopicBuForecastModification
Gets or Sets legacyMetric
Gets or Sets metric
Gets or Sets type
WfmBuShortTermForecastCopyCompleteTopicBuShortTermForecast
Gets or Sets creationMethod
WfmBuShortTermForecastCopyCompleteTopicBuShortTermForecastNotification
Gets or Sets status
WfmBuShortTermForecastCopyCompleteTopicForecastSourceDayPointer
Gets or Sets dayOfWeek
WfmBuShortTermForecastCopyCompleteTopicModificationIntervalOffsetValue
WfmBuShortTermForecastCopyCompleteTopicUserReference
WfmBuShortTermForecastCopyCompleteTopicWfmVersionedEntityMetadata
WfmBuShortTermForecastGenerateProgressTopicBuForecastModification
Gets or Sets legacyMetric
Gets or Sets metric
Gets or Sets type
WfmBuShortTermForecastGenerateProgressTopicBuShortTermForecast
Gets or Sets creationMethod
WfmBuShortTermForecastGenerateProgressTopicForecastSourceDayPointer
Gets or Sets dayOfWeek
WfmBuShortTermForecastGenerateProgressTopicGenerateBuShortTermForecastProgressNotification
Gets or Sets status
WfmBuShortTermForecastGenerateProgressTopicModificationIntervalOffsetValue
WfmBuShortTermForecastGenerateProgressTopicUserReference
WfmBuShortTermForecastGenerateProgressTopicWfmVersionedEntityMetadata
WfmBuShortTermForecastImportCompleteTopicBuForecastModification
Gets or Sets legacyMetric
Gets or Sets metric
Gets or Sets type
WfmBuShortTermForecastImportCompleteTopicBuShortTermForecast
Gets or Sets creationMethod
WfmBuShortTermForecastImportCompleteTopicBuShortTermForecastNotification
Gets or Sets status
WfmBuShortTermForecastImportCompleteTopicForecastSourceDayPointer
Gets or Sets dayOfWeek
WfmBuShortTermForecastImportCompleteTopicModificationIntervalOffsetValue
WfmBuShortTermForecastImportCompleteTopicUserReference
WfmBuShortTermForecastImportCompleteTopicWfmVersionedEntityMetadata
WfmBuShortTermForecastStaffingRequirementsGenerateCompleteTopicBuForecastShortTermStaffingRequirementsNotification
Gets or Sets state
WfmBuShortTermForecastStaffingRequirementsGenerateCompleteTopicBuForecastShortTermStaffingRequirementsResults
WfmBuShortTermForecastStaffingRequirementsGenerateCompleteTopicBuShortTermForecastReference
WfmBuShortTermForecastUpdateCompleteTopicBuForecastModification
Gets or Sets legacyMetric
Gets or Sets metric
Gets or Sets type
WfmBuShortTermForecastUpdateCompleteTopicBuShortTermForecast
Gets or Sets creationMethod
WfmBuShortTermForecastUpdateCompleteTopicBuShortTermForecastNotification
Gets or Sets status
WfmBuShortTermForecastUpdateCompleteTopicForecastSourceDayPointer
Gets or Sets dayOfWeek
WfmBuShortTermForecastUpdateCompleteTopicModificationIntervalOffsetValue
WfmBuShortTermForecastUpdateCompleteTopicUserReference
WfmBuShortTermForecastUpdateCompleteTopicWfmVersionedEntityMetadata
WfmBusinessUnitReference
WfmForecastModificationIntervalOffsetValue
WfmHistoricalAdherenceBulkCalculationsCompleteTopicWfmHistoricalAdherenceBulkCalculationsCompleteNotification
Gets or Sets queryState
WfmHistoricalAdherenceBulkItem
WfmHistoricalAdherenceBulkJobReference
The status of the historical adherence job
WfmHistoricalAdherenceBulkQuery
WfmHistoricalAdherenceBulkResponse
WfmHistoricalAdherenceBulkResult
WfmHistoricalAdherenceBulkUserDayMetrics
WfmHistoricalAdherenceBulkUserResult
The impact of the current adherence state for this user
WfmHistoricalAdherenceCalculationsCompleteTopicWfmHistoricalAdherenceCalculationsCompleteNotice
Gets or Sets queryState
WfmHistoricalAdherenceQuery
WfmHistoricalAdherenceQueryForTeams
WfmHistoricalAdherenceQueryForUsers
WfmHistoricalAdherenceResponse
The state of the adherence query
WfmHistoricalAdherenceResultWrapper
WfmHistoricalDataImportPurgeCompleteTopicHistoricalDataDeleteEntity
Gets or Sets status
WfmHistoricalDataImportPurgeCompleteTopicHistoricalDataDisallowedDeleteEntity
Gets or Sets reason
WfmHistoricalDataImportPurgeCompleteTopicHistoricalDataPurgeRequestComplete
Gets or Sets state
WfmHistoricalDataUploadPurgeRequestStatusTopicHistoricalDataUploadPurgeRequestUpdate
Gets or Sets status
WfmHistoricalDataUploadRequestStatusTopicHistoricalDataUploadRequestUpdate
Gets or Sets status
Gets or Sets type
WfmHistoricalShrinkageCalculationsCompleteTopicHistoricalShrinkageCalculationsCompleteNotification
Gets or Sets state
WfmHistoricalShrinkageRequest
Shrinkage aggregation interval granularity.
WfmHistoricalShrinkageResponse
The state of the shrinkage query
WfmHistoricalShrinkageTeamsRequest
Shrinkage aggregation interval granularity
WfmIntegrationListing
WfmIntegrationReference
WfmIntegrationResponse
WfmIntegrationsHrisTimeOffTypesJobTopicErrorBody
WfmIntegrationsHrisTimeOffTypesJobTopicHrisTimeOffType
WfmIntegrationsHrisTimeOffTypesJobTopicHrisTimeOffTypesJobNotification
Gets or Sets status
WfmIntradayDataUpdateTopicIntradayDataGroup
Gets or Sets mediaType
WfmIntradayDataUpdateTopicIntradayDataUpdate
WfmIntradayDataUpdateTopicIntradayForecastData
WfmIntradayDataUpdateTopicIntradayHistoricalAgentData
WfmIntradayDataUpdateTopicIntradayHistoricalQueueData
WfmIntradayDataUpdateTopicIntradayMetric
Gets or Sets category
WfmIntradayDataUpdateTopicIntradayPerformancePredictionAgentData
WfmIntradayDataUpdateTopicIntradayPerformancePredictionQueueData
WfmIntradayDataUpdateTopicIntradayScheduleData
WfmIntradayPlanningGroupListing
The reason there was no data for the request
WfmMoveAgentsCompleteTopicManagementUnit
WfmMoveAgentsCompleteTopicUserReference
WfmMoveAgentsCompleteTopicWfmMoveAgentData
Gets or Sets result
WfmMoveAgentsCompleteTopicWfmMoveAgentsComplete
WfmMoveManagementUnitTopicBusinessUnit
WfmMoveManagementUnitTopicMoveManagementUnitNotification
Gets or Sets status
WfmProcessUploadRequest
WfmScheduleActivity
WfmScheduleReference
WfmScheduleTopicWfmScheduleNotification
Gets or Sets eventType
Gets or Sets status
WfmServiceGoalImpact
WfmServiceGoalImpactSettings
WfmTimeOffBalanceJobTopicErrorBody
WfmTimeOffBalanceJobTopicTimeOffBalance
WfmTimeOffBalanceJobTopicTimeOffBalanceJobNotification
Gets or Sets status
WfmTimeOffRequestUpdateTopicTimeOffRequestUpdate
Gets or Sets status
Gets or Sets substatus
WfmTimeOffRequestUpdateTopicUserReference
WfmUpdateAgentDetailsTopicWfmUpdateAgentDetailsComplete
Gets or Sets status
WfmUserEntityListing
WfmUserNotification
The type of this notification
WfmUserNotificationTopicAdherenceExplanationNotification
Gets or Sets status
Gets or Sets type
WfmUserNotificationTopicAlternativeShiftNotification
Gets or Sets granularity
Gets or Sets newState
WfmUserNotificationTopicBusinessUnit
WfmUserNotificationTopicManagementUnit
WfmUserNotificationTopicShiftTradeNotification
Gets or Sets newState
WfmUserNotificationTopicTimeOffRequestNotification
Gets or Sets status
WfmUserNotificationTopicUserReference
WfmUserNotificationTopicWfmUserNotification
Gets or Sets type
WfmUserScheduleAdherenceUpdatedMuTopicActivityCodeReference
WfmUserScheduleAdherenceUpdatedMuTopicQueueReference
WfmUserScheduleAdherenceUpdatedMuTopicRealTimeAdherenceExplanation
Gets or Sets status
WfmUserScheduleAdherenceUpdatedMuTopicSecondaryPresenceReference
WfmUserScheduleAdherenceUpdatedMuTopicUriReference
WfmUserScheduleAdherenceUpdatedMuTopicUserNextActivityReminder
WfmUserScheduleAdherenceUpdatedMuTopicUserReference
WfmUserScheduleAdherenceUpdatedMuTopicUserScheduleAdherenceUpdate
Gets or Sets adherenceState
Gets or Sets routingStatus
WfmUserScheduleAdherenceUpdatedTeamTopicActivityCodeReference
WfmUserScheduleAdherenceUpdatedTeamTopicQueueReference
WfmUserScheduleAdherenceUpdatedTeamTopicRealTimeAdherenceExplanation
Gets or Sets status
WfmUserScheduleAdherenceUpdatedTeamTopicSecondaryPresenceReference
WfmUserScheduleAdherenceUpdatedTeamTopicUriReference
WfmUserScheduleAdherenceUpdatedTeamTopicUserNextActivityReminder
WfmUserScheduleAdherenceUpdatedTeamTopicUserReference
WfmUserScheduleAdherenceUpdatedTeamTopicUserScheduleAdherenceUpdate
Gets or Sets adherenceState
Gets or Sets routingStatus
WfmUserScheduleAdherenceUpdatedTopicActivityCodeReference
WfmUserScheduleAdherenceUpdatedTopicQueueReference
WfmUserScheduleAdherenceUpdatedTopicRealTimeAdherenceExplanation
Gets or Sets status
WfmUserScheduleAdherenceUpdatedTopicSecondaryPresenceReference
WfmUserScheduleAdherenceUpdatedTopicUriReference
WfmUserScheduleAdherenceUpdatedTopicUserNextActivityReminder
WfmUserScheduleAdherenceUpdatedTopicUserReference
WfmUserScheduleAdherenceUpdatedTopicUserScheduleAdherenceUpdate
Gets or Sets adherenceState
Gets or Sets routingStatus
WfmVersionedEntityMetadata
WhatsAppAvailablePhoneNumberDetails
WhatsAppAvailablePhoneNumberDetailsListing
WhatsAppCallingConfigurationRequest
WhatsAppCallingConfigurationResponse
WhatsAppCampaignSchedule
WhatsAppCampaignScheduleEntityListing
WhatsAppColumn
WhatsAppConfig
A WhatsApp messaging template definition as defined in the WhatsApp Business Manager
WhatsAppEmbeddedSignupIntegrationActivationRequest
WhatsAppEmbeddedSignupIntegrationRequest
User information for a WhatsApp account
WhatsAppIntegration
The status code of WhatsApp Integration activation process
Status of asynchronous create operation
The status of the WhatsApp Integration
WhatsAppIntegrationEntityListing
WhatsAppIntegrationRequest
WhatsAppIntegrationUpdateRequest
Wheel picker component with selectable items
An item in a wheel picker
Widget
The sort order of the interactions in the agent status widget.
Gets or Sets mediaTypes
Gets or Sets metrics
Gets or Sets periods
Gets or Sets selectedSegmentTypes
Gets or Sets selectedStatuses
The sort key of the table.
The sort order of the table.
The type of dashboard widget configuration.
WidgetClientConfig
WidgetClientConfigThirdParty
WidgetClientConfigV1
Gets or Sets webChatSkin
WidgetClientConfigV1Http
Gets or Sets webChatSkin
WidgetClientConfigV2
WidgetDeployment
The type of display widget for which this Deployment is configured, which controls the administrator settings shown.
WidgetDeploymentEntityListing
Workbin
WorkbinChangeListing
WorkbinCreate
WorkbinDelta
WorkbinQueryEntityListing
WorkbinQueryRequest
Specify the value 'Count' for this parameter in order to return only the record count.
WorkbinQuerySort
Specify an attribute for sorting.
WorkbinReference
WorkbinUpdate
WorkbinVersion
WorkbinVersionListing
WorkdayMetric
WorkdayMetricListing
WorkdayPeriod
WorkdayPointsTrend
Aggregated for same day comparison
WorkdayPointsTrendItem
WorkdayValuesMetricItem
The unit type of the metric value
WorkdayValuesTrend
WorkdayValuesTrendItem
WorkflowTargetSettings
The data format to use when invoking target.
Workitem
The assignment state of the workitem.
The Category of the current Status of the Workitem.
WorkitemChangeListing
WorkitemCommonCreate
WorkitemCreate
WorkitemDateBasedCondition
The name of the workitem date attribute.
WorkitemDateBasedConditionUpdate
The name of the workitem date attribute.
WorkitemDateBasedRule
The type of the rule.
WorkitemDateBasedRuleCreate
WorkitemDateBasedRuleListing
WorkitemDateBasedRuleUpdate
WorkitemDelta
WorkitemFilter
Filter operator.
Attribute type.
WorkitemFlowReference
WorkitemManualAssign
WorkitemOnAttributeChangeCondition
The name of the workitem attribute whose change will be evaluated as part of the rule.
WorkitemOnAttributeChangeConditionUpdate
The name of the workitem attribute whose change will be evaluated as part of the rule.
WorkitemOnAttributeChangeRule
The type of the rule.
WorkitemOnAttributeChangeRuleCreate
WorkitemOnAttributeChangeRuleListing
WorkitemOnAttributeChangeRuleUpdate
WorkitemOnCreateRule
The type of the rule.
WorkitemOnCreateRuleCreate
WorkitemOnCreateRuleListing
WorkitemOnCreateRuleUpdate
WorkitemPagedEntityListing
WorkitemPostQueryEntityListing
WorkitemQueryJobCreate
Gets or Sets expands
WorkitemQueryJobError
WorkitemQueryJobFilter
Filter operator.
WorkitemQueryJobQueryFilters
Name of the attribute to filter.
Query filter logical operator to join criteria.
WorkitemQueryJobQueryFiltersCriteria
Query filter logical operator to join predicates.
WorkitemQueryJobQueryFiltersPredicate
Query filter predicate operator.
WorkitemQueryJobResponse
The state of the query job
WorkitemQueryJobSort
Specify an attribute for sorting.
WorkitemQueryPostRequest
Gets or Sets expands
Specify the value 'Count' for this parameter in order to return only the record count.
WorkitemQuerySort
Specify an attribute for sorting.
WorkitemQueueReference
WorkitemReference
WorkitemRuleAction
Gets or Sets type
WorkitemRuleSettings
WorkitemsAttributeChangeBoolean
WorkitemsAttributeChangeInstant
WorkitemsAttributeChangeInteger
WorkitemsAttributeChangeList
WorkitemsAttributeChangeListWorkitemScoredAgentDelta
WorkitemsAttributeChangeMap
WorkitemsAttributeChangeString
WorkitemsAttributeChangeWorkitemRuleSettings
WorkitemsAttributeChangeWorkitemStatusCategory
New property value
Old property value
WorkitemsAttributeChangeWrapupDelta
WorkitemsChangeWorkbinDelta
WorkitemsChangeWorkitemDelta
WorkitemsChangeWorktypeDelta
WorkitemSchema
WorkitemScoredAgent
WorkitemScoredAgentDelta
WorkitemScoredAgentRequest
WorkitemScriptReference
WorkitemsEventsNotificationAssignmentSegment
Gets or Sets endState
Gets or Sets startState
WorkitemsEventsNotificationCustomAttribute
Gets or Sets dataType
WorkitemsEventsNotificationDelta
Gets or Sets op
WorkitemsEventsNotificationPropertyChange
WorkitemsEventsNotificationScoredAgent
WorkitemsEventsNotificationSession
Gets or Sets status
Gets or Sets type
WorkitemsEventsNotificationWorkitem
Gets or Sets assignmentState
Gets or Sets operation
Gets or Sets statusCategory
WorkitemsEventsNotificationWrapup
Gets or Sets action
Gets or Sets op
WorkitemsQueueEventsNotificationAssignmentSegment
Gets or Sets endState
Gets or Sets startState
WorkitemsQueueEventsNotificationCustomAttribute
Gets or Sets dataType
WorkitemsQueueEventsNotificationDelta
Gets or Sets op
WorkitemsQueueEventsNotificationPropertyChange
WorkitemsQueueEventsNotificationScoredAgent
WorkitemsQueueEventsNotificationSession
Gets or Sets status
Gets or Sets type
WorkitemsQueueEventsNotificationWorkitem
Gets or Sets assignmentState
Gets or Sets operation
Gets or Sets statusCategory
WorkitemsQueueEventsNotificationWrapup
Gets or Sets action
Gets or Sets op
WorkitemStatus
The Category of the Status.
WorkitemStatusCreate
The Category of the Status.
WorkitemStatusFilter
WorkitemStatusListing
WorkitemStatusReference
WorkitemStatusUpdate
WorkitemsUserEventsNotificationAssignmentSegment
Gets or Sets endState
Gets or Sets startState
WorkitemsUserEventsNotificationCustomAttribute
Gets or Sets dataType
WorkitemsUserEventsNotificationDelta
Gets or Sets op
WorkitemsUserEventsNotificationPropertyChange
WorkitemsUserEventsNotificationScoredAgent
WorkitemsUserEventsNotificationSession
Gets or Sets status
Gets or Sets type
WorkitemsUserEventsNotificationWorkitem
Gets or Sets assignmentState
Gets or Sets operation
Gets or Sets statusCategory
WorkitemsUserEventsNotificationWrapup
Gets or Sets action
Gets or Sets op
WorkitemTerminate
WorkitemUpdate
Set this value to AgentAssignmentAlerting and supply an 'assigneeId' to assign the workitem to an agent and alert the agent of the assignment.
The assignment state of the Workitem.
WorkitemUtilizationLabelReference
WorkitemVersion
The assignment state of the workitem.
The Category of the current Status of the Workitem.
WorkitemVersionListing
WorkitemWrapup
WorkitemWrapupEntityListing
WorkitemWrapupUpdate
Action to be performed for the wrapup code.
WorkPlan
This constraint ensures that an agent starts each workday within a user-defined time threshold
WorkPlanActivity
Work plan bid response
The type of agent ranking selected for this bid
Ranking tiebreaker
The state of the bid
Gets or Sets workPlanFieldsVisibleToAgents
WorkPlanBiddingAdminNotificationTopicWorkPlanBiddingNotification
Gets or Sets agentRankingType
Gets or Sets rankingTiebreakerType
Gets or Sets status
Gets or Sets workPlanFieldsVisibleToAgents
WorkPlanBidGroup
WorkPlanBidGroupCreate
WorkPlanBidGroupResponse
WorkPlanBidGroupSummary
WorkPlanBidGroupSummaryList
WorkPlanBidGroupUpdate
WorkPlanBidListResponse
WorkPlanBidMetadata
WorkPlanBidRanks
WorkPlanConfigurationViolationMessage
Severity of the message.
Type of configuration violation message for this work plan
WorkPlanConstraintConflictMessage
Type of constraint conflict that can be resolved by clients in order to generate agent schedules
WorkPlanConstraintMessage
Type of the work plan constraint in this message
WorkPlanListItemResponse
This constraint ensures that an agent starts each workday within a user-defined time threshold
WorkPlanListResponse
WorkPlanOverride
WorkPlanOverrideListWrapperWorkPlanOverrideRequest
WorkPlanOverrideRequest
The action to perform on work plan override, defaults to add
WorkPlanPatternRequest
WorkPlanPatternResponse
WorkPlanReference
WorkPlanRotationAgentResponse
WorkPlanRotationListResponse
WorkPlanRotationReference
WorkPlanRotationResponse
WorkPlanShift
The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true
WorkPlanValidationMessageArgument
The type of the argument associated with violation messages
WorkPlanValidationRequest
This constraint ensures that an agent starts each workday within a user-defined time threshold
Workspace
Gets or Sets type
WorkspaceCreate
WorkspaceEntityListing
WorkspaceMember
The workspace member type.
WorkspaceMemberEntityListing
WorkspaceSummary
Worktype
WorktypeChangeListing
WorktypeCreate
WorktypeDelta
WorktypeQueryEntityListing
WorktypeQueryRequest
Specify the value 'Count' for this parameter in order to return only the record count.
WorktypeQuerySort
Specify an attribute for sorting.
WorktypeReference
WorktypeUpdate
WorktypeVersion
WorktypeVersionListing
Wrapup
WrapupCode
WrapUpCodeConfig
WrapupCodeEntityListing
WrapUpCodeMapping
Gets or Sets defaultSet
WrapupCodePredictionConfig
WrapUpCodeReference
WrapupCodeRequest
WrapupDelta
Gets or Sets action
WrapupDetailEventTopicWrapupEvent
Gets or Sets direction
Gets or Sets mediaType
Gets or Sets messageType
WrapupIdReference
WrapupInput
WritableDialerContact
WritableDivision
WritableEntity
WritableStarrableDivision